You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mountain Lion won't wake from sleep

I have a mid-2011 Macbook Air 13". Since installing Mountain Lion (and immediately upgrading to the latest SMC firmware update), the machine will not wake from sleep. When I close the lid, it goes to sleep fine. Upon opening the lid, the screen turns on (apple logo glows on outside of monitor, faint glow from screen), but it remains black, nothing ever appears. Only way to fix this is to hard-reset the machine. Machine was fine under Lion, most definitely related to that upgrade, but still unclear how.


I've tried 3 different things that I found in other forums, hoping to consolidate them here.


1. Reset SMC (http://support.apple.com/kb/HT3964)

2. Reset PRAM (https://discussions.apple.com/docs/DOC-3604)

3. Set the startup volume specifically in the startup disk system preference.


None of these have fixed my issue.


Is this issue more widespread? Seems that others are reporting it on a variety of SSD macs, but that could be a red-herring.


NOTE: this was an upgrade, not a clean install. I will attempt a clean install onto an external bootable drive in a few days to see if this is a hardware/SMC issue, or a Mountain Lion issue, or a 3rd party software conflict problem that crept in during my upgrade.


Any other advice out there?

MacBook Air (13-INCH, MID 2011), OS X Mountain Lion

Posted on Jul 28, 2012 5:54 AM

Reply
116 replies

Aug 24, 2012 12:01 AM in response to paulofromnew york

No it's still the same for me. Thinking of rolling back to Lion and wait for next updates. U know, this is not my only problem, it also boots up slowly comparing to 3-4 seconds on Lion. my Mac air now takes 8-10 seconds. It's not much but why I should suffer?


Mountain Lion in my opinion was a waste of money. I only upgraded to see how AirPlay Mirroring works. I was using AirParrot on Lion to stream to my apple tv now I admit that they are both work the same. They both suck on sound mirroring needing some restarts to apps (like VLC) to fix the problem and they both increase the temperature quite fast.


Overalll, out of 200 new features none of them are of value for me any more!

Aug 26, 2012 3:32 AM in response to carlos134

Well I guess now I know where it originates from. The problem probably is related to iCloud. Whenever you openup the lid it does a refresh or at least it tries to connect to iCloud service. The bad point is, it seems like they are doing that in the same thread as the user interface. That's why screen remains black for a couple of seconds or in the case that you can not type in your password because it's freezed.


I signed out iCloud service in the setting and removed all of the iCloud related data. Waking really faster now but I should test it more.

Aug 28, 2012 5:32 AM in response to aminasadi

Alternative (and faster) steps to reproduce:



1. Charge the Macbook Air until the battery is full.

2. In the Terminal, type:

sudo pmset hibernatemode 25

3. Close the laptop's lid.

4. Wait for about a minute.

5. Disconnect the power brick from the unit.

6. Lift the laptop's lid.

7. Try pressing the keyboard or clicking the trackpad – the laptop won't wake up.


To Apple: this was filed as rdar://12120843

Aug 28, 2012 12:02 PM in response to adib1

Yes, this is what I am experiencing too. Here is how I've been able to consistently reproduce the same bug:


1. Charge the Retina Macbook Pro until the battery is full.

2. In the Terminal, type:

sudo pmset hibernatemode 3

3. Close the laptop's lid.

4. Disconnect the computer from the charger.

5. Leave it alone over night.

6. In the morning lift the laptop's lid.

7. Try pressing the keyboard or clicking the trackpad – the laptop won't wake up.


This is the same after the 10.8.1 update.


The only solution at this point is to hold down the power button until the computer shuts down. Then, restart.


Also, I have been able to connect to the computer with another computer while it is crashed. It appears that the keyboard, trackpad, and screen are not working. Eventually, it does fully crash forcing the shut down, restart.


I have been able to leave the computer on over night in hibernate mode 0 without it crashing. This is where it's set now.

Sep 9, 2012 3:43 AM in response to ChrisWRX

Hi Guys,


Can you check if you have com.facebook.videochat.(your username).updater in your launchdaemon by using "launchctl list" command. It might be related to this discussion.


The reason I asked is because I noticed a dialoge appears to my screen every morning (or after every restart or shutdown) and it only lasts for less than a second and disapppears so fast as I cant read what's the error or what's the reason behind that.You may also noticed that.


It came out that it's related to the plugin and other applications that facebook video chat installed on your mac. I tried to unistall it using instruction given by facebook itself but it was not enough and the application didn't get away from my launchlist. So here is what I did after that instruction:


sudo rm ~/Library/LaunchAgents/com.facebook.videochat.aminasadi.plist


I haven't put my laptop on a long sleep yet. I will update here if it fixes the login freeze issue.

Mountain Lion won't wake from sleep

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.