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Mountain Lion OSX slow response after upgrade from Lion

I have issues now to open Microsift Outlook Mail application as it is very slow in opening and all this is after install OSX ML only, frustrating time again

Posted on Jul 28, 2012 3:11 AM

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43 replies

Jul 28, 2012 8:32 PM in response to Nilhan

Likewise here. Outlook is terribly slow after the ML install; in fact, it just crawls. I rebuilt the Outlook database, but it did not help at all. I let Word rebuild the font database, hoping that would help, but it did nothing. Now waiting for those a little sharper than me to post some more information. I've noticed that others are having similar problems with Outlook.

Jul 28, 2012 10:35 PM in response to Nilhan

Nilhan, I believe I found my problem which affected two machines running ML 10.8. I found two Outlook preferences files - identical but for date - that I believe were causing a conflict.


It was intuition that led me to search for this. I noticed the splash screen text was mentioning that Outlook was looking for identities on startup. I'd never before noticed this, or it happened so quickly that I've never seen it. In any event, I did a search for all files name "outlook" using the program EasyFind. When the search completed, I sorted the found files by type. I was looking for duplicate preferences - and I found them.


There were two folders named "Office 2011." One was in (user) > Library > Preferences > Microsoft. The other was in (user) > Library > Application Support > Microsoft > Office > Preferences. These two identically named folders each had similar items enclosed, including a file named "Outlook Preferences." The dates on the "Outlook Preferences" files were not the same, although they were the same size. The date on the older file corresponds to a Microsoft Office update which was supposed to move things to locations required by Mountain Lion. The older files (some of the file dates were current - yet duplicates in name of others) were in the location: (user) > Library > Preferences > Microsoft.


I moved the "Office 2011" folder located in (user) > Library > Preferences > Microsoft to the trash. I did not empty the trash just out of caution, although I probably will ...or even archive them via a zip file, etc. Next, I restarted my machine. After logging in, I rebuilt the Outlook database using Microsoft Database Utility (hold the Option key and start Outlook to start it). I then backed up my Main Identity to a separate disk as another caution. Next, I once again restarted.


After giving the machine a little time to settle down, I opened Outlook 2011. Outlook now opened many times faster then before. I would venture to say that it is now opening as quickly as before the 10.8 ML install. All functions within Outlook also seem to be at normal speed.


This process was repeated on another Mac with a new install of 10.8 ML and Office 2011. I had tested Outlook on that machine, and it was slow. After the deletion of the duplicate preference files, Outlook was fast as ever - noticeably very fast. It was a vast difference on that machine. The Main Identity database is much smaller on that machine than the previous machine, so it should be quicker. Still, it was a tremendous difference in speed after I dumped the older preferences on it.


I am no expert on the workings of 10.8 ML compared to earlier versions of OS X, but I do understand that certain preference files are now required to be in a certain place ...different than earlier versions, or perhaps just mandating that all preference files be in a universal spot. Something like that... In any event, 10.8 ML was not the problem, but seems to have brought a problem to light. If I am going to point a finger, I will point it at a Microsoft Office update that didn't quite do its job correctly. There was trouble with an Office update not long ago, and I suspect I was a victim of that.


Maybe you are, too. Hope this helps.

Aug 2, 2012 7:54 AM in response to Terry D Younkin

Terry - I am trying find these two Office 2011 files, and I can't. When I click on my Macintosh HD (on my desktop, I see the Library Folder. When I click on it I see Preferences. When I click on Preferences, I only see 5 folders

1. Audio

2. Directory Service

3. OpenDirectory

4. System Cinfiguration

5. Xscan

and then many tiny files that begin with either com.apple..... or org......


But I don't see Microsoft.


For the other location, I see Library > Application Support > Microsoft, but when I click on Microsoft I get 2 folders

1. MAU2.0

2. Merp2.0


Am I looking in the right location? My outlook is killing my post ML install and I would love to be as satisfied as the rest of the users in this thread.

Aug 2, 2012 9:00 AM in response to right brain

right brain -


You may be looking in the wrong place. I noticed you said, "When I click on my Macintosh HD (on my desktop), I see the Library Folder..."


The "Library" folder you see when you "...click on my Macintosh HD..." is not the correct Library folder. There is a "Library" folder within each users folder. Since Lion, Apple hid it. To easily access it, hold the Option key, and while in Finder, click "Go" in the top Menu bar. While you hold the Option key down, your home "Library" folder's icon will appear. It is this Library folder where we find the "Office 2011" folder which needs to be deleted, not the Library folder you see when you click on your desktop "Macintosh HD" icon.


In other words, the correct path is this: (user) > Library > Preferences > Microsoft


It is not: Macintosh HD > Library > Preferences


When I state the correct path as "(user) > Library > Preferences > Microsoft" I am omitting a part of the path before "user." This is simply common practice, as it simplifies a path name. Actually, the full path (where "user" is the name of your home folder - everyone is different) is this:


Macintosh HD > (user) > Library > Preferences > Microsoft


Of course, that path is only true if one has not renamed "Macintosh HD." Some folks do rename it.


So, to sum up, you want to be looking for the "Office 2011" folder in the Library folder which resides in your Home folder. (Don't forget how to access it by holding the Option key from the Go menu in Finder.) Within that Library folder is a "Preferences" folder. Within that folder is the folder "Microsoft," and that is where the offending "Office 2011" folder is located.


Hope this helps.



I will be on the road for the next week, so responses here may be delayed.

Aug 2, 2012 9:25 AM in response to Terry D Younkin

Hi Terry


Thanks so much for sharing this fantastic tool to solve the problem now my out look is working like a Formula 1 Car ! Thanks to you we have found a solution and I will post this on Mscbook blogs so that many can be of assistance on this problem as I too became a victim of MS office updates not compatible with the ML 10.8 OSX !!!


Thanks a Million Tons !!!

Aug 3, 2012 5:04 PM in response to Terry D Younkin

Terry - I appreciate the help, but I see others saying that their Outlook runs very Quick. Though you fixed my problem yesterday, Outlook 11 is still a terrible program on my New Mac Mini. We are a PC company, so I am one of very few, trying to deal with corporate email through a Mac.


Do you think the Mac Mini is the problem or do you think I just have a bad install?

Aug 3, 2012 7:41 PM in response to right brain

right brain -


Of course I can't say exactly why you might be having problems with Outlook 11 beyond the discussion here, you should be able to get plenty of help from other Outlook 11 users with a new post stating your problems ...or even head to the Office for Mac discussions at Microsoft.


I've seen many issues cleared up with Outlook (and its predecessor, Entourage) simply by rebuilding the database. The database tool is opened by holding the option key down while you start up Outlook. The instructions are straightforward. I'm not exactly an Outlook guru, but there are some on these boards that are.


My wife uses a 2010 Mac Mini and runs all the Office 2011 programs. They are even faster on her Mini than on my 2010 MacBook Pro ...so I know it should not be the machine.

Mountain Lion OSX slow response after upgrade from Lion

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