tim_ksa
Level 1 (1 points)

Q: MacBook Pro (Mid 2010) crashes continuously

My MacBook crashes continuously for about a month now (started while using OS X Lion). My thought was to wait for Mountain Lion, make a clean install (formatting HDD) and then this should be resolved. Well, it didn't work. Still crashing while using more than 3-4 apps at the same time. All updates installed.

 

I really hope that someone is able to help me here. I already tried to run the Apple Hardware Test, but it's not available on my machine...

 

My guess it's that this might be a hardware problem, as it happened with Lion before.

 

This is the error report from the last crash (20 minutes ago):

 

Interval Since Last Panic Report:  106751 sec

Panics Since Last Report:          7

Anonymous UUID:                    6A45F5E6-D4D3-4968-A933-5F141041D77F

 

 

Sun Jul 29 11:04:45 2012

panic(cpu 0 caller 0xffffff7f96561c85): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff8129b40000 0x0a5480a2, D0, P2/4

Backtrace (CPU 0), Frame : Return Address

0xffffff8106be37e0 : 0xffffff8015e1d5f6

0xffffff8106be3850 : 0xffffff7f96561c85

0xffffff8106be38e0 : 0xffffff7f9665b5b7

0xffffff8106be3940 : 0xffffff7f9665b62b

0xffffff8106be39b0 : 0xffffff7f96970883

0xffffff8106be3af0 : 0xffffff7f9668175d

0xffffff8106be3b20 : 0xffffff7f9656b9e6

0xffffff8106be3bd0 : 0xffffff7f965670b8

0xffffff8106be3dc0 : 0xffffff7f96568ac6

0xffffff8106be3ea0 : 0xffffff7f964fc324

0xffffff8106be3ef0 : 0xffffff7f97ffa71f

0xffffff8106be3f40 : 0xffffff7f97ff98e7

0xffffff8106be3f60 : 0xffffff8015e3dcae

0xffffff8106be3fb0 : 0xffffff8015eb2677

      Kernel Extensions in backtrace:

         com.apple.NVDAResman(8.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7f964fa 000->0xffffff7f967fcfff

            dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f9646f000

            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[E37F420A-B5CD-38ED-9441-5247583B6ACE]@0xff ffff7f964e6000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[5D671681-D21B-3CCA-9810-B15E648C1B27]@0 xffffff7f964a3000

         com.apple.nvidia.nv50hal(8.0)[9CD95A4A-FD94-349E-A4B6-FC3B74E197F5]@0xffffff7f9 680a000->0xffffff7f96b2cfff

            dependency: com.apple.NVDAResman(8.0.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7f964 fa000

            dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f9646f000

         com.apple.driver.AGPM(100.12.69)[FBC949AC-F94D-39CD-96A0-C6F121EA7546]@0xffffff 7f97ff8000->0xffffff7f98007fff

            dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f9646f000

            dependency: com.apple.driver.IOPlatformPluginFamily(5.2.0d16)[41B414E9-EC1E-3724-A158-14FD4 8712B0C]@0xffffff7f96f9f000

            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[E37F420A-B5CD-38ED-9441-5247583B6ACE]@0xff ffff7f964e6000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[5D671681-D21B-3CCA-9810-B15E648C1B27]@0 xffffff7f964a3000

 

 

BSD process name corresponding to current thread: kernel_task

 

 

Mac OS version:

12A269

 

 

Kernel version:

Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64

Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24

Kernel slide:     0x0000000015c00000

Kernel text base: 0xffffff8015e00000

System model name: MacBookPro6,2 (Mac-F22586C8)

 

 

System uptime in nanoseconds: 4445021361477

last loaded kext at 17879966952: com.apple.driver.AudioAUUC          1.60 (addr 0xffffff7f97807000, size 32768)

last unloaded kext at 227031850441: com.apple.driver.AppleUSBUHCI          5.1.5 (addr 0xffffff7f96ddc000, size 65536)

loaded kexts:

com.apple.driver.AudioAUUC          1.60

com.apple.driver.AppleHWSensor          1.9.5d0

com.apple.iokit.IOBluetoothSerialManager          4.0.9f8

com.apple.driver.AGPM          100.12.69

com.apple.driver.AppleMikeyHIDDriver          122

com.apple.driver.AppleHDA          2.3.0f2

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f8

com.apple.driver.AppleUpstreamUserClient          3.5.10

com.apple.driver.AppleMikeyDriver          2.3.0f2

com.apple.GeForce          8.0.0

com.apple.driver.AppleSMCPDRC          1.0.0

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AppleSMCLMU          2.0.2d0

com.apple.driver.AppleLPC          1.6.0

com.apple.driver.ApplePolicyControl          3.2.6

com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

com.apple.filesystems.autofs          3.0

com.apple.driver.AppleMuxControl          3.2.6

com.apple.driver.AppleMCCSControl          1.0.33

com.apple.driver.AppleIntelHDGraphics          8.0.0

com.apple.driver.AppleIntelHDGraphicsFB          8.0.0

com.apple.driver.SMCMotionSensor          3.0.2d6

com.apple.driver.AppleUSBTCButtons          235.4

com.apple.driver.AppleUSBCardReader          3.1.0

com.apple.driver.AppleUSBTCKeyboard          235.4

com.apple.driver.AppleIRController          320.15

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          34

com.apple.iokit.SCSITaskUserClient          3.5.1

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCIBlockStorage          2.2.0

com.apple.driver.AirPort.Brcm4331          600.15.20

com.apple.driver.AppleUSBHub          5.1.6

com.apple.driver.AppleFWOHCI          4.9.5

com.apple.driver.AppleAHCIPort          2.4.0

com.apple.iokit.AppleBCM5701Ethernet          3.2.5b3

com.apple.driver.AppleUSBEHCI          5.1.5

com.apple.driver.AppleEFINVRAM          1.6.1

com.apple.driver.AppleSmartBatteryManager          161.0.0

com.apple.driver.AppleACPIButtons          1.6

com.apple.driver.AppleRTC          1.5

com.apple.driver.AppleHPET          1.7

com.apple.driver.AppleSMBIOS          1.9

com.apple.driver.AppleACPIEC          1.6

com.apple.driver.AppleAPIC          1.6

com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

com.apple.nke.applicationfirewall          4.0.39

com.apple.security.quarantine          2

com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

com.apple.iokit.IOSerialFamily          10.0.6

com.apple.driver.DspFuncLib          2.3.0f2

com.apple.iokit.IOAudioFamily          1.8.9fc9

com.apple.kext.OSvKernDSPLib          1.6

com.apple.iokit.IOSurface          86.0.2

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f8

com.apple.iokit.IOBluetoothFamily          4.0.9f8

com.apple.iokit.IOFireWireIP          2.2.5

com.apple.driver.AppleHDAController          2.3.0f2

com.apple.iokit.IOHDAFamily          2.3.0f2

com.apple.driver.AppleSMBusPCI          1.0.10d0

com.apple.nvidia.nv50hal          8.0.0

com.apple.NVDAResman          8.0.0

com.apple.driver.IOPlatformPluginLegacy          1.0.0

com.apple.driver.IOPlatformPluginFamily          5.2.0d16

com.apple.kext.triggers          1.0

com.apple.driver.AppleGraphicsControl          3.2.6

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.driver.AppleSMBusController          1.0.10d0

com.apple.iokit.IONDRVSupport          2.3.4

com.apple.iokit.IOGraphicsFamily          2.3.4

com.apple.driver.AppleSMC          3.1.3d11

com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.1

com.apple.iokit.IOUSBMassStorageClass          3.5.0

com.apple.driver.AppleUSBMultitouch          235.7

com.apple.iokit.IOUSBHIDDriver          5.0.0

com.apple.driver.AppleUSBMergeNub          5.1.5

com.apple.driver.AppleUSBComposite          5.0.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1

com.apple.iokit.IOBDStorageFamily          1.7

com.apple.iokit.IODVDStorageFamily          1.7.1

com.apple.iokit.IOCDStorageFamily          1.7.1

com.apple.iokit.IOAHCISerialATAPI          2.5.0

com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1

com.apple.iokit.IO80211Family          500.15

com.apple.iokit.IOFireWireFamily          4.5.5

com.apple.iokit.IOAHCIFamily          2.2.0

com.apple.iokit.IOUSBUserClient          5.0.0

com.apple.iokit.IOEthernetAVBController          1.0.2b1

com.apple.iokit.IONetworkingFamily          3.0

com.apple.iokit.IOUSBFamily          5.1.6

com.apple.driver.AppleEFIRuntime          1.6.1

com.apple.iokit.IOHIDFamily          1.8.0

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          220

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.DiskImages          344

com.apple.iokit.IOStorageFamily          1.8

com.apple.driver.AppleKeyStore          28.18

com.apple.driver.AppleACPIPlatform          1.6

com.apple.iokit.IOPCIFamily          2.7

com.apple.iokit.IOACPIFamily          1.4

com.apple.kec.corecrypto          1.0

Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54333531533641465238432D47372020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54333531533641465238432D47372020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.20)

Bluetooth: Version 4.0.9f8 10405, 2 service, 11 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: ST9500420ASG, 500.11 GB

Serial ATA Device: HL-DT-ST DVDRW  GS23N

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 5

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 7

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0237, 0xfa120000 / 4

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 3

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3

MacBook Pro, OS X Mountain Lion

Posted on Jul 29, 2012 1:26 AM

Close
tim_ksa

Q: MacBook Pro (Mid 2010) crashes continuously

  • All replies
  • Helpful answers

first Previous Page 4 of 7 last Next

  • by Saxifraga,

    Saxifraga Saxifraga Nov 11, 2013 3:25 PM in response to tim_ksa
    Level 1 (5 points)
    Nov 11, 2013 3:25 PM in response to tim_ksa

    I also had sporadic kernel panics under 10.6.8 caused by the NVIDIA GeForce GT 330M.

    Updating to OSX 10.9 did not bring any improvments.

    I went to to the Apple Flagship Store here in Berlin. Some tests did not work but hung up without error msg. The genius could not say why. The critical TS4088 passed multiple times. So no free MB replacment  possible.

    I have no idea why this happens to my mid 2010 MacBook Pro 15".

     

    I really don´t understand why the gfx card works for hours with steam games with heavy gfx load but crashes very often with iPhoto and sometimes Safari operations!? iPhoto always switches to GT 330M even if gfxcardstatus tries to stop it doing so.

    Maybe the video RAM is faulty? I sometimes get effects like this:Screen Shot 2013-10-30 at 08.29.53.png

    It does not happen very often. Should I change the MB for approx. 450,- €?

    Any help or hints are very much appreciated!

  • by Armageddonx7,

    Armageddonx7 Armageddonx7 Nov 29, 2013 3:42 AM in response to Saxifraga
    Level 1 (0 points)
    Nov 29, 2013 3:42 AM in response to Saxifraga

    Does this thread aply to the 17" because I'm experiencing some of the same issiues.

    And even worse, after 3,5years it destroyed the apple 500GB hdd. Noise, scratchy and tikking, the drive dissapears.

    So I bought, without thinking or searching google, a Hitachi Travelstar 5K1500 the biggest 2,5" 9,5mm I could find. Works like a charm. New OS from dvd, all updates, updated for free to Mavericks again all updates.

    ..... it lasted a couple of days. A 100,- euro hdd gone bad.

    http://www.youtube.com/watch?v=O8SEeA-7Jz4&list=UUpBrGlE5rwcz7RTUvT4a5MA

     

    Same noise, same problem.

    The first screen distortion happend within a year. Never thougt that it would be a hardware thing but driver thing and waited for updates. Al lot of updates came, I never paid for updates so OS stopped at 10.6.8

    Mean while I trried a lot of things, with 500GB on sata>usb cable on winXP and 1,5TB still mounted in 17"MBP 6,1.

    Gparted did start with MBP 500GB, also the 500GB sata cable win7 combo booted Gparted, first partition broken and !-mark.

    Gparted didn't start with MBP 1,5TB, error something with "no screen"?!

    Trail Stellar Phoenix mac recovery on windows, mentioned first block unmounted or something like that. And freezes so no further info, rapport doesn't safe.

  • by Armageddonx7,

    Armageddonx7 Armageddonx7 Nov 30, 2013 3:01 AM in response to tim_ksa
    Level 1 (0 points)
    Nov 30, 2013 3:01 AM in response to tim_ksa

    [img]http://www.mijnalbum.nl/Foto-4RBE4MNS-D.jpg[/img]

    [img]http://www.mijnalbum.nl/Foto-EJXERAT8-D.jpg[/img]

    [img]http://www.mijnalbum.nl/Foto-47TN46YK-D.jpg[/img]

    [img]http://www.mijnalbum.nl/Foto-LBKSFHX3-D.jpg[/img]

    No screen, maybe gpu disaster?

    [img]http://www.mijnalbum.nl/Foto-VNPITPFG-D.jpg[/img]

    Noode size? B- Tree?

    [img]http://www.mijnalbum.nl/Foto-HU8CE8B4-D.jpg[/img]

    Can't format any of the three partitions 500GB each.

    [img]http://www.mijnalbum.nl/Foto-RGFLO8NW-D.jpg[/img]

    Hardware problem, change hdd. The drive is a RMA, hope to hear within 14 days.

    [img]http://www.mijnalbum.nl/Foto-KZELUUE7-D.jpg[/img]

    Strange old os battery normal, in Mavericks attention required.

    More hardware problems perhaps?

    [img]http://www.mijnalbum.nl/Foto-HJ4YVTMD-D.jpg[/img]

    Running os X from a usb 128GB drive, slow but does the (websurfing) job.

    [img]http://www.mijnalbum.nl/Foto-UGWTP3S4-D.jpg[/img]

     

    Any input is appreciated.

    Marco

  • by Armageddonx7,

    Armageddonx7 Armageddonx7 Dec 5, 2013 5:53 AM in response to Armageddonx7
    Level 1 (0 points)
    Dec 5, 2013 5:53 AM in response to Armageddonx7

    Another other hdd fitted, the 3th now a 500GB.

    Time Capsule backups didn't work...

    Now new leopard install, all updates til Mavericks an aain all updates.

    EFI and SMC latest versions.

     

    let's see if this hdd works past the 48hours mark.

     

    Marco.

  • by Armageddonx7,

    Armageddonx7 Armageddonx7 Dec 11, 2013 12:45 PM in response to Armageddonx7
    Level 1 (0 points)
    Dec 11, 2013 12:45 PM in response to Armageddonx7

    I got a new 1,5TB from Hitachi

  • by coffeemartin,

    coffeemartin coffeemartin Feb 26, 2014 6:34 AM in response to tim_ksa
    Level 1 (0 points)
    Feb 26, 2014 6:34 AM in response to tim_ksa

    Hi, thanks for everyone's help,

     

    I got my mbp in may 2010, and now it has the same problem, however, Apple store refuse to fix my laptop says it is over 3 years replacement programme already.

     

    too bad, I don't understand why they have such 3 year limit, cuz as a matter of fact,  I bought the faulty machaine in 2010.

     

    have no idea what to do now.

  • by guncana,

    guncana guncana Feb 26, 2014 8:28 AM in response to coffeemartin
    Level 1 (0 points)
    Feb 26, 2014 8:28 AM in response to coffeemartin

    Hi,

     

    I think I have the same problem with my 15'' mac mid 2010. I have also no idea what to do.

    My crashes (as you see I adopt the crashes) were started newly after over 3 years replacement programme. It does not suit with general Apple usage policy that late Steve Jobs (RIP) wants to do.

  • by 4TeenK,

    4TeenK 4TeenK Mar 6, 2014 7:28 PM in response to coffeemartin
    Level 1 (0 points)
    Mar 6, 2014 7:28 PM in response to coffeemartin

    did they give you a quote on how much it will cost for repair? I'm also bringing mine in next thursday.. seems like it will be pointless considering from your experience

  • by coffeemartin,

    coffeemartin coffeemartin Mar 9, 2014 6:44 AM in response to 4TeenK
    Level 1 (0 points)
    Mar 9, 2014 6:44 AM in response to 4TeenK

    Hey man:

     

    yes they did give me a quote how much it will cost for repair the logic board, it was ard 700~800 australian dollar, and i was like TTTTTTT--TT. bye..

     

     

    anyway maybe try first to see if they will repair it for you for free, you probably will be the luckiest one lol

  • by Rezam88,

    Rezam88 Rezam88 Nov 12, 2014 9:22 AM in response to tim_ksa
    Level 1 (0 points)
    Nov 12, 2014 9:22 AM in response to tim_ksa

    I am with a Mid 2010 Macbook Pro

     

    2.66 i7

    4gb ram

    Nvidia Geforce gt 330m&Intel HD Graphics

     

    its been above 4 years my mb was working fine untill i decided to do a clean install of Mountain Lion and started facing this Crash Issues,

    within this week i tryed to reinstall snow leopard and lion and tryed to overcome this crash issue but noting worked(couldnt reinstall snow bcaz it wouldnt boot for me)

    Havent taken it to a showroom or repair centre since i already figured that this issue is due to the nvidia graphic card that came with this mb(but planing to once i save enuf money for a new repair)

     

    for now i am on 10.7.2(lion) and my fix to this issue is gfxCardStatus 2.2.1

     

    how to ;-

    1 - install it

    2 - switch energy saver in system prefs to battery saver and select Intergrated Mode in gfcardstatus from the menu bar

     

    Note ;-

    once you restart mb and try selecting Intergrated mode your screen with have white lines and garbled screen issue


    so bfore restart i quit gfx and uninstall it(move it to trash)

     

    after restart the gfx menu dosent come up on bar so i reinstall it from a extrnal usb or drive or redownload it from internet and install it back nrepeat set 2 from how to notes.


    Hope this works for some one out there.


  • by Boagie99,

    Boagie99 Boagie99 Dec 12, 2014 10:56 AM in response to tim_ksa
    Level 1 (0 points)
    Dec 12, 2014 10:56 AM in response to tim_ksa

    I have been fighting this for about a year now.  I took mine into the Genius bar back in early 2014 and they told me nothing was wrong with my machine and there was nothing they could do.  I and a huge Apple fan, but disappointed that they would not help me and now they have posted that they will not even look as of 12/1/2014.  sad

  • by skistar123,

    skistar123 skistar123 Dec 26, 2014 5:46 AM in response to tim_ksa
    Level 1 (0 points)
    Dec 26, 2014 5:46 AM in response to tim_ksa

    I'm also having this problem and unfortunately it only started in the summer, meaning my laptop is no longer eligible for the free fix.

     

    My laptop's got some other problems too and I've just invested in an iMac. My question is, if I wipe my hard drive and do a clean install of Snow Leopard, will this help? 'Cause I'd really like to keep my laptop for as long as possible for its portableness. I won't care about having the latest versions of everything, I'll mainly just be using it for word processing and the internet, with the iMac as my main computer whilst at home.

  • by bet124psu,

    bet124psu bet124psu Jan 12, 2015 7:07 AM in response to Rezam88
    Level 1 (0 points)
    Jan 12, 2015 7:07 AM in response to Rezam88

    So my issue at this point is not being able to run a second display.  Going in and disabling automatic switching and then using the GFX card status seems to work find for me when just using my laptop.  Problem is you can not plug in an external monitor when your gfx is set to "integrated only" which for me is Internal HD Graphics and not the Nvidia Geforce 330.  Any ideas?

     

    Now that we are outside the free repair window, what are people paying to have this repaired?

  • by Optimisticallyours,

    Optimisticallyours Optimisticallyours Jan 12, 2015 8:13 AM in response to tim_ksa
    Level 1 (0 points)
    Jan 12, 2015 8:13 AM in response to tim_ksa

    Hi everybody,

     

    I just had the awful privilege to experience those factory defect wonders you were talking about. The problem started after installing Batman Arkham Origins on BootCamp running Windows 7. First, I thought it came from the game or the drivers. I contacted Nvidia to hear what they had to say about this intermittent black screens. After trying few tests, the tech told me that the problem may come from a defective graphic card. He told me about the Apple Quality Program. Of course, the program had ended in 2013…

     

    I went to the Apple Store and asked them to run the tests and sure enough they told me that the graphic card was out and that I needed to change the logic board. I told the tech about the program but, as I anticipated, he told that the program expired. I kept my cool and call 1-800-MY-APPLE right in the store and they basically told me to go f*** myself. I got back home and called Apple once again. This time I got lucky and I had my problem covered for free! (I bought my Macbook Pro in July 2010). So I went back to the Apple Store and had my logic board changed in 24hrs!

     

    The only thing is that the problem got actually way worst! So I came back, they apologized and redid the repair. Now it’s my keyboard backlight that isn't working… I brought it AGAIN to the Apple Store and had the reparation for free.

    I’m currently waiting for the new keyboard to be shipped to them.

     

    The total cost of my repairs should have been 556 + 556 + 290 = CA$1402! I didn’t pay for anything except my subway tickets . So I hardly encourage you guys to call them and politely insist. Be nice and appreciative, and they’ll surely want to help you out.

     

    I’m very happy on how this finally turned out. Apple customer service is excellent if you know how to go the right way about it. 

  • by theodoros74,

    theodoros74 theodoros74 Feb 9, 2015 8:00 AM in response to tim_ksa
    Level 1 (0 points)
    Feb 9, 2015 8:00 AM in response to tim_ksa

    Hello

    I am the owner of a Macbook pro 15'' (mid 2010) bought it early 2011. Crash problems started mid 2014 and took it to Mac service location (this is how they call them here in Greece) late 2014.

    Diagnosis: logic board problem. Solution: replacement of logic board. Cost: 635,29 euros

    I contacted Apple (by phone) to ask them what to do and how to handle it and even though the period of "free of charge" of 3 years was finished they paid for the total amount of the repair.

    Have my mac since 2 weeks now and it works perfect!

    I want to give big thanks to Apple for this. They were not obliged to pay for it but they did it anyway. They told me it was an exception cause i've been a client since many years and own many products of the company. (crosscheck of product serials etc had to be verified during our communication)

     

    Again,

    Thank you Apple

    and thank you Georgia for your time and effort in solving my macbook problem

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