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vatkins1906 Level 1 Level 1

Since upgrading to Mountain Lion, I can no longer use my Cisco Connect Software to manage my wireless network.  I get the following Error Message: 


The router software supports these operating systems:



- Mac OS X 10.5.8 or later

- Mac OS X 10.6.1 or later

- Mac OS X 10.7 or later


Any help would be appreciated.


Message was edited by: vatkins1906

OS X Mountain Lion
  • William Lloyd Level 7 Level 7

    You should check with Cisco to see if they have an update that supports OS X Mountain Lion.


    Is this for VPN?

  • vatkins1906 Level 1 Level 1

    Thanks, I did check with Cisco and unfortunately no updates are avaialabe.  This is not VPN just a normal home network that i mange through the Cisco Connect Software that came with the Router E2500.

  • xevious22 Level 1 Level 1
    Apple Watch

    I have this exact problem, bad timing too as I updated to ML the same day I was setting up a network IP camera. Anyways I talked to Cisco and they seemed pretty miffed about it and pretty much told me I had to deal with it

  • mslibrarylady Level 1 Level 1

    Have the same problem, but not a huge deal for me since I only use the router for the wifi and not in desperate need of changing the passwords any time soon.


    They were probably miffed cause they had to do several updates in a short period of time when it went from SL, to L and now another one for ML.

  • deanfromloveland Level 1 Level 1

    Which version of the Cisco software were you running?  Was it the "any connect?"

  • vatkins1906 Level 1 Level 1


  • Retired Engineer Level 4 Level 4

    The Cisco software is not required to configure your router.

    Go to System Preferences > Network > Advanced  > TCP/IP

    and get the IP address of your router.


    Use your browser to connect to that IP address.

    For example


    All configuration of the router can be done from there.

  • xevious22 Level 1 Level 1
    Apple Watch

    I think we all know how to access the admin page from a browser. I myself prefer to use the software because it is faster and easier. Plus I like owning things that work

  • vatkins1906 Level 1 Level 1

    Thanks Retired Engineer.  I do agree with xeviuos22.  The software makes that ability simpler and is much more user friendly.



  • Nours66 Level 1 Level 1

    Same problem with the Linksys E4200, at the moment no solution from Cisco and no news about a new release of cisco Connect... Cisco will maybe use instead?

  • mikephillips66 Level 1 Level 1

    Any new information on this?  I have a late 2009 iMac running Mountain Lion and this doesn't work, and I also have a late 2009 MacBook Pro running Lion, yet even on the MacBook Pro it gives me this error message.  I thought Lion was OSX 10.7? 


    Any news for other Lion guys? 


    My AirPort is crapping out, so I bought this E2500 as a replacement, and now I can't set it up...

  • mikephillips66 Level 1 Level 1

    Nevermind, I found out the CD only supports up to Snow Leopard.  I went to Cisco's website and downloaded the latest version of Cisco Connect, and it works for Lion.  Unfortunately, still no support for Mountain Lion.  This is exactly why I left one computer still running Lion - for those third party companies that haven't upgraded their software, yet. 

  • coolvoyager Level 1 Level 1

    As you might know by now, Cisco Connect might not have an upgrade since Cisco basically came out with a new application named "Cisco Connect in the Cloud". This one need a firmware upgrade on your router first to Ver. wich you will find at

    Connect in the cloud is not bad, not great either but do as much as  the regular Connect and some but this time from anywere you have internet access. The Con is that you will never be able again to use the typical settings using the IP address of your router. Yap you read righ, never again unless you decide to roll back the firmware to the previous version. Cisco have instructions have to do it. Other Cons at least for me is that the download speed came from almost 12 mbps to 2 mbps. At least that what the speed test show, but i have not seen the reduce speed in real. My web access still good and super fast. If i connect directly to the modem shows almost 12, connect to the router 2mbps. Wierd.

    Any way good luck

  • jeg1 Level 1 Level 1

    I have this issue as well since I upgraded to ML and use the Cisco e1000 which works fine with ML. Guess I will have to get a new wifi router if I care about entering Cisco Connect home now....

    Would like to know if a new router would help connectivity in anyway outside of not being being able to access Cisco app...It does not bother us now but what performance benefit if any can I expect?

    Or I can leave it as is which is fine I "think" ???

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