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Backup disk not available in Time Machine with upgrade install of Mountain Lion

I just upgraded my 2010 Macbook Air to Mountain Lion and everything seems to be working well, except for my Time Capsule backups. Ever since the upgrade, I have had an exclamation mark in the toolbar where the icon for Time Machine sits with the sign "Backup Delayed." When I choose "Backup Now," I get the following message:


"Time Machine couldn't complete the back up to xxxxxxx. The backup disk is not available."


What is really odd, however, is when I actually go into Time Machine, my pre-Mountain Lion backups seem to be there, and I can mouse over the horizontal timeline with the old backups, though interestingly, they are all listed in a deep shade of purple, not the usual white. Still it seems that I can go back to an older date and see the contents of the drive at that time.


Im puzzled, because if the backup disk was simply not being recognized, then I would not have any history at all. (Incidentally, on the Time Machine toggle setup page, it lists 'Oldest backup: None' & 'Latest backup: None' which also doesnt square with the behavior actually in Time Machine.) In any case, the machine will not make any new backups and is stuck in this permanently delayed status for the last two days.


I would really appreciate any thoughts.....

Posted on Jul 26, 2012 6:14 PM

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Posted on Jul 26, 2012 9:27 PM

hi,


i am having a similar problem since i installed ML on my MBA (2011):


in the settings my TC HD is listed twice, one ist "active" and the other is shown below in the list of available hd's... manually i can connect to my TC and the backup will be done - but the next time my MBA says: "backup volume is not available". i deleted all of the old backups from my TC but this doesn't solve the issue... no external hd is connected on the TC.


any ideas ?



thx, alex

46 replies

Sep 17, 2012 8:26 PM in response to pundit761

Yay! I had the exact same issue as others.


I have an Iomega 2TB NAS that worked perfecltly for my old black polycarbonate Macbook (which died with the common NVIDIA issue that kills all of them) and my wife's 2010 MBP15". I recently got a MBP2010 13" and migrated all of my stuff over, but my TM backup kept failing for the same reasons. Side note, my Iomega NAS won't let me delete my old backup, so I got this 600MB brick sucking up my drive. Ugh.


So, I went back and forth trying to solve this. Turns out my issue was I was connecting to the drive with Samba, using the address smb://xxx.xxx.xxx.xxx . Switching to Apple File Protocol seems to have fixed it. I dismounted my old drives, and used afp://xxx.xxx.xxx.xxx instead.


Yay! Works! I've been busting my head on this for 5 days.

Oct 1, 2012 8:59 AM in response to pundit761

Have had the same problem following upgrade to ML and am convinced the problem lies with the way ML seems to shut down network access - unless you change the energy saving setting to never shut down hard drive - when the computer goes into sleep mode.


I re-selected my TC and TM now shows me as having two back-up drives - but they are the same TC with different names. One ceased to be used for back-up once ML caused problems and the other has picked up where it left of. It's messy but I haven't lost anything.


As well as affecting TC backups via Time Machine, ML settings affected email and other network activity. Eg, every time I'd wake the iMac from sleep, mail would show every account to be offline - taking 10 or so seconds to wake up and pick up mail.


This appears to be the exact opposite of what ML says it can do with its power napping or whatever it's called, and Lion used to deal with all of this just fine. So I've set it to never put teh hard disk to sleep.


Apple need to hunker down for a bit and get their act together rather than continually pushing out untried & tested software & hardware at rates they can't actually support. This is the reason I switched from Windows all those years ago.

Oct 4, 2012 2:51 AM in response to pundit761

Having thought that Pondini's answer had solved my problem, I know realise I can't actually access the TC backups before the date I moved to ML (2nd September).


The back-up files are there, dating from December 2010, I can see them - but when I select a date from the TM date list it doesn't do anything - unless I select a date from September 2nd or after.


It seems although the backups are on one & the same TC, because TM thinks it was two disks (with it not recognising the pre-ML TC for backups) it isn't letting me access the oder data.


Anyone else finding that the backups are there but inacccessible via TM?

Dec 29, 2012 10:38 AM in response to philtrumble

This worked for me on my father's iMac.


Finder - Go - Connect to Server


In the Window that opens, type in the IP address of your "BlackArmor" thing, and Connect. (I did not preface the IP with a protocol like afp or smb, just the IP address).


Then it asks for a username and password, which is entered and then I checked the box to save the info to the keychain.


So far, it's preparing the backup and has moved onto actually backing up to the disk.


I have a Synology DiskStation at work and it is LEAGUES AHEAD of the interface of this Seagate 'solution'.


Hope this helps.

PK

Jan 20, 2013 12:23 PM in response to vodkatartcouk

There are a bunch of things here that make me think this is a DNS name resolution issue. For example: the boot-level stuff is able to restore a backed-up machine image, or can transfer an old set of user states. But once you get installed, you can't talk to the backups anymore. Explicit IP addresses seem to work, and so do explicitly set (by hand at the command line) AFP addresses, but the GUI-layer setup doesn't work, and in some cases it looks like a single backup device appears twice.


I'm wondering if this isn't something as silly as a change in the naming convention that the backup provider is supposed to use - perhaps one that wasn't promulgated to developers clearly, with the result that third-party device vendors got left in the cold.


I understand why vertical integration is a good thing in general, but Apple does carry it to extremes at times. It's flatly amazing that an issue like this can impact so many people and Applecare flatly refuses to look at it or even file an internal bug report on it. Given the cases that do work, I can promise you that this isn't a complicated bug to fix.

Feb 4, 2013 5:11 AM in response to pundit761

Did anyone have this wifi issue?


"Are you connected to the 5ghz wifi or the normal wifi ?

I had the exact same problem you describe, Airport Utility showed nothing wrong, green lights across the board, but when trying to do a Time Machine backup, it wouldn't be able to find the disk.

Additionally, I was also unable to access the Time Capsule's disk through Finder. It shows up alright, but I could not connect.

Manually switching wifi network to the non-5ghz one solved both the backup and Finder problems."

Solved my issue, 5G was the problem.

Apr 9, 2013 2:19 AM in response to pundit761

Tried this today


Changed the password of my time capsule with airport utility as I noticed I couldn't access my time capsule from the finder.


Went into time machine prefs, accessed select disk button and removed time machine disk used for backup (prompt saying backups WONT be deleted), then reselected time capsule from the list below.


Connection to time capsule was flawless after that!!


AND the sparsebundle has all of my old data


Hope this helps

Backup disk not available in Time Machine with upgrade install of Mountain Lion

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