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Retina MacBook Pro wont wake from sleep

44358 Views 158 Replies Latest reply: Apr 9, 2014 5:36 PM by wessyk87 RSS
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jstefanop Level 1 Level 1 (0 points)
Currently Being Moderated
Jul 28, 2012 2:30 PM

This issue is frustrating me to the point where I want to return it. About 1 in every 2 times when I try to wake this computer from sleep it will NOT respond to any mouse or keyboard action. The computer is still on (caps lock light works), but the screen just wont turn on. The only solution is to force shut off via power button and restart.

 

I turned off the "But hard drive to sleep" option in case its an issue with that and the SSD in this computer, but still have the issue. The macbook pro is connected to a cinema display most of the time and it occures more frequently when I connect/disconnect the cinema display. I also have screensaver/log back in after sleep enabled and im pretty sure this only happens when the "enter password to wake from sleep" is enabled so its obviously some sort of OS issue.

 

(ps I just installed snow lepard and the issue is still happening).

MacBook Pro with Retina display, Other OS, 10.8
  • ClayG Level 4 Level 4 (1,415 points)
    Currently Being Moderated
    Jul 28, 2012 2:36 PM (in response to jstefanop)

    Issues related to sleep are notoriously difficult to diagnose. I would recommend contacting AppleCare about this one. It will be much more efficient than waiting for replies here.

     

    If you want to try some troubleshooting on your own, the first place you should look is in Console (it's in your Utilities folder). The next time you have this problem waking from sleep, once you finally do get it to come on, look in Console, select All Messages, and see if there are any messages that say anything about sleep. Post them here if you'd like.

  • kernixster Level 1 Level 1 (5 points)
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    Jul 29, 2012 3:12 AM (in response to jstefanop)

    Hey there,

     

    I too have the same problem, it's really really frustrating! I added a bug to http://bugreport.apple.com I advice you to open a critical bug too.

    I upgraded from Lion and I don't remember having this wakening problem - only after I installed ML, but I could be wrong. Anyway, it happens a lot. I tried to narrow down by closing all the open application prior to entering sleep mode. The last time it didn't wake was when I only had gfxCardStatus - next time I will try to close it too(I too think it has something to do with graphics switching, so maybe gfxCardStatus causing some issues? I doubt it, but I have to try to close it too next time I'm entering sleep mode).

     

    Please update if you discover what is causing the wakening problem, as I'm pretty sure(and hope) it's software-related and not hardware problem(in which case means we need to replace our laptops)

  • Tim Lorenzen Level 4 Level 4 (1,895 points)
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    Jul 29, 2012 4:36 AM (in response to kernixster)

    Did you install the SMC firmware update for the Retina MacBook Pro that just came out yesterday? Would be interesting to know whether it fixes this issue.

  • kernixster Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 29, 2012 6:16 AM (in response to Tim Lorenzen)

    Yes, I did install the firmware update few days ago and it didn't help.

    UPDATE: wakening now caused beep sounds!!! What is going on here??? had to hard shutdown again.

    and another UPDATE: before going to sleep I closed gfxCardStatus - that didn't help -it didn't wake up and made those beeping sounds!

     

    I will go to sleep now when gfxCardStatus is opened and will let it work with the integrated card only.

  • Shootist007 Level 6 Level 6 (16,640 points)
    Currently Being Moderated
    Jul 29, 2012 6:20 AM (in response to jstefanop)

    Not sure what version of OS X you just installed but it certainly was not Snow Leopard. SL would not even boot that Retina MBP from the install DVD. SL does not have, and never will have, the correct driver package to work on that new Mac.

     

    Your problem is hardware based and Apple needs to replace your Mac. That goes for kernixter also.

  • kernixster Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 29, 2012 10:12 AM (in response to Shootist007)

    I don't think it's hardware problem, because before upgrading to ML I had no sleep-wakening problems.

     

    2 Updates:

     

    1 - twice today my computer didn't wake from sleep - and now it makes beeping sounds with the black screen.

     

    2 - I tried to close gfxCardStatus before entering sleep mode, and it didn't help. In addition I tried changing to use only integrated card and that didn't help either.

     

    I'm considering making fresh Mountain Lion install on the system, I have no idea what is the problem.

     

    Also, I'd like to note that if I enter sleep mode for few minutes I have no wakening problems.

  • ClayG Level 4 Level 4 (1,415 points)
    Currently Being Moderated
    Jul 29, 2012 10:17 AM (in response to kernixster)

    Sleep problems are rarely hardware-based. Almost definitely software or firmware. My best guess is that your Mac is actually having a problem going to sleep, which then caused the sound you hear when you keep pressing keys to wake it.

     

    I'd recommend a reinstall of the OS from the Recovery Partition. To do this, restart while holding down command and R keys. Just make sure you have all of your stuff backed up somewhere first!!

  • kernixster Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 29, 2012 10:19 AM (in response to ClayG)

    That's exactly what I'm thinking about - a fresh new install. What would you recommend  - I'm willing to delete all my files in the HD and making a new fresh installation from scratch. Maybe some applications causing it, and maybe fresh installation is the best. What do you think?

  • kernixster Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 29, 2012 2:01 PM (in response to ClayG)

    OK, I've just finished with Recovery installation, now I'll put it to sleep and see what happens. I'll update when I try to wake it.

  • kernixster Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 29, 2012 4:48 PM (in response to kernixster)

    Unfortunately, even after fresh new Recovey installation still having wakening problems ( occurs after one and a half hours of sleep).

     

    Next thing I'll try is fresh new installation.

  • Shootist007 Level 6 Level 6 (16,640 points)
    Currently Being Moderated
    Jul 29, 2012 7:04 PM (in response to kernixster)

    kernixster wrote:

     

    Unfortunately, even after fresh new Recovey installation still having wakening problems ( occurs after one and a half hours of sleep).

     

    Next thing I'll try is fresh new installation.

    What exactly do you mean by a Fresh Recovery install? If you mean wiping the drive and then restoring from a TM backup made just before you wiped the drive that is in no way any type of Fresh install. You are putting back exactly what was on the computer before the wipe. Nothing Fresh about it.

     

    I do hope that a CLEAN install solves your Sleep/Wake problems but I am still of the option that it is related to a hardware fault of some type.

     

    Good Luck.

  • kernixster Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 30, 2012 1:09 AM (in response to Shootist007)

    Good morning ladies and gentlemen, I come with happy update!

    After all the trouble I went through I came with a solution - and for me a good one.

     

    As I said in my previous messages, yesterday I learned how to freshly install ML. That means, formatting the partition in which ML was installed, and installing it from scratch.

     

    Hapilly now I don't have any wakening problems. Moreover, I'm 99% sure that it fixed my problem, and I'll get into more detail:

     

    Since I encountered wakening problems, I learned that in order to reproduce black-screen-from-sleep, all I needed to do was get into sleep mode for about an hour an a half or more, and then I couldn't wake the machine. This could be reproduced every single time.

     

    Today, after going to sleep for 5 hours, I went to the laptop and crossed my fingers that after formatting and installing I won't have wakening problems. I then put it to sleep for another hour and a half and again - NO PROBLEM!

     

    The result: No Wakening problem after entering sleep mode for more than hour and a half! I'm thrilled! All the hard work paid off and it's not hardware related as I thought so, due to the fact that I had no sleep-wakening issues on Lion.

     

    I'll update this thread after I'll do a little more testing throughout the week, and after I'll install some applications on the system, but for now I'm very happy.

     

    Cheers!

  • yesterdayshero Calculating status...
    Currently Being Moderated
    Jul 30, 2012 4:18 AM (in response to kernixster)

    Will be good to hear how your testing goes kernixster. I actually had a couple of issues waking from sleep even on Lion so I don't think it's just a ML thing.

     

    I was thinking it could have been an app I had running. I've been using Tweetbot alpha, so I've made sure it's closed before sleeping. So far so good, but it still seems a little odd when waking from sleep.

     

    Sometimes my screen will be filled with lines and blurred for about 5 seconds even whilst being able to move the mouse, before waking up properly. Still doesn't seem normal to me. So hopefully it's just a software thing.

    MacBook Pro (Retina, Mid 2012), OS X Mountain Lion
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