Previous 1 5 6 7 8 9 10 Next 141 Replies Latest reply: Jul 18, 2014 2:02 PM by sbhabyn Go to original post
  • jerrycon Level 1 Level 1

    I've been trying to fix outgoing mail from my domain name email since Christmas.  I spoke to the domain host today and they suggested contacting my ISP Btinternet and get them to allow Btinternet smtp to handle my outgoing mail.  I got on to BT and had really good help with this - they assigned my domain email address to Btinternet and then helped me set up my domain email to send through this.  At last it works!!  And it still appears to the receiver that they have received it from my domain email address.


    The domain email host said they have had a number of reports of mac mail not working properly - particularly through BT as the isp.

  • Bad-Karma Level 1 Level 1

    Glad you can use it without authentication. Most ISP's will offer this service to their customers but may not advertise it.


    For the record, its nothing BT are doing either, since it should be an SSL encased connection so no one should be able to see the comms let alone change them.



  • Barwood Level 1 Level 1

    This has happened to me a few times and it is an apple mail problem.


    A combination of the following HAS WORKED for me


    1) Delete and reset the icloud account/ password


    2) Go to window, connection doctor - this sometimes works


    3)  If still a problem, go into the set up instuctions for your email account provider in my case gmail and eircom and follow the setup for incoming and outgoing mail.  Apply these settings in Mail, Window, Connection doctor accounts or by double clicking on the account in connection doctor status screen.  (follow settings instructions for port and SSL enabled/disabled etc)    e.g. gmail settings below - you may have to  re input your gmail password.  (These settings are worth copying and pasting into a document for reference in case this happens again which it has in my case). 




    Incoming Mail (IMAP) Server - Requires SSL


    Port: 993

    Requires SSL:Yes

    Outgoing Mail (SMTP) Server - Requires TLS


    Port: 465 or 587

    Requires SSL: Yes

    Requires authentication: Yes

    Use same settings as incoming mail server

    Full Name or Display Name: [your name]

    Account Name or User Name: your full Gmail address ( Google Apps users, please enter

    Email address: your full Gmail address ( Google Apps users, please enter

    Password: your Gmail password


    I suspect it's a case of needing to reset the mail accounts - the apple system seems to get stuck with an incorrect setting and by rejigging it it works again.


    Total pain, apple problem - apple please fix!!

  • Ralph Daily Level 1 Level 1

    The one time it happened (to all four of my email account in I tried the above remedies unsuccessfully.  But I did restore from a few days old backup and that fixed it.  Apparently can occasionally get corrupted and you just need to restore. 

  • stasber Level 1 Level 1

    My solution works every single time. Wait it out, do nothing until it resumes again. Use a different client.


    This is such a benign and idiotic thing! Apple morve your butts!

  • Donethat Level 1 Level 1

    This is a real problem and I've tried a number of the solutions on this board.


    I haven't seen anything posted here from Apple, do they actually read their own forums?


    This kind of error is unprofessional and should have never got past the beta testing.

  • KYucca Level 1 Level 1

    I have been to the Genius Bar, called my service provider, tried things suggested here and the inability to send continues, although sporadically.  The corruption idea seems valid because sometimes if I close mail for a while and then reopen, whatever is sitting in the outbox (with the little doohickey spinning around) will happily zoom off.  I think Apple really needs to take a look at this.  There have been too many complaints over too long a time.

  • VAbikecommuter Level 1 Level 1

    I've had outgoing mail sitting in the outbox for a while. The error message makes it seem that the username/password combination is not working and I know it's correct. I searched on the google support site using this query: "mail username and password not working" See this entry in the google product forums for gmail titled "Gmail username and password not working with Apple Mail IMAP"



    Hi everyone,


    We know about a problem where Apple Mail IMAP users are unable to sync with their Gmail account. These users are incorrectly seeing a username and password error, when actually a vast majority of users are exceeding IMAP bandwidth limits. We are continuing to investigate why users are exceeding bandwidth and are working on a fix.


    In the meantime, please review the following suggestions help to reduce the chances of going over bandwidth limits. Avoid these actions that use up a lot of bandwidth:


    - Don't store draft messages on the server. In Apple Mail, go to Preferences > Accounts > Mailbox Behaviors and make sure to uncheck "Store draft messages on the server".


    - Delete any duplicated or hidden data that maybe associated with the 'Recovered Messages' folder. For instructions on how to do this, please visit (Big thanks to Aditya.Yagnik for posting instructions).


    - Avoid syncing all your mail to more than one mail program


    - Avoid removing and re-adding your Gmail IMAP account to a program, causing your mail archive to be synced multiple times


    - Avoid uploading a lot of messages to Gmail, for example by dragging-and-dropping messages from your local disk into a Gmail folder


    - Avoid telling your mail program to save a copy of sent mail on the server, and then sending a lot of mail


    - Check whether you have granted access to your Gmail account to any third-party software that could be downloading mail on your behalf. Check your account activity for any unrecognized activity. You may be able to revoke this access in your Google Accounts settings. If you gave these sites your Google password, you might have to change it to prevent them from logging into your account.


    Thanks for being patient while we're working on this.




  • Bad-Karma Level 1 Level 1

    Outgoing mail uses SMTP not IMAP and that is where the problem sits but exceeding IMAP bandwidth could cause the mail not to be copied to sent items if you store it on the IMAP server which would give a similar issue to the SMTP auth issue discussed here.

  • Donethat Level 1 Level 1

    This problem effects me too, not all the time and restarting Mail or the Mac sometimes resolves it for a while.


    I have numerous email accounts some imap other POP. Some actually do use SSL. This problem has effected all the none SSL accounts at one time or another.

  • VAbikecommuter Level 1 Level 1

    My problems seems to have been with 2-step verification. I generated a new application specific password for mac mail (after revoking the old one) and then entered that long character string as the account password in mac mail and it seems to have fixed my problem.

  • Gareth of the Penman Level 1 Level 1

    Hi there


    Not sure if this will help but fixed my outgoing smtp not working.


    I ran the connection wizard which showed that of my two gmail accounts my primary one was connecting by IMAP, but not SMTP (red dot). I double clicked the bit with the red dot and it took me to my account settings where I could see that the account password wasn't filled in. Filled it in and it now works fine. Not sure why it did this as I presumed it was sorted automatically when I had re-setup the account.


    Probably not everyones problem, but just in case...

  • Yves Level 1 Level 1

    I have worked for 8 months on Thunderbird mail under ubuntu but now got a new macbook pro retina to see this problem IS STILL THERE AFTER ALL THIS YEARS.


    YEs, I remember having this problem on my older macs once in a couple of days. This is now March 2013 and Apple Mail is still having problems sending smtp mail ?


    Are you kidding me ????



  • AceSnapper Level 1 Level 1

    Having same problem since latest update to OS 10.8.3 email won't go out and tells me the settings wrong, tried everything, right through to changing DNS numbers with the guidance of Apple after hours oon the telephone, they managed to resolve the outgoing problem by causing me to losing my incoming mail, see my other mail.

    Still not resolved, basically we are all idiots in there eyes and can't set anything up correctly!

  • MarkD89 Level 1 Level 1

    I have been having the same problem across all my accounts on my mac pro for about 6 months. It says can't connect to SMTP on all outgoing servers in connection doctor, have been searching for solutions on and off ever since with no avail. Wasted whole weekends on this!


    From what I can gether it's a problem with Mail on Mountain Lion, as I use the exact same settings on my mac book running Lion and everythings fine, as well as on my iPhone. My girlfriend recently got a mac book pro with ML already installed but she never used mac mail, asked her to try it and the same thing is happening with hers too... ON A BRAND NEW MAC BOOK!


    It's getting a bit ridiculous now, need an update soon... I would suggest calling themto complain but then we would no doubt be charged for the privalege.

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