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User profile for user: cyberbiker
cyberbiker Author
User level: Level 3
736 points

How do I restore iPod Nano to Factory Default without iTunes?

I have a iPod Nano 5th Gen which has worked fine for some time. However, after an Apple update on June 13 of the software below, I get an error below in iTunes when I plug it into my computer. It shows up as a drive on my computer, but iTunes just can't identify it. I have Windows 7 Home Premium 64-bit and iTunes v10.6.3.25 64-bit.


I have followed each of the steps in http://support.apple.com/kb/TS1363, "iPod Appears as a storage device in Windows, but not in iTunes". However, it still does not fix the problem.


How can I restore iPod to its default factory settings if I cannot get iTunes to recognize it?


APPLE SOFTWARE

iTunes v10.6.3.25, 21Jul12

Apple Software Update v2.1.3.127, 21Jul12

Apple Mobile Device Support v5.2.0.6, 13Jun12.

Apple Appl Support v2.1.9, 13Jun12

Airport v5.6.1.2, 13Jun12

Quicktime v7.72.8.56 17May12

Apple Software Update v2.1.3.127, 21Jul12

Bonjour v3.0.0.10, 120Oct11


ERROR

An iPod has been detected, but it could not be identified properly

Please disconnect adn reconnect the iPod, then try again.

If the problem persists, uninstall iTunes, then install iTunes again.

Windows 7, iTunes 10.6.3.25 x64 and QT 7.6.9

Posted on Jul 29, 2012 7:21 PM

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3 replies
User profile for user: cyberbiker
cyberbiker Author
User level: Level 3
736 points

Jul 30, 2012 10:24 AM in response to cyberbiker

Problem Solved. Though I had uninstalled and reinstalled iTunes earlier, I did not uninstall ALL Apple software.


1. This morning I completely completely deleted everything on the iPod using Windows since it could still mount as a disk.

2. I uninstalled all the software in the OP as well as Quicktime Pro.

3. I checked my registry for errors using CCleaner and let CCleaner fix all of them.

4. I reinstalled iTunes, which also reinstalled the other Apple software in the list except Quicktime.

5. When I opened iTunes, then plugged in the iPod, it started with the initial sync options and loaded everything just as I would for a new iPod..


Now everything is working fine.


PlanB77, thnaks for the reply. However, that article sends you to the one I referenced.

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How do I restore iPod Nano to Factory Default without iTunes?

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