Apple Denied My Upgrade Request For Mountain Lion

That is total horse****!

I am going to see what I can find out, cause I've never had any issues with the mac/apple products I've bought through AAFES.

I'll let you know what I find out.

So I was able to go on shop.aafes.com and find some MBPs and indeed they included the "authorized reseller" logo. I called 1-800-my-apple and was transfered about 5 times trying to determine if AAFES was an authorized reseller.

I was finally transfered to an apple care representative who told me that the "up to date" program doesn't have its own support, but he would be happy to assist me. He was able to verify that AAFES is an authorized reseller and built me a case number that I could forward to you for your use in disputing your claim.

He said to include your claim number, my case number, and email uptodatesupport@apple.com, case number 334608008.

I am going to unhide my personal email address on my profile page, if the host edit this information out click on my username and email the address mentioned. I will help you resolve this issue.

You're welcome I am going to go ahead and make my email private again. Let me know if you need anything else.

After 3 days waiting I received an email saying exactly the same thing - very frustrating seeing as you have to select the AAFES location you bought it from via the drop down reseller list.

I'm guessing I'll have to wait for another 3 days now for a reply.

June 11th was the cut off date, when in June did you purchase yours?

Yes.

http://www.apple.com/osx/uptodate/

I got an email overnight saying they were reviewing my claim and that I should know within 48 hours. I'm not going to let this go - I bought it on July 1st from an authorized reselller that appears on their own list of authorized resellers. It's become a matter of principle now!

So what are you showing as proof of purchase? The receipt from the PX/BX?

Finally got the two emails containing the locked PDF and password this morning. Downloaded and installed Mountain Lion successfully - so hurrah.

I was showing the BX reciept which clearly stated the location, item, cost and date.

I'm not annoyed about how long it has taken, more annoyed that it took me to challenge an obviously incorrect refusal to get something that, according to Apple themselves, I was perfectly intitled to! No explanation to why the original claim was refused by the way.. not that important, but I'd be interested to hear it.

The lesson for anyone else having this issue is to be persistent and not give up!

I am happy to hear that your claim was approved!