3 Replies Latest reply: Jul 29, 2012 8:13 AM by léonie
La Luz de La Luna Level 1 Level 1 (0 points)

Hi all,


I got my Macbook pro for a few months now. It just happened that my Mac came in with all the softwares preinstalled on it. Everything was great until I received the notification that upgrades for iMovie, iPhoto, and GarageBand were available. In order to install these upgrades, I have to log in with the id of whoever purchased the softwares (which is impossible). Now, when I went straight to the apple website and tried to download these upgrades directly, the mac told me that these upgrades cannot be installed if it's not from the app store. I changed in installation preference from System preferences so that softwares from other places other than the appstore can be installed on the Mac but that didn't work either. Now that I got Mountain Lion on my Mac, I think it is crucial that I installed these upgrades. If anyone knows how to bypass these crazy prerequisites, please let me know.


Thank you so much.

MacBook Pro (13-inch Early 2011), OS X Mountain Lion
  • léonie Level 10 Level 10 (82,055 points)

    Hello, La Luz de La Luna,


    To upgrade your preinstalled iLife applications you have to accept them as purchased with your AppleID.


    Launch the App Store and sign into your account. Then go to the "Purchased" tab. Here the iLife applications should be waiting for you to be accepted. Click the "Accept" button. This will register them to your current account. Now you should be ablet to upgrade them using the App Store.


    See: http://support.apple.com/kb/HT4718

    1. Double-click the App Store icon in the dock.
    2. Enter your Apple ID and password.
    3. Click Purchases.
    4. If you haven't previously accepted your bundled iLife applications within the Mac App Store, you should see your iLife applications appear in the Accept portion of the screen. Click Accept.
    5. You may be asked for your Apple ID and password once again. Your iLife applications now move to the Purchased section. These applications are part of the software that came with your Lion based computer. Your account will not be charged for them. Click Install to complete installation of your applications.




  • La Luz de La Luna Level 1 Level 1 (0 points)

    Perhaps you didn't understand my question. The Mac was second handed and I was not the person who purchased the softwares. Now, as I tried to upgrade them, I couldn't because I don't have the apple ID (unique) of the previous owner, who purchased the softwares. As I tried to uninstall all the softwares and buy it anew from the app store, I couldn't do that either. Somehow, the app store recognized my Mac and thought that I had the softwares on it. I was prevented from doing anything further since the second step about entering Apple ID and password (you know what I mean right?). Thank you so much for the great effort to restate and respell things that everyone knows. It does take great patience of someone to do that.

  • léonie Level 10 Level 10 (82,055 points)

    I got my Macbook pro for a few months now.

    Sorry, from your first post it did not follow for me that your mac is second hand. That changes it considerably.

    The previous owner will have to contact Apple and to unregister the iLife Applications and to transfer the ownership to you. Right now you are using pirated software, for the previous owner was supposed to sell the mac with the system wiped clean.

    Otherwise your only option is to delete the iLife Applications, sign into the App Store with your account and to buy them to your name. Then you will be able to update them, as you are now the owner.