Hands go numb, tingle from trackpad

I have used computers for my job for over 20 years. I've had PC notebook computers practically attached to my hip since I can remember. In May I purhcased my first Mac laptop (Macbook Air). In general, I love it. However, about a week after getting the Mac I noticed my fingers and hands going numb. Mostly in my right hand (mouse hand) but I also noticed I would subconciously switch mousing to my left hand as I got fatigued in my right. i've never experienced anything like this before. It has gotten so bad my hands and arms are numb hours after I stop using the Mac. It was keeping me awake at night. This symptom goes away if I stop using the Mac for a few days, however, it never goes completely away. Lately i've been noticing I can actually feel the tingle begin as I touch the track pad; like a small electrical signal is travelling in my hands. Am I the only person experiencing this? I know this sounds crazy, but it is real. Please help.

MacBook Air, OS X Mountain Lion

Posted on Jul 27, 2012 7:56 PM

Reply
69 replies

Sep 10, 2012 8:22 PM in response to spoontee

Which fingers are numb? If they're the thumb, index finger, and thumb-half of the middle finger, you are experienceing compression of the median nerve - very likely from carpal tunnel syndrome. You would need to see a hand surgeon or orthopedist for a diagnosis - and a hand surgeon for treatment.


Does tapping on the middle of your wrist (palm side) induce tingling? That's another test for median nerve compression?


If you use a mouse with the MacBook Air does it go away?

Sep 28, 2012 12:45 PM in response to SaintJDawg

That sounds interesting. My expectation is of course that they will have no clue.


Have you guys had any fairly recent multitouch apple product before this one? I'm thinking that this might be some common thing related to their, otherwise fairly good and unique, multitouch technology.


I''m just lucky right now that my macbook air is not my main computer in any way. I use it on average for about 1 houre each day. I don't think I could have used it full work days.

Sep 28, 2012 12:49 PM in response to spoontee

spoontee: I just want to clarify that it is commulative for me as well.


By the way, can you guys feel any difference depending on how many fingers you use at once? I'm sure that people use the trackpad in different ways. Some probably mostly have one finger on it while others have three a great deal of the time. (the thumb ready to click and then two other fingers to scroll and similar)

Jun 13, 2013 2:39 AM in response to spoontee

I found this by trying to figure out why my track pad feels so weird especially after touching one of the newer trackpads. they have this cold feeling to them, when they are new, I noticed once that cold to the touch feeling wears off they start to just give off this numbing sensation when i touch it.. even the whole laptop surface gives off this numbing feeling, and the fingers i use to touch the track pad, start to feel iritated, almost like the slow virbation of the computer is causing an electromagnatic allergic reaction or something.. if that even exhists lol. it sure does feel weird I thought about getting my trackpad replaced, if thats possible, I don't really know what the problem is its just something about the trackpad and touching it gives off this weird feeling and using for a few hours makes my finger tips just feel worn off and numb..



a possible solution is i think the trackpad glass is worn out, and perhaps has become difficult to slide on.. I think getting the glass buffed or cleaned really well might fix it, I really don't understand why there is such a different "cool" feeling when touching the new macbook pro trackpad than when using one from 2009..


they both look the same, but the newer one has this cool to the touch feeling even when its been turned on all day.. the old one just feels warm and "vibrating" very very subtle.


my service battery indicator is on, so I wonder if that could fix it.

Nov 12, 2013 1:19 AM in response to Dashx73

crap finally figured out why my fingers hurt with a burning sensation. apple's trackpad (desktop and macbook) ntm all smart phones all use glass. which however finished is an uneven surface with micro sharp edges that will microcut the skin and its nerves over and again. The longer you use it, gliding over said glass, the more damaged your fingers get. #covertheglasspronto

Nov 13, 2013 7:46 PM in response to spoontee

There's no glass or electric shocks happening here. I felt something similar to this for a while until I realized that it's really just my finger tips getting sensetive to pressing the pad for 7+ hours a day.


The solution?


Just change your settings so that you only need to tap lightly on the pad to click things. this way you never press hard on the pad.


I've never had an issue with that since.


Try that and see if it helps.

Nov 14, 2013 12:09 AM in response to dodi7biker

The trackpad surface is glass, an insulator, and it's impossible for you to sense any voltage. On the other hand (oh, look out for the pun), if you come in contact with the metal case, and the power adapter is plugged into the computer, and the power adapter in connected to an AC outlet that hax not been properly grounded, you can feel a vibrating sensation. Use the 3-prong power cord plugged into a properly-grounded AC outlet, and the sensation will go away.

Dec 5, 2013 6:26 PM in response to electroface

After posting on this thread a while back, the situation with my laptop become worse and worse to the point that my finger would swell up around the area that touched the trackpad.


My battery "check indicator was on" you know that notification at the top of screen that says "your battery may not function as intended but you can continue to use your computer normally, and to take it into apple whenever you feel like it."


So i didn't take it in, and eventually my battery expanded and expanded, to the point the track pad wouldn't even press down, all the while I went without noticing, and continued to use normally. I had gotten so used to being zapped while touching it during my 12+ hours of routine daily use, that I couldn't even tell anything was wrong.


Eventually I started to question why my middle finger on my right hand, was so swollen up.


Then the next day while I was on the computer I was using the track pad and I looked down and noticed, that my middle finger was the only finger I ever used to touch the trackpad. It was swollen and bleeding, and I had to constantly bandaid and tried various mediciations thinking it was caused by a food allergy when finally i made the discovery. I called apple care, and told them all of this information, At first I didn't even think it was my track pad, I thought it was perhaps my battery because it was expanded so big, but they kept reasuring me that I could purchase a new battery and nothing was wrong. When I first called apple care they didn't seem to care and kept saying I could purcahse a new battery. I called again the next day and insisited that I showed them pictures of my finger. They replaced my macbook pro, "motherboard, trackpad, battery, case top and bottom" and I'm pretty sure there is some deeper issue going on here they don't want anyone to know about. They never did tell me what was wrong with my computer, but were happy to replace it for me, my finger hasn't swollen up since. I use my trackpad just as much, but I'm worried it can happen again, perhaps in a couple years when the trackpad wears down.

Feb 10, 2014 2:33 AM in response to Thailand Amulets

@Thailand Amulets
Im really lookin forward to read about your tests and what your docors and maybe court says.


Sadly i dont have the money needed to go to a specialist doctor or even to try and sue apple..

If you have any news about this. just post here. i folow whis forum.



@ElRojito

i dont think apple is gonna respond to a usercase, when their product stands out in a negative way they will stay silent.




- what country do you live in?

Switzerland..


- What kind of current and/or converter are you using for your Macbook:

original 85watt one.. it came with the laptop...


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Hands go numb, tingle from trackpad

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