Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mountain Lion won't wake from sleep

I have a mid-2011 Macbook Air 13". Since installing Mountain Lion (and immediately upgrading to the latest SMC firmware update), the machine will not wake from sleep. When I close the lid, it goes to sleep fine. Upon opening the lid, the screen turns on (apple logo glows on outside of monitor, faint glow from screen), but it remains black, nothing ever appears. Only way to fix this is to hard-reset the machine. Machine was fine under Lion, most definitely related to that upgrade, but still unclear how.


I've tried 3 different things that I found in other forums, hoping to consolidate them here.


1. Reset SMC (http://support.apple.com/kb/HT3964)

2. Reset PRAM (https://discussions.apple.com/docs/DOC-3604)

3. Set the startup volume specifically in the startup disk system preference.


None of these have fixed my issue.


Is this issue more widespread? Seems that others are reporting it on a variety of SSD macs, but that could be a red-herring.


NOTE: this was an upgrade, not a clean install. I will attempt a clean install onto an external bootable drive in a few days to see if this is a hardware/SMC issue, or a Mountain Lion issue, or a 3rd party software conflict problem that crept in during my upgrade.


Any other advice out there?

MacBook Air (13-INCH, MID 2011), OS X Mountain Lion

Posted on Jul 28, 2012 5:54 AM

Reply
116 replies

Jul 31, 2012 10:04 PM in response to wkoffel

I am havine same issues with my 2011 i7 MBA. It will not come out of Sleep without rebooting. I tried the Preference tweak that the Apple guys told the other user here (don't sleep the SSD's) wihch didn't work. I am not going to run Unix commands to fix this--Apple needs to get a patch out or tell us how to tweak the preferences.

Jul 31, 2012 11:01 PM in response to ttrq01

@ttrq01 Here is the problem. The default sleep modes on all shipping Macs are 0, and 3. If you're not in 0, or 3. You're not btw if you're having this issue. Then as they say quite clearly on the man page for pmset, it is "not supported."


They are not going to "patch" this as it's "not supported", and you should not be in an unsupported configuration unless a 3rd party app made it so. (me assuming) Thus Apple has done nothing, and the blame rests with the app at fault. So I might suggest you figure out the offending app, and send the dev some hate mail. (or kindly ask for an update either will do)

Jul 31, 2012 11:46 PM in response to ellisonjay

I have a 13 inch MId 2011 MBA (SSD) and I am having the same issue. My MBA won't wake up from sleep.

I checked the my hibernation setting and it was set to 3. After reading your post I changed it to 25, and again it wouldn't wake up from sleep.


Now, I have to shutdown the computer everytime to avoid the force shutdown out of hibernation. I called Applecare and they couldn't help me out. It's very disappointing on Apple. Let me know if you figure out something else...

Aug 1, 2012 7:44 AM in response to wkoffel

I have the exact same issues with my 2010 MBP (13"). I Have tried resetting the SMC, PRAM and the hibernate settings. Nothing works. Very annoying. I might have to downgrade back to lion for this.

Some more information: I have not installed any programs what so ever. This was a complete clean install. The problem started occuring a few days after an upgrade, so I decided to perform a clean install. This did not solve the issues.


Message was edited by: w.engelsman

Aug 1, 2012 9:41 PM in response to wkoffel

Everyone,


My problem has now been fixed! I called Apple Technical support and after 2 hours with Level 2, everything is now in order. I can Sleep the system and Wake it without any issues. I have been testing it all evening and all is working fine.


Apple thinks there was a corruption in one or more of the preferences files in the Preferences folder associated with the user account giving me troubles (we determined that my other account was able to sleep/awake fine). They believe that the corruption happened when I upgraded from Lion last week. We slowly rebuilt all of my preferences and we were never able to find the offending file but all is now working.


In some cases we put back the original preferences files and in other cases it was simple enough to just reset the preferences for an App. Apple initially tried a number of the remedies discussed in this thread without any success.


Thanks to all of you for your assistance!

Mountain Lion won't wake from sleep

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.