1 2 3 4 5 6 Previous Next 80 Replies Latest reply: Mar 29, 2013 11:22 AM by dinosaurs4life Go to original post
  • 30. Re: Cannot sign into Messages on Mountain Lion OSX
    Ralph Johns (UK) Level 9 Level 9 (67,505 points)

    HI,

     

    In Mountain Lion Messages replaces iChat.

     

    The App is iChat with iMessages (from iOS) bolted on.

    The first time you start it up you are asked for an Apple ID and this gets put in to Messages Menu > Preferences> Accounts

     

    Any iChat account you had before should also now be gathered up and add to that list

    If they were Enabled in iChat (Or Messages Beta in Lion) then they will be now.

     

    If you had no iChat Accounts before there should still be one other option in the list for the Bonjour Account (everyone gets this).

     

    By Default this app has the icon in the DOCK

    Inaccurate Unread Messages Count: Apple Support Communities
    Uploaded with Skitch!

     

    It looks similar to iChat's but has the second, white Speech Bubble as well with the three dots.

     

     


    8:09 PM      Saturday; August 11, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 31. Re: Cannot sign into Messages on Mountain Lion OSX
    Ralph Johns (UK) Level 9 Level 9 (67,505 points)

    Hi stika,

     

    Have you tried creating a new Mac User account and seeing if Messages will set up properly there ?

     

     

     

     


    8:13 PM      Saturday; August 11, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 32. Re: Cannot sign into Messages on Mountain Lion OSX
    stika Level 1 Level 1 (0 points)

    I'll try that tonight. And if it does, then what?

  • 33. Re: Cannot sign into Messages on Mountain Lion OSX
    ouija Level 1 Level 1 (0 points)

    I am experiencing the same issue.  Very annoying and frustrating.  Are iMessage and FaceTime still in beta on Mountain Lion?  Because they certainly perform like it!

  • 34. Re: Cannot sign into Messages on Mountain Lion OSX
    Ralph Johns (UK) Level 9 Level 9 (67,505 points)

    Hi,

     

    It will depend on the results.

     

    If it works in the New Mac User Account we will know it is the stored info in the .plist in the regular account

     

    If it does not work we will need to look at other things.

     

     


    8:28 PM      Sunday; August 12, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 35. Re: Cannot sign into Messages on Mountain Lion OSX
    Ralph Johns (UK) Level 9 Level 9 (67,505 points)

    Hi,

     

    Messages is at Version 7 in Mountain Lion (The Messages Beta was version 6.1 and the numbering system carries on from iChat)

     

    FaceTime is at version 2 in Mountain Lion.

     

    If you have trouble with both Open the Activity Monitor (Applications/Utilities) and find the imagent item.

    Use the Quit Button top left after highlighting imagent

    Confirm Force Quit

     

    Restart Messages or FaceTime.

     

    If this does not work it will be something to do with your Apple ID you are using.

     

     


    8:32 PM      Sunday; August 12, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 36. Re: Cannot sign into Messages on Mountain Lion OSX
    ouija Level 1 Level 1 (0 points)

    So it looks like I was able to determine the issue and resolve it, although it was quite a pain to do seeing as I had to completely wipe my existing setup and basically start from scratch.

     

    Originally I thought my issue might have had something to do with the fact that I changed the primary email address for my Apple ID, and this is why I was getting issues signing into iMessages and FaceTime on my new installation of Mountain Lion (on my personal machine).  However, what I found out later is that I had no issues signing into either of these using my work machine, which was recently updated to Mountain Lion as well.

     

    The only major difference between the two machines is the fact that my personal system is configured using AppleRAID with two SSD drives.  So this got me wanting to test a theory:  If I reinstalled Lion from scratch on a single drive (instead of a RAID configuration) would I then be able to use FaceTime and iMessages?

     

    ...and the answer is YES. 

     

    For whatever the reason, I simply could not sign into either service when using an AppleRAID configuration, but when setup using a single hard drive there were no issues.

     

    Then I found if I setup the RAID configuration after the fact, and CLONED my single-drive installation of Mountain Lion to my RAID array (after logging into Facetime, iMessages, and iCloud on the single-drive installation), then I was able to do the same on the RAID configuration, but ONLY if I had setup and successfully logged into these first on the single-drve installation prior to cloning it to the RAID array.

     

    Not sure why, but that's where my problem lied.   I'm still in the process of testing this and getting my system backup and running again using this RAID array, but thought I'd share this in case anyone else runs into a similar situation.

  • 37. Re: Cannot sign into Messages on Mountain Lion OSX
    MouldySquid Level 1 Level 1 (5 points)

    Ralph,

     

    No luck with using a different user account, so the problem must run deeper than corrupt plists (at least for me, and I can also state that I do not use an AppleRaid either so…).

     

    To be frank, I am pretty much done with this application. I might look at it again once Apple has figured out what is causing this problem for some of its users, but until then, I am not even keeping it in the dock.

     

    Thanks for your help, though. I can see why you have a level nine rating.

  • 38. Re: Cannot sign into Messages on Mountain Lion OSX
    Ralph Johns (UK) Level 9 Level 9 (67,505 points)

    HI,


    Summary.

    Add a Public DNS server or two to System Preferences > Network > Advanced Tab

    Google's 8.8.8.8 and 8.8.4.4 are two.

     

    NEW

    Make sure you are using only one method to Connect (such a Wifi or Ethernet but not Both)

     

    Try killing IMagent in Activity Monitor (with Message open and when it is closed)

    The Restart Messages afterwards.

     

    Try a PRAM reset  (Softer option that others)

     

    Try Safe Boot.

     

    Delete com.apple.imagent.plist whilst Messages is shut down.

    Then restart Messages.

     

    Delete com.apple.imservice.imessage.plist

    Restart Messages.

     

     

    I haven't suggested it before but a good old "Repair Permissions" might do it.

     

     


    8:39 PM      Monday; August 13, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 39. Re: Cannot sign into Messages on Mountain Lion OSX
    stika Level 1 Level 1 (0 points)

    Sorry for the late reply.

     

    I did create a new user profile on my macbook and voila messages works. Now how do I get it to work on my account?

     

    Jake

  • 40. Re: Cannot sign into Messages on Mountain Lion OSX
    Ralph Johns (UK) Level 9 Level 9 (67,505 points)

    Ok,

     

    Did you set up Messages in the new Mac User Account with the same info ?

     

    IF so in the new Mac User Account make the Finder the "Front" app

    Use to Go Menu > Go to Folder

    Type in ~/Library/Preferences

     

    Open a second Finder Window opened at Users/(The main Account)/Public so you can see the Drop box

     

    Drag all the items that have com.apple.ichat in the name to the Drop box (Hold and then let go and confirm placing them in there)

    Do the same with com.apple.imagent.plist

    And the same with any com.apple.imservice....  .plist ones  (most likely iMessages)

     

    Now login to the regular Mac User Account

    Drag the items in the Drop Box to the same ~/Library/Preferences  (However this path will now be for the regular account)

     

    Confirm Replacement.

     

     

     


    10:47 PM      Thursday; August 23, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 41. Re: Cannot sign into Messages on Mountain Lion OSX
    stika Level 1 Level 1 (0 points)

    I did as you said, but didn't restart the computer. Still "server encountered error". Any other ideas?

  • 42. Re: Cannot sign into Messages on Mountain Lion OSX
    Ralph Johns (UK) Level 9 Level 9 (67,505 points)

    HI,

     

    Lets try removing them then.

     

    With Messages Quit....

     

    Enter the Preferences Folder via the Finder > Go Menu > Hold ALT Button > Select Library method.

    Drag the following to the Trash:-

    com.apple.ichat.plist

    com.apple.ichat.AIM.plist

    com.apple.ichat.Jabber.plist

    com.apple.ichat.Subnet.plist

    com.apple.ichat.Yahoo.plist

    com.apple.imagent.plist

    com.apple.imessage.bag.plist

    com.apple.imservice.iMessage.plist

     

    Leave:

    com.apple.iChat.LSSharedFileList.plist as this deals with the Recents List of recent past chats.

    com.apple.iChat.StatusMessages.plist as this deals with the Custom Saved Status Messages.

     

    In the Preferences find the "By Host" folder

    Drag any item with com.apple.ichat.... .plist (And a Hexidecimal number) to the Trash

     

    Restart Messages.

     

     

     


    9:16 PM      Friday; August 24, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 43. Re: Cannot sign into Messages on Mountain Lion OSX
    stika Level 1 Level 1 (0 points)

    Ralph I actually finally solved it. I did the plist copy over, rebooted. I also created a gmail acct and a new apple id...signed in under that id. signed out. rebooted. signed in under my id and it worked...*** (excuse my french) but it worked. no idea why. just glad to be up and running now

     

    Thanks for all your help!

  • 44. Re: Cannot sign into Messages on Mountain Lion OSX
    Ralph Johns (UK) Level 9 Level 9 (67,505 points)

    Glad to hear of your success.

     

     


    10:44 PM      Friday; August 24, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously