3 Replies Latest reply: Jul 28, 2012 9:34 AM by doncht
Connaire1994 Level 1 (0 points)

I've had an iPhone 4 for nearly 2 years now, and have never had any problems with it. However, I was away on holidays recently and noticed that my iPhone kept saying "Charging is not supported with this accessory" whenever I tried to charge it using the provided charger that has always worked. I also tried other chargers, different sockets as well as an in-car charger I have, but they all gave the same message. The only time the phone charged was when it was turned off and plugged in, but that took much longer than normal.

Now its gotten to the point where my phone has no battery at all, and simply won't charge. I've put it in recovery mode, and attempted to restore on iTunes, where I got a variety of error messages. After about 10 tries, I finally got the iPhone to restore, and I got a message from iTunes saying that the restore was successful and that the iPhone will appear in the window, which it never did. I've restored it a few more times and I'm still getting the same problem, as the phone won't charge at all, iTunes will not detect it.

Is there anything that might work that I havent already tried? Or am I going to have to take it to an Apple Store, the reason I'm in no rush for that is because my nearest store is over 80 miles away.


Thanks for the help.

iPhone 4, iOS 5.1.1
  • Connaire1994 Level 1 (0 points)

    Just an update:


    I spent many hours last night working on my phone, and after leaving it on my docking station for a few hours, it had enough battery to turn on, though it was only a tiny bit of battery. I quickly plugged it into my PC and was able to load the backup from iTunes from about a month ago, so that it was now my phone again. However, straight away the battery died again, and I left it on the docking station all night, but it never charged. Now it no longer shows the battery sign at all, just a black screen.


    Any help at all would be greatly appreciated, as i was checking out the apple website, and as my phone no longer has warrantly it's going to cost me £125 for a service which ain't cheap!

  • Lawrence Finch Level 8 (35,006 points)

    The problem is most likely dirt or moisture in the dock connector on the bottom of the phone. Might also be a bent or damaged pin. Get a good magnifying glass or jeweler's loupe and inspect the connector carefully. Clean out any dirt or lint, and inspect for corrosion on any of the pins. A new toothbrush is a good tool for cleaning, or an air blast can. If any pins are damaged you will have to replace the phone for £125, or go to a competent repair shop and have the connector replaced, probably for less cost.

  • doncht Level 1 (90 points)

    When cleaning this, please make sure not to use any liquid. Just in case. /___sbsstatic___/migration-images/190/19068845-1.gif