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My ipod Classic 160 GB stops syncing after 30 something GBs

I have over 120 GB of music in my itunes. I have tried everything: Syncing entire music library, syncing half of it, then syncing in batches of 10GB. I always have the same problem at around 32 or 33 GBs it gives me an error message sayin smething like: cannot sync song "Whatever" error (50).


I have restored ipod many times, formatted it through windows used different usb ports, read every post on this and other sites. It is always the same it won't sync more than 30something GBs!!!


HEEEELP!!!!

iPod classic, Windows 7

Posted on Jul 26, 2012 4:25 PM

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Question marked as Best reply

Posted on Jul 27, 2012 2:23 AM

Check your iPod with Diagnostics Mode

It's possible that your iPod's hard drive has started to fail. Take your iPod and place your right thumb on the centre SELECT button and your left on the top MENU button. Press down both thumbs for about 6 seconds until your iPod reboots. Immediately move your left thumb around to the rewind button |<< on the left and hold this down together with SELECT for a further 6 seconds. Your iPod should now switch into Diagnostic Boot mode. Press MENU for Manual Test, then select IO > HardDrive > HDSMARTData to reveal your stats. For comparison here are mine taken when my 6th Generation Classic was about 2 years old:

Retracts: 889
Reallocs: 12
Pending Sectors: 0
PowerOn Hours: 2202
Start/Stops: 894
Temp: Current 24c
Temp: Min 10c
Temp: Max 50c

Take a note of your results. When finished press SELECT & MENU for 6 seconds to reset the iPod again.


With modern disc drives sectors are no longer marked bad by a disc scan, if the SMART firmware detects a sector it has trouble accessing it will attempt to invisibly reallocate it to a spare area of the disc.


Note that I've only 12 remapped sectors and none pending. To help explain what the numbers mean here is an extract from the Wikipedia S.M.A.R.T. article:

Reallocated Sectors Count
Count of reallocated sectors. When the hard drive finds a read/write/verification error, it marks this sector as "reallocated" and transfers data to a special reserved area (spare area). This process is also known as remapping, and "reallocated" sectors are called remaps. This is why, on modern hard disks, "bad blocks" cannot be found while testing the surface – all bad blocks are hidden in reallocated sectors. However, as the number of reallocated sectors increases, the read/write speed tends to decrease. The raw value normally represents a count of the number of bad sectors that have been found and remapped. Thus, the higher the attribute value, the more sectors the drive has had to reallocate.


Pending sector count
Number of "unstable" sectors (waiting to be remapped, because of read errors). If an unstable sector is subsequently written or read successfully, this value is decreased and the sector is not remapped. Read errors on a sector will not remap the sector (since it might be readable later); instead, the drive firmware remembers that the sector needs to be remapped, and remaps it the next time it's written.

Large numbers of Reallocs or Pending Sectors would suggest your drive is failing and that you may need to repair or replace your iPod. Check your stats after another attempt to update your iPod. If the numbers increase that again points to hard drive failure. While it won't be good news at least you'll know it isn't some random software problem and you can decide what to do next.


tt2

132 replies

Feb 3, 2014 12:07 PM in response to Give It A Name

My personal opinion is that large numbers of reallocs are either a sign of "fault free" premature death of the drive, or a result of extreme treatment. The operating limits hidden in the small print say 0-50C so if you let it get outside that range there is a potential "neglect" angle. On the other hand if the drive is failing and as a results starts to run at a higher temperature than normal then who can say which is cause and which is effect. They are sold as devices you can take with you when running or working out so they ought be able to withstand a certain degree of use. Dropping from a significant height would be another matter, as would exposure to too much moisture. Only you know how well you've looked after it but from what you say I see unexpected early drive failure which ought to covered by warranty. The stats, if you show them, should help establish that simply restoring the device and popping on one or two test songs is not a sufficient demonstration that the device is healthy.


tt2

Feb 10, 2014 9:43 PM in response to turingtest2

Hi I'm back from last summer. I had an ipod cassic last year and i posted the diagnostics and you told me to see if i could get a replacement with my warranty. Well, I've had the replacement since then and just recently I was just listening to music an it just stopped and froze so Pressed the menu and center button then the screen said connect to iTunes. I connected it and iTunes said it had been corrupted. Soon after that, the ipod screen went to the apple logo. It wont sync or even connect with iTunes anymore. All I can do is go to the ipod diagnostics and test menu but other than that its just the apple logo. I also did a diagnostic if that'll help any:


Retracts: 172

Reallocs: 96

Pending Sectors: 64

PowerOn Hours: 71

Start/Stops: 12925

Temp: Current 29c

Temp: Min 4c

Temp: Max 40c

Feb 27, 2014 4:05 AM in response to turingtest2

I'm guessing this is a rediculous questions since my numbers are much higher than the original posters..


Retracts: 17

Reallocs: 16532

Pending Sectors: 24

PowerOn Hours: 132

Start/Stops: 13601

Temp: Current 29C

Temp: Min 54C

Temp: Max 241 C


I've only had my iPod since last christmas and it dissapoints me that it isn't working.. Any postive indication that I need a new iPod would be helpful. Thanks!

Feb 27, 2014 4:35 AM in response to guitarmaster125

It is an ex-iPod. Way too many reallocs. If I recall the min-temp on production is set to 10 C and it should only be able to fall. Solder typically melts around 200-240C so it is unlikely that it really got that hot. Both values indicate that it has gone wrong in some fashion. If you mean December 2013 then it should be a clear warranty exchange. If you meant December 2012 and you live in Europe then in principle Apple are obliged to give you a 2 year warranty whatever it says in their original paperwork. However if the device shows significant signs of wear and tear they can blame that rather than a manufacturing defect.


tt2

Mar 8, 2014 10:53 PM in response to turingtest2

hi, i've read through all these pages. my numbers are in some respects lower than others. i've had this ipod for at least 4 years so, i don't think i have warranty as an option. my numbers are as follows:


start/stop-73 times

current temp 18c

min temp 14c

max temp 46c

retracts 37

reallocs 19

pending 10

hours 148


the second time i did the diagnostic the start stop went up to 75, and the pending to 12. when i try to run the diagnostic. when i try to erase using the disc utility it says "can't repair disk 1s2". wondering if i there is hope or if i have to replace?

My ipod Classic 160 GB stops syncing after 30 something GBs

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