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Cursor disappears in Mail 6 on Mountain Lion

15763 Views 117 Replies Latest reply: Apr 6, 2014 9:53 AM by Beacher3 RSS
  • Csound1 Level 7 Level 7 (32,385 points)
    Currently Being Moderated
    Mar 10, 2013 10:39 AM (in response to maharaj)

    Thanks for your input.

  • Freedom Coach Level 1 Level 1 (10 points)

    I've come up with what i consider a clever workaround to the dissapearing cursor problem. It requires a 3rd party utility called iKey which some of you here may be familiar with.


    My normal ikey shortcut for the Apple mail app has always been Control E. Since iKey allows you to create a sequence of commands all contained in one shortcut, I simply added the command for opening a new email message and then closing that window. This effectively restores the cursor to exactly where i was previously in my email compose window.


    I just needed to add a few timing adjustments to make sure that the process happens very quickly but not so quickly that the mail app can't handle it.


    The result is quite cool... it takes less than one second to put me back into my desired email where I can continue typing where I left off.


    Now I don't give a crap how long it takes Apple to fix this... I'm a happy camper. My work flow is no longer being disrupted. If you're interested, you can get iKey at and they do offer a free trial.

  • Michael Day3 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 17, 2013 2:40 AM (in response to Freedom Coach)

    could you please post the steps you went through

    to get ikey to do this for you?


    also...could you make it clear

    how to apply this to other affected apps like for me...Notes.



  • Freedom Coach Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 17, 2013 7:04 AM (in response to Michael Day3)



    You defne a shortcut and give it a name like "mail app"


    You add the first action which is to switch to the desired app (mail app or whatever)


    You add the second action which is the keyboard command N, that opens a new mail message or window.


    You add a third command which is the keyboard command W, that closes the frontmost window. [This will restore the cursor in your primary mail compose window.]


    Give the shortcut a trigger, i.e. launcher, typically a command like Control E or whatever is convenient for you.


    Save the shortcut.


    Test the shortcut.


    If it works for you, you're done. If it doesn't, you may need to add some "wait time" actions for 1 second or less to give the mail app a chance to keep up with ikey.


    The wait time actions are in the ikey utility section. You may need to adjust the timing a bit either increasing or decreasing the amount of wait time so that the shortcut interacts nicely with the app. As you can see from attached screen shot, I got my wait time down to .1 seconds.


    All of the above was done with the mail app. I'm not sure how it will work with other apps but it should be fine with some tweaking.


    Here's a screen shot of my completed shortcut. Enjoy...


    Screen Shot 2013-03-17 at 6.59.31 AM.png

  • Michael Day3 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 17, 2013 8:25 AM (in response to Freedom Coach)

    it worked!

    this is awesome!


    I always wanted to learn appleScript

    but this seems more user friendly.


    can you recommend the best way

    for me to really master ikey?



    thanks again!

  • Freedom Coach Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 17, 2013 8:37 AM (in response to Michael Day3)

    Michael, you're welcome. Glad you like iKey. I agree that it is awesome. Yes, Applescript is not userfriendly and is quirky too.


    The best way to learn iKey is to simply practice creating shortcuts that take care of your every day repetetive tasks.


    Necessity is the mother of invention so as you dig in to create new shortcuts, you'll become familiar with the wide range of actions. I use iKey for all my app launches and switches and I use it in Filemaker Pro do some cool menu actions.


    On the web, it is powerful for bringing up websites and performing actions you do often. Have fun with it!

  • aimpromo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 17, 2013 9:52 AM (in response to Freedom Coach)

    I have been doing the same with command-print followed by the escape key ( + esc), but it is still crazy that you have to do this. As this is the first OS that has had this problem, Apple should have fixed it. To say "I am now a happy camper" seems to say OK, Apple, no need to fix this or find the root of the issue. As it effects other programs, Apple still needs to fix this!!!


    I know... why don't we write another script to turn wi-fi off and on to eliminate the effect of that bad bit of ML code that has been causing so many of us net dropouts in ML, and then there are all the adobe issues hordes of others have been experiencing - more work-arounds? Maybe I just got up on the wrong side of bed, but saying that we are happy with these workarounds is not sufficient. Fix the problem Apple!

  • Freedom Coach Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 17, 2013 10:07 AM (in response to aimpromo)

    Hi aimpromo, I'm with you 100%. My comment "happy camper" was only intended to imply that I've resolved the issue for the moment, not anything about Apple not fixing this.


    If you read my earlier posts you will see how irrate I was and my feelings about why Apple has not already fixed this.

  • Roggie10 Calculating status...

    The app store application "pinpoint" is extremely useful for dealing with the disappearing cursor. It is designed to make it easier to find the cursor so it puts a rotating halo around the cursor that follows the cursor at all times. The halo can be adjusted for color, transparency and size. I make it orange brown and about 75% transparent so it is not annoying. When the regular cursor disappears, the halo remains, so you always know where the invisible cursor is. You can bring the cursor back by lighting up an application icon on the bottom bar or by clicking up top and probably other ways.

  • Roggie10 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 19, 2013 10:58 AM (in response to Stephen Schulte1)

    I don't know if you're quibbling over terminology or what. The llittle arrow is what I call the cursor. And yes, pinpoint does put a halo around the cursor. Here is a video of pinpoint (dropbox link good for 30 days)



    I agree Apple needs to fix this and I've been pushing them very hard.

  • Barry Fass-Holmes Level 6 Level 6 (11,895 points)

    Hi Stephen,


    You are correct—the symptom involves the (i-beam) insertion point rather than the (arrow) cursor.


    I have seen this symptom in Mail on my Mountain Lion.3 iMac but not in Mail on my Lion.5 MacBook Pro; and in Safari Reader mode on my Lion.5 MacBook Pro.


    In addition to the absence of the insertion point, I have noticed that after selecting text, the highlighting is in grey rather than in the system highlight color (I have my Macs configured for highlighting to be in red; your's might be different).


    When the symptom happens in Safari Reader, I can recover from it by closing Reader and then reopening it.


    When the symptom happens in Mail, I can recover from it by bringing Mail's Viewer window to the front and then switch back to the problematic message window.


    This behavior leads me to think that the symptom might be due to a loss of focus.

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