mr_arc
Level 1 (5 points)

Q: Bought via UK HE store but warranty only shows as one year

Hi all.

 

I have a MBP Retina that was bought via the UK HE store (from within my uni network). I've just been looking at the warranty information, and was surprised to see that it's only showing that the warranty is only valid until 1 after the purchase date.

 

This is not correct, as it says on the pages when ordering;

 

"Every new Mac purchased from the Apple Store for Higher Education comes with complimentary telephone technical support for one year from your Mac purchase date and three years of repair coverage"

 

Is this something that'll 'sort itself out' - or do I need to get in touch with someone and get something done?

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jul 27, 2012 3:44 AM

by wjosten,Apple recommended
wjosten wjosten
Level 10 (94,596 points)
iPhone
A:

Plug the SN in here:

 

https://selfsolve.apple.com/agreementWarrantyDynamic.do

 

What does it say?

Posted on Jul 27, 2012 3:47 AM

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mr_arc

Q: Bought via UK HE store but warranty only shows as one year

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  • by mr_arc,

    mr_arc mr_arc Jul 27, 2012 4:32 AM in response to wjosten
    Level 1 (5 points)
    Jul 27, 2012 4:32 AM in response to wjosten

    It's not convient for me to use the phone at the moment; hence looking at other forms of communication that Apple offer!

  • by martinfrombridgwater,

    martinfrombridgwater martinfrombridgwater Nov 23, 2012 7:55 AM in response to mr_arc
    Level 1 (0 points)
    Nov 23, 2012 7:55 AM in response to mr_arc

    Did you ever get an answer on this?

  • by mr_arc,

    mr_arc mr_arc Nov 23, 2012 8:05 AM in response to martinfrombridgwater
    Level 1 (5 points)
    Nov 23, 2012 8:05 AM in response to martinfrombridgwater

    I did, yes. They said to wait and let the system update itself.

     

    It now shows the full 3 year as it should

  • by martinfrombridgwater,

    martinfrombridgwater martinfrombridgwater Nov 23, 2012 8:09 AM in response to mr_arc
    Level 1 (0 points)
    Nov 23, 2012 8:09 AM in response to mr_arc

    Wow, that was quick!

     

    Think things may have changed a bit now?

     

    I am trying to buy one for my daughter through the HE scheme for Christmas but not finding the website easy/obvious to get to the correct area/pricing.

     

    Again thanks for taking the time to reply.

  • by mr_arc,

    mr_arc mr_arc Nov 23, 2012 8:14 AM in response to martinfrombridgwater
    Level 1 (5 points)
    Nov 23, 2012 8:14 AM in response to martinfrombridgwater

    You're welcome

     

    It should be a bit quicker now, I ordered mine shortly after the new Retina MacBook came out - I think they were swamped with orders at the time.

     

    When I ordered mine, I used one of the computers on campus - that meant that it recognised it was from a uni network and I was directed to the appropiate page.

     

    There are ways of accessing that store from outside a uni network, but I can't remember the address for that.

  • by _md,

    _md _md Jan 29, 2013 11:25 PM in response to mr_arc
    Level 1 (0 points)
    Jan 29, 2013 11:25 PM in response to mr_arc

    Thought I'd chime in for those who currently find themselves in this position and are thinking about contacting Apple, and additionally to further refute the earlier posts from someone who clearly doesn't know what they're talking about (e.g., "you only have a one-year hardware warranty"). I ordered my laptop earlier this month, from the online Higher Education store, and it took 15 days from the date of purchase for my extended repair to show; until that point, my coverage was given as being until 2014. It's now showing as 2016, with phone support until 2014.

     

    For anyone who still finds this all a bit unlikely, here's a handy link to the Cambridge HE store where, if you go through the order process, you'll be able to verify that this extended warranty exists as standard: http://store.apple.com/uk_edu_5000832

     

    How do ya like them apples, Wjosten?

  • by clintonfrombirmingham,

    clintonfrombirmingham clintonfrombirmingham Jan 29, 2013 11:32 PM in response to _md
    Level 7 (30,009 points)
    Mac OS X
    Jan 29, 2013 11:32 PM in response to _md

    That's because you're in the UK - we really don't have the same level of 'consumer protection' as UK residents (or EU residents) in the US.

     

    Happy for you, though!

     

    Clinton

  • by CINDY ZHENG,

    CINDY ZHENG CINDY ZHENG Sep 5, 2016 2:24 AM in response to mr_arc
    Level 1 (8 points)
    Notebooks
    Sep 5, 2016 2:24 AM in response to mr_arc

    now is four years later, I just bought a Macbook air through online HE store, no 3-year hardware warranty anymore....

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