only part of each track has downloaded - what do I do?

Just downloaded an album and have found that most of the tracks stop after a few minutes. What do I do ? Any ideas? I'm new to this so any help appreciated - thank you.

iPod nano

Posted on Jul 26, 2012 2:38 PM

Reply
3 replies

Jul 26, 2012 3:01 PM in response to Gillowgirl

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:


Downloading past purchases from the App Store, iBookstore, and iTunes Store


Otherwise, I'd report the problem to the iTunes Store.


Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".


Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

only part of each track has downloaded - what do I do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.