Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mountain Lion install failed and now can't access HD

Currently on a Early 2011 high-end Macbook Pro running Snow Leopard.


I downloaded and then went to install Mountain Lion, everything was fine and it began to restart for the install after the initial loading thing. However, when it came to install it gave me an error that roughly said the drive is damaged and can't be repaired, telling me to click restart and try installing again. I did this, (taking slightly longer and the colour of the background became more yellow at one point) but instead of the logon pane it went to OSX Utilities.


On Disk Utility, it said Macintosh HD was unmounted. Below that, under 'disk1' Mac OS X Install ESD appears and then below that under 'disk2' Mac OS X Base System is shown. I tried to mount the HD but it didn't work, and when I tried to repair the disk it said it couldn't be repaired and that I should back up my files. I do think my files are still present, I was able to access them on the Burn pane through the finder window. I then tried to reboot using the Macintosh HD startup disk but that then said it didn't have enough information to do so.


This person's problem (https://discussions.apple.com/thread/3192437) seemed almost identical to mine, however I have files I need and cannot afford to lose them. What do you suggest I do to retrieve my files? That is what I am solely concerned for right now. I backed up the most important files earlier, but I really do not want to lose everything.



User uploaded fileUser uploaded file

MacBook Pro (15-inch Early 2011)

Posted on Jul 26, 2012 1:44 PM

Reply
59 replies

Jul 26, 2012 2:36 PM in response to technolliegy

I can Cmd-R and verify and all is well. I run a fresh install and the exact issue. I have followed all procedures that have been presented and nothing works. I see dozens of comments that are describing my exact problem. This is an APPLE problem and I hope someone is woking on a fix in the install. I am out of work until my Mini gets fixed. Right now it is completely powered down because all it does is panic and restart....

Jul 26, 2012 2:58 PM in response to technolliegy

In order to do this you'll need an unused external drive that you don't mind taking apart (very simple to do). If you are able to get the drive apart (make sure it's a laptop sized drive) you should be able to swap the drives and install ML on the newly liberated drive. To do this you'll need to put the new drive inside your computer and connect the old drive to the remaining hard drive USB interface. When you try to finish the install just set the destination to the internal drive and it should work fine. It did for me.

Jul 26, 2012 3:01 PM in response to Mercdom

Okay, thanks.


I've realised the main problem I care about fixing is the unmountable Macintosh HD. I've found out about this Stellar Phoenix program that can supposedly recover data from unmountable disks but I can't install it from the mac cos I can't get onto it. Would what you just said mean I could do that, if I was able to install Snow Leopard onto a disk?

Jul 26, 2012 3:09 PM in response to Helen Webb1

Whatever you do, DO NOT REFORMAT THE DRIVE. You can just get a small <500Gb EXTERNAL bus powered drive, dismantle it and follow the instructions above. If you already have one then that's even better. User uploaded file


The drive I'm showing here is the drive that used to be inside of my computer. It took apart an old 320Gb seagate drive. The connections on these drives are all universally interchangeable. They just add some circuits and a USB (or other) interface. I would just get the cheapest drive that you can get that is for laptops and looks simple to take apart. (This is almost exactly the drive that I did this too http://www.amazon.com/Seagate-FreeAgent-Portable-External-ST903203FAA2E1-RK/dp/B 001FWIE0K/ref=sr_1_56?ie=UTF8&qid=1343340447&sr=8-56&keywords=seagate+external+h ard+drive)


The "old internal" drive should still be able to allow you to install ML on the "new" drive as long as you tell it to. It sounds complicated, but it's really not once you get in there and start doing it. It was actually quite easy.

Mountain Lion install failed and now can't access HD

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.