HT203517: iCloud: Troubleshooting Documents in the Cloud

Learn about iCloud: Troubleshooting Documents in the Cloud
Stephen Latimer
Level 1 (9 points)
Safari

Q: No "save to iCloud" function available on iWork on my iMac.

I updated to Mountain lion 2 days ago. I can upload documents to the icloud from my Macbook Pro, My IPad 2 and my iPhone 4. No Problems. Yet i dont have an icloud save function on my iMac. In the top left hand corner of the pages home screen (which appears when you open pages), where it says, "on my icloud.....on my mac", when i click on both of them it just shows the documents folder on my home folder. I have signed in and out of icloud several times deleting all from my iMac. All software is up to date. Any help please guys. thanks stephen

iMac 27in (2.8ghz quadcore , macbook pro 2.53ghz intel core 2 duo, Iphone 3GS, Mac OS X (10.6.4)

Posted on Jul 28, 2012 2:29 PM

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Stephen Latimer

Q: No "save to iCloud" function available on iWork on my iMac.

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Jul 28, 2012 2:43 PM in response to Stephen Latimer
    Level 10 (104,521 points)
    Apple TV
    Jul 28, 2012 2:43 PM in response to Stephen Latimer

    I'm not sure I fully understand you, exactly what difference do you see between your MacBook Pro and your iMac.

  • by Stephen Latimer,

    Stephen Latimer Stephen Latimer Jul 28, 2012 2:48 PM in response to Winston Churchill
    Level 1 (9 points)
    Safari
    Jul 28, 2012 2:48 PM in response to Winston Churchill

    This is the image taken from my macbook pro. My imac just shows document from my documents folder on my iMac. When i try to save a document on my iMac it doesnt give the option to save to icloud, just locally to my Imac. If you need any further info, give me a shout back, cheers. stpehenScreen Shot 2012-07-28 at 22.44.33.png

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jul 28, 2012 3:20 PM in response to Stephen Latimer
    Level 10 (104,521 points)
    Apple TV
    Jul 28, 2012 3:20 PM in response to Stephen Latimer

    Thank you for that, I understand you now. For the avoidance of doubt, you do have "documents and data" checked in your iCloud settings on the iMac.

     

    I assume you are running mountain lion on your iMac. Also check the version of pages in your application folder it needs to be version 4.2 in order to show the window that you posted above.

  • by Stephen Latimer,

    Stephen Latimer Stephen Latimer Jul 29, 2012 1:39 AM in response to Winston Churchill
    Level 1 (9 points)
    Safari
    Jul 29, 2012 1:39 AM in response to Winston Churchill

    Yeah i have switched of and on the documents and data in the iCloud several times, deleting the content from my mac. I have also sigend out of the icloud several times, deleting all ical, mail, contacts etc from my iMac. Pages has been updated to 4.2 which is why it gives me the option of "icloud" in the top left hand corner, but when you click on the "iCloud" tab there is nothign there, just my documents in my iMac documents folder. Im just wondering if anyone else has experienced this. many thanks for your reply.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jul 29, 2012 4:44 AM in response to Stephen Latimer
    Level 10 (104,521 points)
    Apple TV
    Jul 29, 2012 4:44 AM in response to Stephen Latimer

    So, what you are saying is that on your iMac, see the window as posted above but the iCloud section is empty.

     

    What happens if you drag a document into the iCloud space.

  • by Stephen Latimer,

    Stephen Latimer Stephen Latimer Jul 29, 2012 5:48 AM in response to Winston Churchill
    Level 1 (9 points)
    Safari
    Jul 29, 2012 5:48 AM in response to Winston Churchill

    No the IMac icloud and On My Mac contain the same files (the files in my iMac document folder). So when i drag and drop a file it just goes into my iMac documents folder

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jul 29, 2012 6:07 AM in response to Stephen Latimer
    Level 10 (104,521 points)
    Apple TV
    Jul 29, 2012 6:07 AM in response to Stephen Latimer

    If I'm understanding you correctly, it sounds as though the application itself has a problem, have you tried trashing the applications plist.

  • by Stephen Latimer,

    Stephen Latimer Stephen Latimer Jul 30, 2012 11:07 AM in response to Winston Churchill
    Level 1 (9 points)
    Safari
    Jul 30, 2012 11:07 AM in response to Winston Churchill

    Hi Winston,

     

    unfortunately the library is no longer visible in Mountain lion. Although i thin kyou can access it by Terminal, which im not comfortable doing. May just dump the application and start from scratch. cheers, stephen

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jul 30, 2012 11:15 AM in response to Stephen Latimer
    Level 10 (104,521 points)
    Apple TV
    Jul 30, 2012 11:15 AM in response to Stephen Latimer

    The library can be made visable by holding down the option key while in the Finders Go menu.

  • by Mary L. Tabor,

    Mary L. Tabor Mary L. Tabor Aug 14, 2012 11:23 AM in response to Winston Churchill
    Level 1 (16 points)
    Aug 14, 2012 11:23 AM in response to Winston Churchill

    Winston,

     

    I am having Latimer's problem. If I check "documents and data", which was unchecked, will the problem go away? Syncing is occurring seamlessly on my MacBook Air, iPad 2 and iPhone, but not on the iMac.

  • by Stephen Latimer,

    Stephen Latimer Stephen Latimer Aug 14, 2012 8:06 PM in response to Mary L. Tabor
    Level 1 (9 points)
    Safari
    Aug 14, 2012 8:06 PM in response to Mary L. Tabor

    Hi Mary,

     

    I still have no fix. I have done everythhing winston suggested including trashing the application's plist, still no joy. I even trashed the whole iWork, re installed redownloaded the updates......still nothing. I have sort of given up. Sorry to say this, but im happier that someone else is having the same problems. I, as weill have no problems on my macbook pro, iPad 2 or iphone 4.  I have checked and unchecked the data and documents box in the icloud system preferences several times, with no joy either. Strangely when i view the "manage" button in the iCloud system prefeneces on my iMac, it shows all the documents there, so why wont they downlaod to my iMac. PLEASE someone help