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Cannot sign into Messages on Mountain Lion OSX

16254 Views 80 Replies Latest reply: Mar 29, 2013 11:22 AM by dinosaurs4life RSS
  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Aug 9, 2012 3:05 PM (in response to MouldySquid)

    Hi,

     

    In Messages go to the Preferences > Accounts

    Highlight the iMessage Account.

    GO to the Account Details

    Use the Sign Out Option.

    Re-add th Apple ID (Like you were changing IDs)

     

    If that does not work go to the Application/Utilities folder an launch Activity Monitor.
    Close Messages

    Find IMAgent in Activity Monitor and use the Quit Button

    Confirm Force Quit.


    Restart Messages.

     

     

     

     

     


    11:05 PM      Thursday; August 9, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • MouldySquid Level 1 Level 1 (5 points)

    The first part won't work. I cannot sign in to the account, so the Account Details button is not available…

     

    Killing the IMAgent process does nothing either.

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Aug 9, 2012 3:28 PM (in response to MouldySquid)

    OK.

     

    Lets try poking it with a bigger stick

     

    Go to the Preferences Folder again.

    thins time drag com.apple.imagent.plist to the Trash.

    Now Restart the Computer

     

    The reason for this is that IMAgent launches on Computer Start up and you need to relaunch it to recreate a .plist form defaults listed in the app.

     

    It will be a while before I pick up replies

     

     


    11:28 PM      Thursday; August 9, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • judysali Calculating status...

    Hello Ralph:

    I saw your replies for this issue "Non-secure Jabber Login", but I didn't know if it would relate to my 10.8

    just upgraded and sorry to say have this issue on the new Mountain Lion.

    Any thoughts.

    Thank you

    Judy

  • MouldySquid Level 1 Level 1 (5 points)

    No dice. What could be causing this error? We've tried the usual suspects (.plists etc), so there must be something else going on.

     

    Thanks again for your help, Ralph.

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Aug 10, 2012 1:15 PM (in response to judysali)

    Hi,

     

    This tread is about trying to get Messages to start up for the First time.

    This requires that you enter An Apple ID.

     

    After that Messages will pick up on previous AIM and Jabber logins that are listed in System Preferences > Mail, Contacts and Calendars.

     

    This is issues with a Jabber ID is a different issue.

    You would do better to ask the question in your own thread.

     

     


    9:15 PM      Friday; August 10, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Aug 10, 2012 1:28 PM (in response to MouldySquid)

    Hi,

     

    I am not sure at this stage as we have tried most things that cover most of the reasons that this does not work.

     

    Some ISP DNs servers have issues reaching the Ppple Servers used for iMessages so we add Public DNS servers which seem to do a better job.

     

    Some people seem to have issues with the IMAgent so we try Killing the process and relaunching Messages

    If that does not work we delete the .plist for IMAgent and restart.

     

    If that does not work we try a Safe Boot as this does seem to sort a few things out.

     

    I would also try a PRAM reset.

    Shut down the computer.

    Restart it holding down Apple/CMD ( or ⌘)+ALT( ⌥)+P+R Keys until you have heard three Start Up Bongs.

    PRAM Keys

     

    This is similar to using Safe Boot and may "Clear" some memory part that Safe Boot does not.

     

     


    9:28 PM      Friday; August 10, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • MouldySquid Level 1 Level 1 (5 points)

    Just zapped the PRAM, and still no luck.

     

    I think I will just consign this app to the "don't bother using" folder. It would have been nice to not have to pick up my phone to reply to text messages when I am already on a computer, but I am tired of bothering with it.

     

    Thanks again Ralph.

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Aug 10, 2012 2:00 PM (in response to MouldySquid)

    HI,

     

    One thing.

    Currently iMessages sent to the iPhone Number will not Sync to the Apple ID on the Messages app on your computer.

     

    This is reported coming with iOS 6


    10:00 PM      Friday; August 10, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • MouldySquid Level 1 Level 1 (5 points)

    I have iMessages set to use my .me email account so I should be able to receive texts on both my phone and through Messages. Messages Beta worked fine for me. This problem only cropped up when I installed Mountain Lion.

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Aug 10, 2012 2:06 PM (in response to MouldySquid)

    Hi,

     

    Can you create a New Mac User Account and then set up Messages there with the same Apple ID and see if the results are different ?

     

     

     


    10:06 PM      Friday; August 10, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • MouldySquid Level 1 Level 1 (5 points)

    I will try that over the weekend and post my results here on Monday.

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Aug 10, 2012 2:12 PM (in response to MouldySquid)

    Understood.

     

     


    10:12 PM      Friday; August 10, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • pandry Calculating status...
    Currently Being Moderated
    Aug 10, 2012 4:08 PM (in response to TJ0292)

    Is there something wrong where my brand new iMac with OS X Mountain Lion 10.7.4 still has iChat and not iMessages?  Is this normal, has the official version been released for the general public?

  • stika Calculating status...

    Ralph you're always so helpful and I'm hoping you have some more ideas...

     

    - I know my password for my apple ID is correct

    - I did the activity monitor trick

    - I did the .plist delete trick

    - I did the PRAM reboot

    - I have public DNS servers inputted

     

    I've tried everything and nothing seems to work. I had a similar problem originally with the beta and that was solved by copying some files (I think they were .plists) from another profile on the same computer. I no longer have the second profile on this computer. Please help!!!

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