HT4414: Software downloads: Formats and common error messages

Learn about Software downloads: Formats and common error messages
rpmich
Level 1 (0 points)

Q: When I try to purchase Mountain Lion i get an error message:  "We could not complete your purchase.  The product distribution file could not be verified. It may be damaged or was not signed."  I can purchase other apps, why not Mountain Lion?

When I try to purchase Mountain Lion i get an error message:  "We could not complete your purchase.  The product distribution file could not be verified. It may be damaged or was not signed."

I can purchase other apps, why not Mountain Lion.   I get the same message on my wife's IMAC.

Mac OS X (10.7.4)

Posted on Jul 27, 2012 5:03 PM

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rpmich

Q: When I try to purchase Mountain Lion i get an error message:  "We could not complete your purchase.  The product distrib ... more

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  • by HowLongDoesThisHaveToBe,

    HowLongDoesThisHaveToBe HowLongDoesThisHaveToBe Jul 31, 2012 7:25 PM in response to rpmich
    Level 1 (20 points)
    Jul 31, 2012 7:25 PM in response to rpmich

    The only thing that worked for me was to boot in safe mode.

     

    Power down.  Then press power button and hold 'shift' key until grey screen with progress bar appears... Once booted and logged in just open safari and browse to applestore. 

     

    No trouble at all once I did this.

     

    Hope it helps.