Previous 1 4 5 6 7 8 Next 141 Replies Latest reply: Jul 18, 2014 2:02 PM by sbhabyn Go to original post
  • jclaver2 Level 1 Level 1 (0 points)

    This might be a clue - TRACEROUTE shows packet loss en route to Gmail via BT Broadband - here's a log I did just now:

     

    In particular look at: 213.120.161.98  - problems with this server have been reported online before.

     

    >>>>>>>>>>>>>>>>>

    traceroute: Warning: smtp.gmail.com has multiple addresses; using 173.194.78.108

    traceroute to gmail-smtp-msa.l.google.com (173.194.78.108), 64 hops max, 52 byte packets

    1  192.168.2.1 (192.168.2.1)  1.045 ms  0.668 ms  0.725 ms

    2  217.32.141.5 (217.32.141.5)  12.821 ms  12.758 ms  12.844 ms

    3  217.32.140.222 (217.32.140.222)  96.947 ms  11.697 ms  23.156 ms

    4  213.120.161.98 (213.120.161.98)  38.743 ms  113.834 ms  12.869 ms

    5  31.55.164.43 (31.55.164.43)  12.610 ms  12.853 ms  12.562 ms

    6  31.55.164.107 (31.55.164.107)  12.795 ms  13.285 ms  12.057 ms

    7  acc1-10gige-0-5-0-5.bm.21cn-ipp.bt.net (109.159.248.98)  18.557 ms  12.656 ms  12.262 ms

    8  core1-te0-15-0-17.ealing.ukcore.bt.net (109.159.248.34)  24.255 ms

        core1-te0-15-0-16.ealing.ukcore.bt.net (109.159.248.44)  20.803 ms

        core1-te0-15-0-15.ealing.ukcore.bt.net (109.159.248.40)  21.090 ms

    9  peer1-xe0-0-0.telehouse.ukcore.bt.net (109.159.254.96)  18.080 ms

        peer1-xe1-1-0.telehouse.ukcore.bt.net (109.159.254.136)  19.330 ms  20.231 ms

    10  195.99.126.107 (195.99.126.107)  19.960 ms  17.739 ms

        195.99.126.109 (195.99.126.109)  26.123 ms

    11  209.85.252.188 (209.85.252.188)  44.810 ms

        209.85.252.186 (209.85.252.186)  68.025 ms  23.325 ms

    12  209.85.253.196 (209.85.253.196)  22.239 ms  21.646 ms  39.272 ms

    13  66.249.95.173 (66.249.95.173)  37.278 ms  24.102 ms  23.611 ms

    14  72.14.236.191 (72.14.236.191)  22.716 ms  22.932 ms  22.713 ms

    15  * * *

    16  wg-in-f108.1e100.net (173.194.78.108)  23.544 ms  23.503 ms  23.070 ms

    >>>>>>>>>>>>>>>>>

  • Bad-Karma Level 1 Level 1 (10 points)

    You are all getting hung up in irrelivant details. This is a bug in mail.app where (for a period) it will not send authentication information to a remote mail server. Its not isolated to any particular mail host or ISP. It starts working again by itself if nothing is done so anyone claiming to have a solution, doesnt. It can and probably will happen to them again no matter how often they re-add details to their setup or remove certs from keychains.

     

    Apple needs to look at this although it does seem to have been more stable recently.

     

    Ian.

  • jclaver2 Level 1 Level 1 (0 points)

    WRONG - if packets can't get to Gmail then fixing the Mail app won't make ANY DIFFERENCE 

  • lorastar Level 1 Level 1 (0 points)

    While it seemed to right itself without me accepting any upgrades. feeling I am still nervous about upgrading any more. Curious the problem did not affect my iPad. Why don't Appe admit anythig?

  • Bad-Karma Level 1 Level 1 (10 points)

    Please learn about networking IF you are going to make statements like that. 

     

    You have not prooved any packet loss at all. All you have done is send out some ICMP echo packets and waiting for replies and timing them. Since most routers will prioritse other packet/functionss over ICMP echo replies, they often come up as high round trip times or even missing but that does not mean there is anything wrong with that route at all. If packets were not getting to gmail then being TCP you would get TCP resends or broken connections which is a different issue and you would see with more than just smtp.

     

    Just because YOU have this issue on BT when connecting to gmail does not mean its isolated to that. I have had it a few times as have a few of my customers and none of us use BT nor gmail. I have done extensive debug tracing on both the local and remote server ends and isolated the lack of authentication as the issue. Durring the investigation, it suddenly started working again as mail.app decided to start passing authentication information with SMTP outbound requersts. Further analisys of logs from other incidents confirmed that authentication was lacking on other occasions from mail.app.

     

    Ian.

  • jclaver2 Level 1 Level 1 (0 points)

    But if I combine that information with what MAIL shows as being a connection to Google Mail and VERY SLOW DATA TRANSFER  then this can be construed as a data routing/server timeout issue...  after all my Mail has worked fine when the data link is fine.

     

    So no way is this a MAIL app issue...

  • Bad-Karma Level 1 Level 1 (10 points)

    Then you are in the wrong thread.

  • jclaver2 Level 1 Level 1 (0 points)

    Yes you are...

  • Bad-Karma Level 1 Level 1 (10 points)

    Read the title. Its SMTP outgoing issues since ML upgrade not "I have a problem with my BT connection and think its fun to polute my useless diagnostics to people investigating a different fault just because I have not been sufficiuently beaten with the clue stick this week".

     

    Try a BT forum not an apple one.

  • jclaver2 Level 1 Level 1 (0 points)

    I've upgraded too and my Mail app is fine MOST of the time...

     

    OK?

  • jclaver2 Level 1 Level 1 (0 points)

    Bad Karma?  Says it all...

  • Bad-Karma Level 1 Level 1 (10 points)

    I just have one question. Clearly you are on drugs but are they prescription?

     

    Go troll somewhere else.

  • jclaver2 Level 1 Level 1 (0 points)

    Here's another thing you've missed.

     

    Failure to send via Mail can be due to specific email content e.g. Evernote Support emails...

     

    I once had 7 emails queued and they only went once I'd deleted a specific email.

     

    Is this in the thread? no...  Just you being fascist about the cause...

     

    Bad Karma?  Says it all...

  • Bad-Karma Level 1 Level 1 (10 points)

    I find it ammusing that you have such a child-like view of computers and problem diagnosis.

     

    Try using a different mail client and see if your problems persist. And as for your comment about email content, try beign a grown up and using plain text as some of us have for 20+ years.

     

    Ian.

  • lorastar Level 1 Level 1 (0 points)

    Sounds like you know alot more than me, i am just glad it righted itself. I spoke to BT, bigpond, my mail cient and Apple. It can feel hard for those of us who are not so computerate. But this forum has been helpful thanks

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