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dfmcallister Level 1 Level 1

i have connected my phone to the computer and nothing. phone still reads disabled connect to iTunes. frustrated!!!!!!!!!!!!!!!!!!!!!!!!!


iPhone 4
Reply by Texano23 on Oct 3, 2012 6:16 PM Helpful

HEY WHEN I CONNECT MY IPHONE TO ITUNES IT STILL WONT LET ME DISABLE MY PHONE. CAN YOU PLEASE HELP ME.

Reply by brad805 on Jul 26, 2012 11:30 AM Helpful

Open iTunes on computer, connect iPhone to computer with USB cable. Hold both Home and Power buttons on iPhone until iTunes recognizes iPhone in Recovery Mode. This usually takes about 20 seconds of holding both buttons. Restore the iPhone Firmware.

Reply by NYC JaTT on Sep 9, 2012 1:57 PM Helpful

Connect to iTunes
Right Click on iPhone-on left pane
Click Backup
Its going to tell you"iphones is locked with passcode,please try again later"
That time you be able to enter your screen lock passcode.
Enter your passcode and then It will Unlock!

All replies

  • Bonesaw1962 Level 4 Level 4

    df, did it start as a device pass code issue? Is the phone detected by iTunes?  Did any particular events precede the situation you are describing? 

  • brad805 Level 5 Level 5

    Open iTunes on computer, connect iPhone to computer with USB cable. Hold both Home and Power buttons on iPhone until iTunes recognizes iPhone in Recovery Mode. This usually takes about 20 seconds of holding both buttons. Restore the iPhone Firmware.

  • roaminggnome Level 10 Level 10

    Restore the iphone

  • NYC JaTT Level 1 Level 1

    Connect to iTunes
    Right Click on iPhone-on left pane
    Click Backup
    Its going to tell you"iphones is locked with passcode,please try again later"
    That time you be able to enter your screen lock passcode.
    Enter your passcode and then It will Unlock!

  • I Am Legendary! Level 1 Level 1

    Thanks a lot. I would have restored if I didnt see your suggestion. Saved a lot of time.

     

    But I dont know why my phone was disabled. I didnt enter a wrong password or something.

  • NYC JaTT Level 1 Level 1

    I am happy my idea worked. Unlike someone else messaged me saying "There is No way my instructions will work.. I have to restore the phone".

    Just for everyone else here..try what I wrote before before making assumptions..lol

  • ceez38 Level 1 Level 1

    Well, my iPhone 4S got fixed by itself after about 5 hours being disabled. A "friend" was trying to break into it. Here's what I did. I connected it to the iTunes computer I always connect it to. My only option was to restore it, but I had not backed it up for months, so I decided to at least copy my pictures. I was using iPhone Browser to copy all my pictures (about 10.5GB) so I left it alone and went to watch TV while copying.  When I came back to my computer to check the copy progress I checked my iPhone as well and the DISABLED message was gone and I was able to login again!    YEAH!  So I guess it's just a matter of time, from the moment it got locked till' it was good again was about 5 hours. Anyone with the same experience please confirm so we know what the fix is.  Thanks!

  • budinsky Level 1 Level 1

    I am frustrated. My son is autistic. The iphone is critical for him. He has been trying for two weeks to get past the "iphone is disabled, connect to itunes." All he gets is the emergency phone number pad.  He has asked for help from apple and others. He turned the problem over to me today. Though I am a mac person from way back, I have never used an iphone. I went on itunes, put in the information he gave me re: user name and password. Apparently this isn't right, but this is all he remembers. I've read the instructions for going into the DFU mode, but how would I get to the "home" button, thanks, budinsky.

  • Texano23 Level 1 Level 1

    HEY WHEN I CONNECT MY IPHONE TO ITUNES IT STILL WONT LET ME DISABLE MY PHONE. CAN YOU PLEASE HELP ME.

  • jarrodschulz1 Level 1 Level 1

    me to if you find out how can you please tell me

  • 1nfam0us Level 1 Level 1

    http://support.apple.com/kb/HT1808

     

    Putting the device into recovery mode should make iTunes recognize it.

  • LaceyJ Level 1 Level 1

    Well my daughter locked up phone pretty good! "Disabled Connect to Itunes" so I did but it was only giving me the option to restore. I tried right clicking and then backing up and it still did not let me enter the password. Then I decided to see if it would let me Sync it, WOOHOO it worked. All my text messages starting coming in and it was allowing me to re-enter my password. So your hint did help some, it certainly got me on the right path. Thank you!

  • Atta.900 Level 1 Level 1

    well my doughter locked my iphone disabled connect to itunes, so i can not able to restart the iphone please help me for the connecting to the itunes

     

     

     

     

    thanks

     

    attakakar

  • Full Metal Norris Level 1 Level 1

    My wife had this same problem and had to do a restore however she never synced to itunes and would've lost all her 300+ pics.  Called Apple tech for suggestions and they said there is absolutely nothing you can do to recover the pics before a restore.  Well DEAD WRONG......enter your phone in recovery mode while connected to a pc.  Then go to computer and depending on what Windows program, mine said Photo Stream, and I was able to drag and drop all the pics onto my pc.  Not sure if it would do the same with a mac.  Hope this helps others with the same issue.

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