T-Mobile E-mail from iCloud

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T-Mobile E-mail from iCloud

I have had a .mac account for 6 years. Never a problem receiving emails to my non-mac mobile device. Yesterday afternoon my T-Mobile G2 phone stopped receiving emails. I can get access the Internet and get email from my Gmail account from the G2 but no longer access my Mac account. If I go to my Apple devices I can access my email from my iCloud account.

I rebooted the G2 several times and spoke with tech support. We deleted the email account and tried to re-install. I continue to get the same error message that “Setup could not finish. Cannot connect to server. (Expected string, none found)”. Anyone else have a problem like this? Any suggestions for a fix?

iCloud-OTHER

Posted on Jul 29, 2012 9:43 AM

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Answer 1

Jul 29, 2012 10:14 AM in response to JohnJT

I have exactly the same problem with an Android phone and Sprint Epic 4G. Exactly the same message, except I stopped getting my emails yesterday morning. Found your post while I was looking for a solution.

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Answer 2

JohnJT Author

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Jul 29, 2012 11:01 AM in response to Deanna Dikeman

Mine may have stopped as early as yesterday AM; however I only noticed it after 4PM. Since this happened to you with a different device on a different network, it would appear it has to do with the iCloud service/server. When I spoke with T-Mobile (+1.25 hours trying to fix) they pointed to the iCloud. When I spoke with Apple they pointed to T-Mobile.

I will go over to T-Mobile late this afternoon and bring my iPad + MackBook Pro and see what we can figure out.

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Answer 3

Jul 29, 2012 11:41 AM in response to JohnJT

Please let me know what you learn. I have done the "power off" for my Epic 4G and removed the battery before restarting as well. My iPod touch and my computer are all getting my mac.com email just fine.

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Answer 4

JohnJT Author

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Jul 29, 2012 11:55 AM in response to Deanna Dikeman

I went through the same process myself; several times. I also tried to set up my wife's phone with her Mac account, no joy there either. I am leaving now for the T-Mobile store. There may be a software fix out there, but I have not found it yet. I will let you know what I find out after I return from T-Mobile.

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Answer 5

JohnJT Author

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Jul 29, 2012 1:42 PM in response to Deanna Dikeman

Hello Deanna. Well success at last. They changed my sim card and everything is working fine. They think with all the heat it got fried. May want to check with your card.

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Answer 6

Jul 29, 2012 2:33 PM in response to JohnJT

Thanks. I don't think Sprint phones have sim cards. I guess I'll go to the Sprint store.

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Answer 7

JohnJT Author

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Jul 29, 2012 3:00 PM in response to Deanna Dikeman

Good luck. Let me know how you make out.

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Answer 8

Jul 29, 2012 5:54 PM in response to Deanna Dikeman

Oddly enough, my email started working this afternoon on the phone. Now I'm getting the "Unable to connect to server" message again.

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Answer 9

JohnJT Author

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Jul 29, 2012 7:30 PM in response to Deanna Dikeman

I just checked mine and I am getting the connection error again. It must be something with iCloud. I have a Tech coming to my office tomorrow to work on my server. I will ask him if he has any ideas. Will keep in touch.

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Answer 10

JohnJT Author

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Jul 30, 2012 6:42 AM in response to Deanna Dikeman

Good morning Deanne. Would you believe this, I checked at 6:15AM EDT and it was working again. Has not gone down in the last 3.5 hours. I think they were doing some maintenance since it was up-and-down but did not tell anyone. Very strange. Is yours working?

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Answer 11

Jul 30, 2012 7:24 AM in response to JohnJT

Yes, it is working right now. 2 hours ago it was Unable to Connect.

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Answer 12

RobF001

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Jul 30, 2012 2:27 PM in response to JohnJT

Any solution other than just waiting and hoping it works?

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Answer 13

JohnJT Author

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Jul 30, 2012 2:41 PM in response to JohnJT

Hello Rob. Mine went down again at about 10:30AM EDT today and has yet to come back up. When I called Apple they said it was nothing on their side so I am at a loss to make any suggestions. Until the number of folks that report the problem reaches a big enough number that gets their attention, I think we are out of luck. Looks like it is two T-Mobile's and one Sprint so far.

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