Previous 1 2 Next 18 Replies Latest reply: Apr 7, 2013 3:28 PM by bert_home
gtjudd Level 1 (0 points)

Has anyone had trouble playing a dvd after installing mountain lion?

iMac, OS X Mountain Lion
  • RRFS Level 5 (4,490 points)

    You haven't indicated if you have tried multiple DVD/CD's or just the one. Look under the "Apple > About This Mac > More Info.. > Disk Burning " do you see the Superdrive? If the system recognizes it but it doesn't work try a



    • Shut down the computer.
    • Unplug the computer's power cord and ALL peripherals.
    • Wait 15 seconds.
    • Attach the computers power cable.
    • Wait another 5 seconds and press the power button to turn on the computer.
    • The 5 second timing is important to a successful reset.
  • gtjudd Level 1 (0 points)

    I tried several dvd's with the same response.  The black dvd player screen comes up but then goes back to the desktop with a message: "DVD Player quit unexpectedly".  I tried the SMC Reset, but that did not appear to help.

  • baltwo Level 9 (62,215 points)

    Zap the PRAM and  try again.

  • david carson Level 1 (0 points)

    I have the same problem - neither PRM or SMC reset has fixed it.


    Anyone else with a similar problem - or alternative suggestion to get it fixed.

  • hawkiiz Level 1 (0 points)

    I have a similar problem on my Mac Mini. Trying to watch a DVD movie (I use the Mac Mini as a mediacentre, and it HAS to work with DVD, as it is my only DVD player.)


    The DVD-player recognises the disc, and are able to start it, but then it goes to a grey/white mosaic picture. I've tried multiple DVDs, and they are all the same. I also tried playing the video file through VLC and Boxee, but it's all mosaic, though I don't get the grey/white mosaic on these - the picture is just messed up, like a bad sattelite signal.


    This is the sort of thing Apple need to sort out, and fast! On the Lion update I had trouble with sound falling out, and now this. I have to say I do not care for iCloud and notifications ect. if I can't make very basic functions like this work.

  • nordster68 Level 1 (0 points)

    Have exactly the same problem on my 24" imac, the dvd player app goes to a black screen and then unexpectedly quits. Also I can not airplay a dvd to my apple TV, all I get is a checkered grey sceen. Having said this I can do all the above successfully if I use VLC instead of apples DVD player.

    Any thoughts or help concerning apples DVD player app with mountain lion would be great.

  • Miketorres01 Level 1 (0 points)

    Im having the same problem, the app starts up, screen goes black like its going to play, but then quits unexpectedly. I have a less-than-a-month-old macbook pro. it could be a problem with the OS, since its more than just one of us. hopefully an update will solve this and other app bugs.

  • losdelrock Level 1 (7 points)

    Mine is worse than this - it just will not take the discs in and spits them out.  Please See:



    Tried most things and have even ordered a new drive.....



  • losdelrock Level 1 (7 points)

    Did any of you Region Free the drive?



  • rafaelwaa Level 1 (0 points)

    I got the same problem dude, my screen became a chessboard ! Just use another player, such as VLC, that u gonna be ok

  • petersmoney Level 1 (0 points)

    I have the same problem: white/grey checkerboard on MacMini running OSX 10.8.2. No matter what DVD I tried. Same thing happens when I try to play from disc images.


    However, I also use an iMac 27" also running 10.8.2 and DVD player works just fine.


    So, whata is going on.



  • Jules1857 Level 1 (10 points)

    I had this same problem when I first got my MBP and came here looking for a solution. Absent one, I thought I'd just keep coming back until there was one. In the meantime I brought it to my daughter's house to show her and she told me she'd heard they could play blu-ray. Thinking it wouldn't hurt to give it a try, I put one in and was told it couldn't play it; not by quitting like it did before but through some error message about format (don't remember now). Then I tried a conventional DVD and now it works. Don't know why and it makes no sense, but now it works.

  • petersmoney Level 1 (0 points)

    to Jules1857:

    I can confirm your finding. After reading your post I tried to play a BluRay DVD which of course DVD player app said: Unsupported Disc. After that DVDs play fine.


    That is lame, Apple!

  • baltwo Level 9 (62,215 points)

    petersmoney wrote:

    That is lame, Apple!

    Don't waste any time here telling Apple, since these are user-to-user forums. For that, use its feedback pages: and, for example.

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