HT201162: About Complete My Album, Complete My Season, and Complete My Bundle
Learn about About Complete My Album, Complete My Season, and Complete My BundleQ: I bought a song(which is 5 1/2 minutes long), but it stops playing after 15 seconds and moves onto the next song. I bought this so ... I bought a song(which is 5 1/2 minutes long), but it stops playing after 15 seconds and moves onto the next song. I bought this song in a set with 5 other songs, all of which play for full time. Is there anyway to fix this? more
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Helpful answers
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Jul 29, 2012 4:42 PM in response to KrazyKerahcazby b noir,★HelpfulIf your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
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Jul 29, 2012 4:52 PM in response to KrazyKerahcazby b noir,You're welcome! Glad you got things sorted out.