After installing Mountain Lion, I tried to open Rosetta Stone. I was directed to update and install adobe air. I did that, then tried to open Rosetta Stone again and it said the installation of Adobe Air was damaged. I went to Adobe to reinstall and it said it's already installed. I'm now stuck in a circle...Help!
MacBook Pro, Mac OS X (10.6.7), Ipod Touch Gen 3
uninstall the problem adobe air and install it from Adobe's website directly.
a good rule of thumb is to not install anything that isn't directly from the horse's mouth or through the MAS and Software Update.
I did download it directly from adobe to begin with.
Ok I have now uninstalled Adobe Air then gone again to the adobe site and redownloaded it andinstalled. When it was done it said successful installation, but once again, when I tried to launch Rosetta Stone, it said Adobe Air's installation was damaged......😐 So not a happy Camper.
I had the same problem.
Uninstall Adobe Air then downlowd it directly from the Adobe site and install it - not by being prompted by Rosetta Stone but directly by running the installation package. Once this is done, start Rosetta Stone.
However, I'm running into the license verification issues with error 8111. Once you resolve your Adobe Air problem, could you report here if you are getting the same error 8111? This error prevents Rosetta Stone from validating the license, and many features in the software are disabled.
I did the same thing and it didn't resolve the problem. are you runnling Mountain Lion?
I reinstalled Rosetta Stone and performed the update and it's working now. Try that sirozha.
Good Luck.
I also found this page from the Rosetta Stone site very helpful.
It was more helpful than anything on the Adobe site.
Hope others find it helpful to avoid the stress I encountered.
Issue with Adobe Air and Rosetta Stone in Mountain Lion.
