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Mountain Lion Notes Crash When Using MS Exchange Notes

After upgrade to Mountain Lion the Notes application crashes when launched from dock if MS Exchange Notes are turned on in System Preferences. If I uncheck Exchange Notes app will start. I have deleted caches and deleted and reinstalled all mail accounts without success. Any suggestions?

MacBook Pro, OS X Mountain Lion

Posted on Jul 26, 2012 4:19 PM

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Posted on Jul 27, 2012 11:06 AM

I was having the same issue! I finally found a solution to it!


1. Delete your exchange account from the Mail, Contacts & Calendars pane in System Preferences.


2. Go to Finder, click "Go" in the menu bar, click "Go to Folder" and type in "~/Library" (without the quotes) in the box. This will take you to your user Library folder.


3. Use the search box in the finder and type in "com.apple.notes" and click "Library" in the search bar that appears. This should now find several folders and files related to the Notes app. Rename or delete everything except the help files (with the lifesaver icons on them). Just to be safe, I'll list the files and folders you should delete or rename and their directory paths:


com.apple.Notes - /Users/danieloria/Library/Containers/com.apple.Notes/


com.apple.Notes - /Users/danieloria/Library/Containers


com.apple.Notes.plist - /Users/danieloria/Library/Containers/com.apple.Notes/Data/Library/Preferences


com.apple.Notes.savedState - /Users/danieloria/Library/Containers/com.apple.Notes/Data/Library/Saved


4. Restart your Mac. Put your exchange account back into System Preferences, you can go ahead and activate the Notes sync service.


5. Open Notes and it should be working now!


NOTE: I also deleted all the stored information related to the exchange account in Keychain Access when I deleted the 4 com.apple files. This may or may not be necessary, but I just thought it was worth mentioning.

13 replies
Question marked as Best reply

Jul 27, 2012 11:06 AM in response to AppleJackson

I was having the same issue! I finally found a solution to it!


1. Delete your exchange account from the Mail, Contacts & Calendars pane in System Preferences.


2. Go to Finder, click "Go" in the menu bar, click "Go to Folder" and type in "~/Library" (without the quotes) in the box. This will take you to your user Library folder.


3. Use the search box in the finder and type in "com.apple.notes" and click "Library" in the search bar that appears. This should now find several folders and files related to the Notes app. Rename or delete everything except the help files (with the lifesaver icons on them). Just to be safe, I'll list the files and folders you should delete or rename and their directory paths:


com.apple.Notes - /Users/danieloria/Library/Containers/com.apple.Notes/


com.apple.Notes - /Users/danieloria/Library/Containers


com.apple.Notes.plist - /Users/danieloria/Library/Containers/com.apple.Notes/Data/Library/Preferences


com.apple.Notes.savedState - /Users/danieloria/Library/Containers/com.apple.Notes/Data/Library/Saved


4. Restart your Mac. Put your exchange account back into System Preferences, you can go ahead and activate the Notes sync service.


5. Open Notes and it should be working now!


NOTE: I also deleted all the stored information related to the exchange account in Keychain Access when I deleted the 4 com.apple files. This may or may not be necessary, but I just thought it was worth mentioning.

Sep 29, 2012 12:37 PM in response to Daniel O.

Thanks, Daniel O's post helped me too.


I could not get notes in ML to sync with my notes in Exchange. I turned off my iCloud and Exchange notes in the settings, deleted the files and folders noted above, emptied the trash, restarted my computer, then turn on Notes sync in iCloud and under Exchange again. Once it set up and synced, it all worked and now both accounts sync in real time.

Feb 13, 2013 10:06 AM in response to Daniel O.

Solved my problem as well. You can simply rename the entire folder (~/Library/Containers/com.apple.Notes), reboot to clear it, and then re-setup the Exchange account. I have iCloud and two Exchange accounts syncing and one Exchange account was the problem child. Renamed the folder, deleted the offending account, restarted, re-added and away we go.


Thanks Daniel! 🙂

Mountain Lion Notes Crash When Using MS Exchange Notes

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