HT203459: If you see a 'This movie requires QuickTime' message in iTunes

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50BMG
Level 1 (0 points)

Q: why are my song cut short?

my songs are cut short, what do I do?

Posted on Jul 29, 2012 5:45 PM

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50BMG

Q: why are my song cut short?

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  • by turingtest2,

    turingtest2 turingtest2 Jul 29, 2012 5:55 PM in response to 50BMG
    Level 10 (88,143 points)
    Apple TV
    Jul 29, 2012 5:55 PM in response to 50BMG

    Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.

     

    If you don't see them straight away it may help to close and restart iTunes.

     

    While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.

     

    If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.

     

    See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store

     

    tt2

  • by geoMuc,

    geoMuc geoMuc Sep 18, 2012 5:55 PM in response to 50BMG
    Level 1 (0 points)
    Sep 18, 2012 5:55 PM in response to 50BMG

    I had a problem - AAC protected songs I purchased back in 2006-2008 timeframe where being cut short, truncated, when played back.  The file size and duration where not affected.  It occurred when I copied the files to a backup external drive and then tried to copy them back to the local drive. 

    Solution: From itunes, I when to the "Show in Windows Explorer" selection, then I right clicked on the file name and selected "rename"  Even thought I could not see the three character extension from that screenm I just added .m4a     be sure to include the dot.  This changed the true file name to be songname.m4a instead of songname.m4p which is what the protected ones were.  Best of luck.

    =georgine