HT203200: If you see 'There was an error downloading your purchased music' when you try to download music from iTunes

Learn about If you see 'There was an error downloading your purchased music' when you try to download music from iTunes
donnbowers

Q: problem with download

One of my itunes songs did not download properly.  Itunes thinks it downloaded completely but the song only plays halfway and skips to the next track.

Windows xp, itunes 10

Posted on Jul 29, 2012 10:23 PM

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Q: problem with download

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  • by b noir,

    b noir b noir Jul 29, 2012 10:35 PM in response to donnbowers
    Level 9 (72,129 points)
    Jul 29, 2012 10:35 PM in response to donnbowers

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:

     

    Downloading past purchases from the App Store, iBookstore, and iTunes Store

     

    Otherwise, I'd report the problem to the iTunes Store.

     

    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".

     

    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.