OS X Mountain Lion Up-To-Date Claim Denial

Question

OS X Mountain Lion Up-To-Date Claim Denial

I have purchased My Mac Pro from A Reseller in India on 29th June 2012. I Filled the form for Up-To-Date Program for redemption code. But i got a Mail denying my Claim. The mail only says "Reciept Does not show purchase of a Qualifying Product".

The Proof of purchase uploaded was genuine. And now I am not able to re apply for code as it says, Serial Number already claimed.

Can anyone help me in this or can tell me what should i do next? I feel frustrated by this. My emails to Apple Support are also Not Replied. Customer Care is Closed from yesterday.

MacBook Pro, OS X Mountain Lion

Posted on Jul 28, 2012 10:22 PM

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Answer 1

Kappy

Level 10

361,741 points

Jul 28, 2012 10:24 PM in response to Shivaji Dubey

These are user forums. You are not speaking to Apple here. We cannot help with your issue.

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Answer 2

Jul 28, 2012 11:58 PM in response to Kappy

I know this is user Forum and thats why asked for any help from user who faced such issues. Or Any one who can give me any directions on how to go for such issues..

PS : Don't use word 'We' for urself. 'We' represent the community. Say 'I' cannot help you with your problem. NOM

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Answer 3

Kappy

Level 10

361,741 points

Jul 29, 2012 1:53 PM in response to Shivaji Dubey

I am telling you that we cannot assist you. Take that as you wish.

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Answer 4

hpr3

Level 5

5,748 points

Jul 29, 2012 1:55 PM in response to Shivaji Dubey

You will have to call Customer Support when they re-open.

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Answer 5

Jul 29, 2012 2:01 PM in response to Shivaji Dubey

Shivaji,

First off you should search the forums for posts like yours. I have seen a number of posts like your on the forums. You should find your answer without the need to duplicate past posts.

Your only option in this case is for you to be patient and wait until tomorrow. Either call your reseller and demand action or call Apple.

Good luck

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Answer 6

Jul 30, 2012 6:30 AM in response to Ivan Clarke1

@Ivan i do have searched for post like these but couldn't find any. Please help me by telling me the links of those post.

@Kappy Thanx dude for telling me that you cannot help. BTW i wud have known that even if u didn't reply to my Question. That wud have been better i guess.

@hp3 Only your post was bit helpful as after seeing the word 're-open' and searching for timings of Customer Support i came to know it Remains closed on Saturdays. Thanx Buddy.

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Answer 7

Jul 30, 2012 6:33 AM in response to Shivaji Dubey

Okay it is Monday now. you should be able to get through to Applecare or even the place you purchased your mac.

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Answer 8

Jul 30, 2012 6:40 AM in response to Ivan Clarke1

Yup Already did that... Reseller says he will contact the concern person and will let me know.

Apple care ask me to drop a mail to support team of Itunes.. 😕.. mailed them too...

its so frustrating.. going thru all this process.. All i wanted was the best OS... I should've pruchased my mc with new OS only... My reseller told me it won't b a problem as I'll get it for free...😢

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Answer 9

Jul 30, 2012 6:48 AM in response to Shivaji Dubey

Your reseller was telling the truth. it has just been messed up somewhat... about 1.3 million people qualify for the free ML upgrade... that is a lot of work isnt it!?

to be honest there is very little change between lion and ML - Apple boast over 200 new features... mmmm!

I am also seeing lots of people having ealry issues with ML so my advice would be to just sit back and relax.

if your reseller does not sort things out you could always start talking about your consumer rights and the miss selling of goocts act and threaten to return the machine....

that may spurr them in to action.

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Answer 10

Jul 30, 2012 6:49 AM in response to Shivaji Dubey

there is an uptodatesupport@apple.com email address have you iused this?

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