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Thunderbolt display doesn't start after standby

wakeup the MacBook from standby mode the thunderbolt display will not start since the mountain lion update.

you must unplug and replug the connector for starting the display

MacBook Pro, OS X Mountain Lion, Thunderbolt Display

Posted on Jul 27, 2012 10:16 PM

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43 replies

Jul 29, 2012 7:31 PM in response to DanDeveloper

Another thing it does in this exact same scenario, is that if your audio is set to output to Thunderbolt display, even when you come back from sleep and the Thunderbolt display does not turn on, when you play an audio file or any sound from your MBP the audio does not play. It's as if it's playing to the Display audio, but because it's not "on", nothing is heard.

Aug 2, 2012 3:38 PM in response to ArthurDent_FordPrefect

I am also experiencing the same issue. I have a late-2011 15" MacBook Pro with Mountain Lion installed.


Whenever my laptop goes to sleep and I attempt to wake via my Apple keyboard and/or mouse (both Bluetooth), my Thunderbolt display does not respond. The only way to make the Thunderbolt display active again is unplugging and then plugging in the Thunderbolt display cable.

Aug 3, 2012 4:07 PM in response to ArthurDent_FordPrefect

same here

hit my mac bluetooth keyboard and my thunderbolt display turned on and sound played from the Thunderbolt speakers.

updated to new os.....

Now i have to unplug and plug in the display cable!

The sound will come from my macbook now

unless i go into setings and change it to the display speakers

kinda ***** now

i hope there will be a fix for this!

i paid good money for this display for it to work like advertised.


Chris

Aug 14, 2012 7:50 PM in response to MJMP1

Me too. I unchecked this option and tried. There has been no change and the opton has now been unchecked for a week now and no change. I am extremely dissapointed.


How can a release like this break such a fundamental part of the Mac experience for many people. I've made a very large investment and committment to Apple products over the last year. My expectations on the level of quality were much higher than what I am experiencing. 😟

Aug 27, 2012 11:08 AM in response to ArthurDent_FordPrefect

I didn't have any problems until the latest update, but after updating to 10.8.1 I do have a problem.


I use a Mac Book Pro (earlie 2011) in clamshell mode with a thunderbolt screen en bluetooth apple mouse and keyboard.


When I wake up my mac with the keyboard or mouse, the screen lights up and shows the login screen. After loging in, The screen goes black. When I open my MBP I get a blue screen there... The MBP is responsive (I can start and stop music etc) but no screen is shown.


Suggestions??

Aug 27, 2012 11:53 AM in response to Jantjevdv

Yeah, I didn't want to do a re-install. But since I was replacing my 500 GB hard drive with a 256 GB SSD, I wanted to see if a clean install would make a difference. In my case it did. But there could have been other factors that were contributing to the problem when I originally installed OS X Mountain Lion. From the various discussion boards, it looks like we were not the only ones experiencing the same issue.

Oct 13, 2012 2:17 PM in response to ArthurDent_FordPrefect

I had the same problem with my new MacBook Pro Retina connected to a new Thunderbolt Display running OS 10.8.2. I did resolve the problem after a week or so of troubleshooting, but it did involve getting a resplacement display from Apple.


Here WAS my situation: After connecting the display and having things work (video and external keyboard/mouse and sound/video), when the computer went to sleep (not display sleep, computer sleep) or when it was re-started via the display, I had video but did not have any other external control or display sound/video (was as if the internal hub of the TD was not working).


When I disconnected the Thunderbolt connector (which comes from the "All-in-One" TD cable) from the computer and then plugged in a regular Thunderbolt cable to the computer port and the empty TD Thunderbolt port, all was well. In other words I left the TD Thunderbolt connector disconnected and bypassed it with another Thunderbolt cable between the computer and the TD display port. Note that I left the power connector from the "All-in-One" cable connected as there was no problem with that portion.


This, of course meant that the Thunderbolt part of the All-in-One cable (which is not unpluggable from the display) was bad or the display electronics leading to it was bad. Either way it required a new or repaired display.


I hope this is helpful. After bypassing the All-in-One Thunderbolt interface with my workaround above, I never had the problem occur again (you could command the computer to sleep or re-start it from the display, remove the laptop to use elsewhere, re-connect it, etc. and everything continued to work without fiddling with any connections). As a result, I had Apple replace the display under warranty provisions.


Barry

Oct 13, 2012 3:54 PM in response to ArthurDent_FordPrefect

I thought the latest update fixed things. And it did make it better. I am still experiencing intermittend problems when waking up from sleep, even with 10.8.2. The thunderbolt display doesn't come on unless I unplug and plug in.


Both my MacBook and Thunderbolt display are under a year old and therefore still under warranty. I never considered this a hardware issue until now. Maybe it is an issue and I need to go to the Apple Store and see what they can do.


The problem is that I am not sure I could reproduce it at the Apple Store with my setup. I have tried unsuccessfully to set the sleep time to 1 min and display timeout to 1 min and the display always comes on afterwards. It only seems that this problem occurs when the display is sleeping for a very very long period of time - like overnight.


Any advice?

Thunderbolt display doesn't start after standby

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