Email in Exchange inbox disappear in Mail

ok, thanks for the suggestion.

I think someone already posted this somewhere, and I am trying the autodiscover setting now, but if I uncheck "Enable this account" in the account setting and then recheck it messages become visible again.

This has been suggested several times in the past, so it's not new, but the bad part is that I'm not sure it's a real fix, as it does just force the app to re-download the mail messages from the server, as far as I understand the inner workings of the mail system set-up.

I have been running with the auto-discover feature on for the last month or so, and have not lost mail in that period, but I'm not sure what has changed. Mail-server users do not get any messages if the server software is upgraded or changed or the the IT guys tweak a setting or two, and that makes it so hard to identify these issues.

For the the autodiscover feature to work correctly, the server and other stuff - as Certificates - need to be set up correctly, otherwise it creates problems, as this posting explains:

"Autodiscover is a feature that allows any Mail Client that supports Autodiscover to configure the appropriate server settings for communication so you don’t have to input everything manually. It’s very handy. Unfortunately, you can end up with a lot of headaches related to Autodiscover when you start having to deal with Certificates. "

Read the full posting here: http://acbrownit.wordpress.com/2012/12/20/internal-dns-and-exchange-autodiscover /

Besides all the settings and certificates stuff, there is can occur issues if (when) mail-boxes are moved beteen server-computers etc. like described here:http://technet.microsoft.com/en-us/library/bb124251(v=exchg.150).aspx

These things are so often so complex, that even the server people does not know all the details. For example, at one point of time I managed to see that the server software, my working mail is depended on, had not been upgraded for more than 8 versions ⚠ and pointed that out as an potential cause for lack of some services that would also benefit Mac users. Afterwards it took the IT department another 3-4 months before they had time to do the upgrade.

My conclusion is that most of this is beyond the control of the end user (you and me) and that one of the best things one can do is to report back to the people responsible for the mail server.

Kimron's autodiscover checkbox solution seems to help.

I understand that unchecking and rechecking the "Enable this account" can help - but I wonder if this is so different from using the "Rebuild this account" in the "Mailbox" menu in mail?

Very different I think. Un-enabling and enabling is pretty much instantaneous. Rebuilding takes some time, or a lot of time if you have a lot of email ...

Could somebody please confirm that Kimrons solution is the only avialable work around?

Trying to fix this on a 10.7 macbook, cannot find the check box in Mail preferences so planning to upgande to mountain lion just to be able to use this workaround.

Thanks!

Why not use some other mail program that actually works instead of jumping through all the hoops that Mac mail make you do every time it stops working correctly. If you do a search of Mail problems you will find countless posts about ongoing problems with Mac Mail. Just use any other mail program and leave these problems behind.

I recently saw a post that actually said, the poster admitted, there was a bug in Mac Mail. There are many bugs in the built in mail program.

James Mossahebi wrote:

Could somebody please confirm that Kimrons solution is the only avialable work around?

Trying to fix this on a 10.7 macbook, cannot find the check box in Mail preferences so planning to upgande to mountain lion just to be able to use this workaround.

Thanks!

LowLuster, Nice thought - just move away from the problems, and go to somewhere without any problems!

Just a thought: If such a solution exist, why has nobody suggested it before? What's your own solution?

My guess is that there are issues related to most technologies. A search after "problems and xxxxxxx 8 mail" - produces 402.000.000 answers.

Message was edited by: JohnnyDeLuxe

I called Apple Support:

They gave me a case ID of this problem.

464592996

Looks like this has been a problem since past few years. I had to rebuild my mailbox 5 times in the past 6 hours. Its really annoying.

Does anyone suggest any other mail program to run with mac OS ?

Thanks,

Nitesh

I use Outlook 2011 for Mac that comes with Office 2011 for Mac but others I know use Thunderbird and they don't seem to have any problems. So far Outlook has worked for me, Knock on wood **.

Mail Alternatives

Airmail

GyazMail

Great list - thanks - several looks very interesting e.g. Postbox. 🙂

However, for those of us that are forced to connect with an Exchange mail server, there are limitations, as the mail app needs to support that. Unfortunately those I have checked out did not do that.

I'm currently testing the add on to Mail called MailHub - looks promising so far. http://dervishsoftware.com

Eric Root wrote:

Mail Alternatives

Airmail

GyazMail

Thunderbird

Thunderbird Development Stopped

Postbox

Looks like these mail programs do not support Exhange.

Any other solutions to use Microsoft Exhange on Mac ? My emails are diaster right now.

nchaudhary2 wrote:

Looks like these mail programs do not support Exhange.

Any other solutions to use Microsoft Exhange on Mac ? My emails are diaster right now.

Outlook for Mac.