HT203200: If you see 'There was an error downloading your purchased music' when you try to download music from iTunes

Learn about If you see 'There was an error downloading your purchased music' when you try to download music from iTunes
Arberton

Q: Downloaded purchased album songs won't complete playing - jump to next song - what's wrong?

Downloaded purchased album songs won't complete playing - jump to next song - what's wrong?

iTunes, Windows XP

Posted on Jul 30, 2012 3:03 AM

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Q: Downloaded purchased album songs won't complete playing - jump to next song - what's wrong?

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  • by b noir,

    b noir b noir Jul 30, 2012 4:21 AM in response to Arberton
    Level 9 (72,129 points)
    Jul 30, 2012 4:21 AM in response to Arberton

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:

     

    Downloading past purchases from the App Store, iBookstore, and iTunes Store

     

    Otherwise, I'd report the problem to the iTunes Store.

     

    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".

     

    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.