jstefanop

Q: Retina MacBook Pro wont wake from sleep

This issue is frustrating me to the point where I want to return it. About 1 in every 2 times when I try to wake this computer from sleep it will NOT respond to any mouse or keyboard action. The computer is still on (caps lock light works), but the screen just wont turn on. The only solution is to force shut off via power button and restart.

 

I turned off the "But hard drive to sleep" option in case its an issue with that and the SSD in this computer, but still have the issue. The macbook pro is connected to a cinema display most of the time and it occures more frequently when I connect/disconnect the cinema display. I also have screensaver/log back in after sleep enabled and im pretty sure this only happens when the "enter password to wake from sleep" is enabled so its obviously some sort of OS issue.

 

(ps I just installed snow lepard and the issue is still happening).

MacBook Pro with Retina display, Other OS, 10.8

Posted on Jul 28, 2012 2:30 PM

Close

Q: Retina MacBook Pro wont wake from sleep

  • All replies
  • Helpful answers

first Previous Page 11 of 11
  • by Supreem,

    Supreem Supreem Jan 19, 2014 9:43 AM in response to johnprgr
    Level 1 (5 points)
    Jan 19, 2014 9:43 AM in response to johnprgr

    johnprgr wrote:

     

    well, wish I could offer a solution, but all I can do is add my voice to this already really long post.  I just bought a brand new mbp 13in late 2013 with retina display (it came with mavericks) laptop several months ago and had no problems.  Just today it decided it needed to get on board with the rest of the mbp's and start refusing to wake from sleep.

     

    Mine seems to be fine when on battery power, but when it goes to sleep when the power is plugged in it will not wake up.

     

    I have two other mac's all older 2009 and 2011 which don't seem to suffer from this.  One of those is on Mavericks.

    Hey pal when you say "I just bought a brand new mbp" and then "laptop several months ago and had no problems" what do you mean exactly? Did you buy your MBP on release in October 2013 or did you buy it very recently?

  • by johnprgr,

    johnprgr johnprgr Jan 19, 2014 12:58 PM in response to Supreem
    Level 1 (0 points)
    Jan 19, 2014 12:58 PM in response to Supreem

    Got it the around the first week of December.

  • by FrFromMac,

    FrFromMac FrFromMac Jan 21, 2014 10:34 AM in response to jstefanop
    Level 1 (0 points)
    Jan 21, 2014 10:34 AM in response to jstefanop

    Hi all,

     

    same goes here, but it only happen when I've my external monitors connected, It will not wake from sleep (forcing me to hard reboot) or spontaneously reboot itself (it will wake up regurarly with no monitors attached).

     

    Preventing it from going to sleep obviously "solve" the problem (playing mp3s...streaming from the web...)

     

    here's my setup:

    MacBookPro Retina (OS X 10.9.1 - late 2013)

    Wacom Cintiq 13HD (linked directly to MacBookPro trough HDMI and USB) (Wacom Driver 6.3.7-3)

    Dell 27"inch (U2713HM) (linked directly to MacBookPro trough DisplayPort)

     

    Hope this will be addressed very soon.

     

    thanks everybody for sharing.

  • by roninXpl,

    roninXpl roninXpl Jan 21, 2014 10:41 AM in response to FrFromMac
    Level 1 (0 points)
    Jan 21, 2014 10:41 AM in response to FrFromMac

    @FrFromMac I've got the same MacBookPro Retina (OS X 10.9.1 - late 2013) and Dell 27" U2713HM but my issue is that MacBook wakes up from sleep a few times a minute when Dell is connected via DP. I also encountered random crashes and general instability however the insomnia is my main problem

     

    How does it work for you when you put your MBPR to sleep with Dell connected? Does it also wakes up a few times a minute? I leave it for a few minutes and then check output of the following command:

     

          pmset -g log | grep "Sleep  " | less

     

    It shows something like this:

     

        

    29.11.2013, 15:47:00 CET Sleep                  Dark Wake Thermal Emergency: Using AC (Charge:100%)                             17 secs

    29.11.2013, 15:47:20 CET Sleep                  Dark Wake Thermal Emergency: Using AC (Charge:100%)                             23 secs

    29.11.2013, 15:47:51 CET Sleep                  Dark Wake Thermal Emergency: Using AC (Charge:100%)                             21 secs

    29.11.2013, 15:48:16 CET Sleep                  Dark Wake Thermal Emergency: Using AC (Charge:100%)                             25 secs

    29.11.2013, 15:48:45 CET Sleep                  Dark Wake Thermal Emergency: Using AC (Charge:100%)                             24 secs

    29.11.2013, 15:49:13 CET Sleep                  Dark Wake Thermal Emergency: Using AC (Charge:100%)                             23 secs

    29.11.2013, 15:49:43 CET Sleep                  Dark Wake Thermal Emergency: Using AC (Charge:100%)                             21 secs

    29.11.2013, 15:50:08 CET Sleep                  Dark Wake Thermal Emergency: Using AC (Charge:100%)                             25 secs

    29.11.2013, 15:50:37 CET Sleep                  Dark Wake Thermal Emergency: Using AC (Charge:100%)                             25 secs

    29.11.2013, 15:51:06 CET Sleep                  Dark Wake Thermal Emergency: Using AC (Charge:100%)                             22 secs

  • by FrFromMac,

    FrFromMac FrFromMac Jan 21, 2014 11:09 AM in response to roninXpl
    Level 1 (0 points)
    Jan 21, 2014 11:09 AM in response to roninXpl

    Hello roninXpl

     

    when it's just connected to the Dell (right now I'm trying with battery power) it goes regurarly to sleep and it wake up as expected, but every few seconds a message appear on screen, it says "Entering Power Save Mode"

     

    Hope it helps, and hope this will be solved soon.

  • by IH8rust,

    IH8rust IH8rust Jan 21, 2014 1:42 PM in response to FrFromMac
    Level 1 (0 points)
    Jan 21, 2014 1:42 PM in response to FrFromMac

    Second time on this tread

    mine is late 2013 1TB ssd retina

    problem is there that anything or everything is plunged in make no difference

  • by mammonist,

    mammonist mammonist Jan 24, 2014 6:13 AM in response to IH8rust
    Level 1 (20 points)
    Desktops
    Jan 24, 2014 6:13 AM in response to IH8rust

    fwiw, I have the same problem. Macbook Pro 15" with Retina, works great except lately in the morning when I connect to an external Hannspree monitor via HDMI to start my day's work. Then it refuses to wake up. I open the laptop and that screen is blank too, despite pressing keys. So I have to shut down and restart. Very frustrating!

     

    PS--I bought this in late December and I'm running latest Mavericks 10.9.1.

  • by roninXpl,

    roninXpl roninXpl Jan 24, 2014 6:16 AM in response to mammonist
    Level 1 (0 points)
    Jan 24, 2014 6:16 AM in response to mammonist

    I've had this issue with previous MBP as well. I learnt long time ago to first open a MacBook, log in and then connect external displays; then disconnect them before I close MacBook. Frustrating whenever I forget the lessons…

  • by wessyk87,

    wessyk87 wessyk87 Apr 9, 2014 5:36 PM in response to jstefanop
    Level 1 (0 points)
    Apr 9, 2014 5:36 PM in response to jstefanop

    I have a new 13" Retina MBP I got about a month ago (March 2014). This issue has been driving me insane! If I have an external monitor plugged into HDMI, when I try to wake the computer I get a black screen. Sometimes if I unplug the HDMI cable, hit the power button on the MBP, it takes a minute but it comes on. Then I reconnect the HDMI cable and all is well.

     

     

     

    Im not sure if its connected, but when it wakes from sleep (anytime) the screen kind of scrambles for a second and then is good.

     

     

     

    Please Apple, I bragged so much about getting a MBP, this is amateur stuff...fix it.

  • by Beigasaurus Rex,

    Beigasaurus Rex Beigasaurus Rex Jun 29, 2014 11:23 AM in response to wessyk87
    Level 2 (185 points)
    Jun 29, 2014 11:23 AM in response to wessyk87

    Wow.

     

    11 pages over a space of 4 years, (and this isn't the only thread on this issue).  Guess I'll chime in here.

     

    I was an Apple customer throughout the 1990's, and early 2000's. I left the platform in disgust around 2005, after repeated issues with MacBooks, and frayed video inverter cables (the ones that route through the hinge, fray, and give you a flickering/dim screen).  I was also still pretty ****** that Apple abandoned my (still fully functional) dual G5. (now running ubuntu ppc).

     

    I returned to Apple when my employer had to replace my broken dell desktop.  I have to say that the rMBP is a pretty awesome piece of hardware, overall.  But this wake-from-sleep issue really makes it a pain in the *** to use.  As a developer, when your machine crashes, and you have to log back in and restore the state of all your toolchain apps, it can be a big problem. This was the whole reason I switched from a desktop to a laptop. This is basic functionality for a mobile computing device, and for an expensive high-end one like Apple's rMBP, this behavior is absurd.

     

    Brand new rMBP, as of June 2014.  Running 10.9.3.  I can't be sure if I had this problem out of the box, or if it appeared after some use. I think it may have been a problem right out of the box, but I probably didn't notice it until after a week or so, and I had everything all installed and set up.

     

    For my system, this problem ONLY happens when I put the machine to sleep for a long period of time.  > an hour or a couple of hours. (I don't know the exact threshold).

     

    It doesn't matter if I have it on AC power or not.

    It doesn't matter if I have any peripherals plugged in, or if I'm within range of my bluetooth keyboard and mouse, or not.

     

    When it's a "short" sleep, it wakes. Every time.  No problem.  When it's a LONG sleep, this problem happens. EVERY TIME.

    (I've looked at the system logs, and I see some kind of activity when it wakes back up and does some stuff, and goes back to sleep.  I have no idea if this has anything to do with the problem, for example: Yesterday, I put it to sleep at 11:43 am.  At 3:42 am (three hours later) - it wakes up, and logs about 2 pages of stuff. In fact, it starts with this: AppleCamIn::systemWakeCall - messageType = 0xE0000340.  Not sure I'm comfortable with AppleCam waking up when I have the lid closed and I expect the machine to sleep.  It seems to check around, and wake up all the hardware, then it goes back down to /var/vm/sleepimage, and does some kind of cleanup operation. The last messages are about 45 seconds after this "wakeup", and:

    6/28/14 3:43:29.000 PM kernel[0]: Opened file /var/vm/sleepimage, size 1073741824, partition base 0x0, maxio 2000000 ssd 1

    6/28/14 3:43:29.000 PM kernel[0]: hibernate image major 1, minor 0, blocksize 4096, pollers 5

    6/28/14 3:43:29.000 PM kernel[0]: AppleThunderboltHAL::earlyWake - complete - took 0 milliseconds

     

    The next message after that is when I have opened the machine, saw the black screen, clicked and pressed keys, and then, resorted to holding down the power key for 5 seconds (which resets it, and lets me boot):

    6/28/14 7:30:32.000 PM bootlog[0]: BOOT_TIME 1404009032 0

     

    The "Diagnostics and User Messages" log had an entry like this:

    6/28/14 7:30:34.159 PM powerd[16]: com.apple.message.domain: com.apple.sleep.failure

    com.apple.message.signature: Platform Failure

    com.apple.message.summarize: YES

    Sender_Mach_UUID: CFD6D97F-59E1-351E-B9C8-62F01E394C59

     

    So that was 3:45 later. . .  total sleep was 6:45.

     

     

    I did try the CUDA install, and that had no affect on the problem.

     

    pmset -g says my standbydelay is 10800 (3 hours), and my autopoweroffdelay is 14400 (4 hours).

     

    I think that the "crash" happens sometime in that period between this 1-minute standbydelay, and before the autopoweroffdelay because NOTHING was logged during the time that the autopoweroffdelay was supposed to happen.  I look at that last log entry for AppleThunderboltHAL::earlyWake - complete, and I tend to think that standbydelay was a successful operation.  Maybe "sleepimage" got corrupt, or maybe some bit of firmware that's supposed to do something at "autopoweroffdelay" has a brain-**** and dies.  Who knows?

     

    Here's a snippet from my powermanagement log for that period:

     

    Jun 28 11:19:36 <mydomainname> powerd[17] <Notice>: Clamshell Sleep: Using AC (Charge:100%)

    Jun 28 11:19:40 <mydomainname> powerd[17] <Notice>: PMConnection: Response from com.apple.apsd is slow (powercaps:0x0)

    Jun 28 11:19:40 <mydomainname> powerd[17] <Notice>: Clients requested wake events: None

    Jun 28 11:32:12 <mydomainname> powerd[17] <Notice>: Wake [CDNVA] due to EC.LidOpen/Lid Open: Using AC (Charge:100%)

    Jun 28 11:32:12 <mydomainname> powerd[17] <Notice>: Kernel: Response from SymDaemon timed out (powercaps:0x9)

    Jun 28 11:32:12<mydomainname> powerd[17] <Notice>: Kernel: Response from powerd is slow (powercaps:0x0)

    Jun 28 11:32:42 <mydomainname>powerd[17] <Notice>: PID 214(apsd) Released InteractivePushServiceTask "com.apple.apsd-connectinguser-push.apple.com" 00:00:30  id:0xc00000222 [System: DeclUser BGTask kDisp]

    Jun 28 11:32:42 <mydomainname> powerd[17] <Notice>: PID 90(backupd-helper) Released BackgroundTask "backupd-helper" 00:00:30  id:0xc0000021f [System: DeclUser BGTask kDisp]

    Jun 28 11:42:39 <mydomainname> powerd[17] <Notice>: PID 17(powerd) Created InternalPreventSleep "com.apple.powermanagement.darkwakelinger" 00:00:00  id:0xe00000258 [System: DeclUser SRPrevSleep kCPU kDisp]

    Jun 28 11:42:54 <mydomainname> powerd[17] <Notice>: PID 17(powerd) TimedOut InternalPreventSleep "com.apple.powermanagement.darkwakelinger" 00:00:14  id:0xe00000258 [System: DeclUser SRPrevSleep kCPU kDisp]

    Jun 28 11:42:54 <mydomainname> powerd[17] <Notice>: PID 17(powerd) Released InternalPreventSleep "com.apple.powermanagement.darkwakelinger" 00:00:15  id:0xe00000258 [System: DeclUser SRPrevSleep kCPU kDisp]

    Jun 28 11:43:09 <mydomainname> powerd[17] <Notice>: Clamshell Sleep: Using AC (Charge:100%)

    Jun 28 11:43:13 <mydomainname> powerd[17] <Notice>: PMConnection: Response from com.apple.apsd is slow (powercaps:0x0)

    Jun 28 11:43:13 <mydomainname> powerd[17] <Notice>: Clients requested wake events: None

    Jun 28 15:42:42 <mydomainname> powerd[17] <Notice>: DarkWake [CDN] due to EC.SleepTimer/SleepTimer: Using AC (Charge:100%)

    Jun 28 15:42:42 <mydomainname> powerd[17] <Notice>: Kernel: Response from SymDaemon timed out (powercaps:0x9)

    Jun 28 15:42:42 <mydomainname> powerd[17] <Notice>: Kernel: Response from powerd is slow (powercaps:0x0)

    Jun 28 15:42:42 <mydomainname> powerd[17] <Notice>: PID 17(powerd) Created InternalPreventSleep "com.apple.powermanagement.acwakelinger" 00:00:00  id:0xe0000025f [System: DeclUser SRPrevSleep kCPU kDisp]

    Jun 28 15:43:27 <mydomainname> powerd[17] <Notice>: PID 17(powerd) TimedOut InternalPreventSleep "com.apple.powermanagement.acwakelinger" 00:00:45  id:0xe0000025f [System: DeclUser SRPrevSleep kCPU kDisp]

    Jun 28 15:43:27 <mydomainname> powerd[17] <Notice>: PID 17(powerd) Released InternalPreventSleep "com.apple.powermanagement.acwakelinger" 00:00:45  id:0xe0000025f [System: DeclUser SRPrevSleep kCPU kDisp]

    Jun 28 15:43:27 <mydomainname> powerd[17] <Notice>: Maintenance Sleep: Using AC (Charge:100%)

    Jun 28 15:43:27 <mydomainname> powerd[17] <Notice>: PMConnection: Response from com.apple.apsd is slow (powercaps:0x0)

    Jun 28 15:43:27 <mydomainname> powerd[17] <Notice>: Clients requested wake events: None

    Jun 28 19:30:34 localhost powerd[16] <Notice>: powerd process is started

    Jun 28 19:30:34 localhost powerd[16] <Notice>: Summary- [System: No Assertions] Using AC

    Jun 28 19:30:34 <mydomainname> powerd[16] <Notice>:  Sleep (Failure code:0x1F006C00): Using AC (Charge:99%)

     

    I don't know if any of these messages are "benign" - they certainly SOUND abnormal. Especially that last Sleep (Failure code:0x1F006C00). I don't suppose that's anywhere in Apple's documentation?

     

    I guess I'm going to just try these pmset commands and see if they do anything.

  • by arkling,

    arkling arkling Sep 16, 2014 7:44 PM in response to jstefanop
    Level 1 (25 points)
    Sep 16, 2014 7:44 PM in response to jstefanop

    I'm having wake from sleep issues where my display does not wake up sometimes (seems to be getting more frequent)

    The machine clearly wakes up as the backlit keyboard lights up, I can touch keys and here systems sounds through the speakers and I can even SSH into the machine from my phone or another computer.

     

    When I force reboot, the display first comes up like it is set for a smaller (and box shaped) resolution [maybe like 1024/768]  then after a few seconds it switches back to a normal higher (and wide screen) resolution.

     

    Does anyone out there have some help or advice? system specs below.

     

    I'm not using an external display when it happens.

     

    Screen Shot 2014-09-16 at 8.35.18 PM.png

  • by m0thr4,

    m0thr4 m0thr4 Dec 14, 2014 7:21 AM in response to arkling
    Level 1 (130 points)
    Apple Watch
    Dec 14, 2014 7:21 AM in response to arkling

    arkling wrote:

     

    I'm having wake from sleep issues where my display does not wake up sometimes (seems to be getting more frequent)

    The machine clearly wakes up as the backlit keyboard lights up, I can touch keys and here systems sounds through the speakers and I can even SSH into the machine from my phone or another computer.

     

    When I force reboot, the display first comes up like it is set for a smaller (and box shaped) resolution [maybe like 1024/768]  then after a few seconds it switches back to a normal higher (and wide screen) resolution.

     

    Does anyone out there have some help or advice? system specs below.

     

    I'm not using an external display when it happens.

     

    Exactly the same problem for me... I noticed that the desktop background comes in in the wrong resolution for a couple of seconds.  Have not got to the bottom of this though.

  • by arkling,

    arkling arkling Dec 14, 2014 7:54 AM in response to arkling
    Level 1 (25 points)
    Dec 14, 2014 7:54 AM in response to arkling

    I should make note that I have upgraded to OS X Yosemite (10.10.1) and that the problem still exists

     

    Screen.AM.png

first Previous Page 11 of 11