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Amazon sold me UNLOCKED iPhone and delivered it LOCKED HELP

I am an old APPLE customer, I had and have Ipods, Iphone, Ipads etc.


I recently bought through Amazon a 1 of: Apple iPhone 4S 16GB - AT&T - Black [Unlocked Phone] Condition: New Sold by: WorldWide Distributors

To my surprise this phone was delivered LOCKED, in spite the Amazon offer was UNLOCKED as above.

I did complain to Amazon, which denied help also in appeal, saying that I complained late.

I did talk and write to AT&T to help me unlocked the Iphone, and they finally said they do not unlock phones sold by Amazon

So Apple is the maker of the iPhone and I am the customer, but between us there is Amazon and AT&T doing what I call non-ethical distribution of Apple’s product (selling UNLOCKED and delivering LOCKED phones).

I have all documents (invoices, orders, e-mails with me)

My last hope is that APPLE can do something for me.

Best regards

Paulo Gurgel Valente

Rio de JaneiroBrazil


<Personal Information Edited By Host>

iPhone 4S

Posted on Jul 26, 2012 10:12 AM

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Jul 26, 2012 11:40 AM in response to paulovalente

BTW, this isn't even a purchase from Amazon; it's an Amazon vendor "Worldwide Distributors" and Amazon is just the billing agent. And checking on "Worldwide Distributors" their vendor ratings are pretty low. I certainly wouldn't do business with them. http://www.amazon.com/s/ref=a9_sc_1?rh=i%3Amobile%2Ck%3Aworldwide+distributors&k eywords=worldwide+distributors&ie=UTF8&qid=1343327830

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Amazon sold me UNLOCKED iPhone and delivered it LOCKED HELP

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