Apple TV 3rd generation does not work with 1080p resolution

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Apple TV 3rd generation does not work with 1080p resolution

Hey!!

Hello,

Recently I bought a Apple TV 3rd generation (1080p) but it is not working on Full HD Resolution on my Samsung TV. When I search for 1080p resolution option in the "TV Resolution Menu" it does not appear. Only 720p and 480p resolution are avaliable. I am sure that my TV is compatible with the 1080p resolution because I have already connected some devices in this input thriugh 1080p resolution.

Please, anybody knows what can be happenning?

TV Samsung 40" Full HD: Model LN40B550K1VXZD

Apple TV Software: 5.0.2

Thanks for help!!

Apple TV

Posted on Jul 29, 2012 4:49 PM

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Answer 1

vazandrew

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Jul 29, 2012 5:27 PM in response to jaguarmufr

Where did you purchase the unit from?

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Answer 2

jaguarmufr Author

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Jul 30, 2012 3:39 PM in response to vazandrew

Hey!!

Thanks for your reply @vazandrew !!

I bought my Apple TV last week in Boston.

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Answer 3

vazandrew

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Jul 30, 2012 3:43 PM in response to jaguarmufr

Was actually more concerned with the retailer rather than location, and in case it may be a 2nd gen model that you have. The other consideration is whether your Tv is 1080i

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Answer 4

jaguarmufr Author

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Jul 30, 2012 3:57 PM in response to vazandrew

Hey!!

My Apple TV is the 3rd generation (1080p written outside the box and in the manual).

My TV is able to show 1080p resolution. I am sure about it!!

I saw this in another discussion but I don't know if it is correct:

"If the TV isn't telling the Apple TV that it supports 1080p, then the Apple TV will not offer this resolution."

Please, does anybody know if Apple will release a Apple TV update software to correct this problem?

Thanks again for the help!!

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Answer 5

Jul 30, 2012 4:01 PM in response to jaguarmufr

Welcome to the Apple community.

Yes that is correct, if the TV does not correctly advertise that it is capable of receiving 1080p, then the Apple TV will not offer it.

I'm not entirely sure how you think Apple woul fix this, this is clearly a problem with the TV itself.

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Answer 6

jaguarmufr Author

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Jul 30, 2012 4:19 PM in response to Winston Churchill

Hey!!

Thanks Winston!!

Yes, but this "lock"in Apple TV that does not offer 1080p resolution to any TV is unnecessary.

Do you know where I can suggest to Apple this "correction" to the next software version?

Thanks!!

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Answer 7

Jul 30, 2012 4:25 PM in response to jaguarmufr

This is a user to user community, Apple are unlikely to read your comments, if you have any suggestions that you think might enhance the Apple TV you can send Apple yourfeedback here

By the way is your HDMI signal going through a home theatre system, this is more often than not a problem with the home theatre system rather than a TV.

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Answer 8

jaguarmufr Author

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Jul 30, 2012 5:06 PM in response to Winston Churchill

Hey!!

Thank you for your help!!

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Answer 9

Aug 3, 2012 7:02 PM in response to jaguarmufr

I have the same issue, but believe that I may have uncovered what the problem is... I have a Hitachi large screen HD TV (1080i) and my 3rd gen Apple TV only allows me the select 720p.... well, I think the problem is that 1080i is NOT the same as 1080p....

As you probably know, the "i" or "p" at the end of a resolution indicates "interlaced" or "progressive," respectively. This difference is rarely visually apparent, but does matter. Interlaced resolutions alternate even and odd lines on the screen, rapidly combining to form a cohesive image. Progressive resolutions are sent all at once. The implications for HDMI become obvious; 1080p requires twice the bandwidth than 1080i.

After researchign this a little, it seems that 1080i is considered similar as 720p.... so in my case, my TV supports 1080i (which probably is similar to 720p) and therefore Apple TV doesn't offer the 1080p resolution option...

In your case, your Samsung TV may support 1080i as well, but not 1080p... it seems the devil is the details here as well.

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