2 Replies Latest reply: Jul 26, 2012 12:44 PM by Bikerj
Bikerj Level 1 Level 1 (0 points)

Hello there,

I have just purchased a music video from iTunes and it plays just 30 seconds and the picture and the sound freezes. I have tried to watch it on my computer and my iPhone and the same thing happens. How can I resolve this as I have been charged and I think the download is faulty as I purchased 3 other music videos and they are all fine. Does anyone know the email address or which department I need to contact because I can not find a section on Apple's website about receiving a faulty downloaded music video. Thank you for your help in advance.