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iCloud contacts do not sync under ML

I have 697 contacts in 11 groups stored in iCloud and all appear on my iPhone and iPad. They were also visible in the contacts app on my MacBook Air so far. After the installation of ML yesterday, there are only 490 contacts and no groups and changes made on the MacBook do not sync to iClound.


Any ideas? Thanks, Tom

iMac, Mac OS X (10.6.4)

Posted on Jul 30, 2012 7:36 AM

Reply
46 replies

Jan 18, 2013 2:33 PM in response to Muehlenbungert1

I have an email address in contacts, stored in iCloud, that just refuses to appear in Mail.


If I search contacts by typing "mek" without the quotes, the address appears perfectly, yet typing the same thing on the same computer into Mail and the address refuses to appear.


Like others on this thread, I also use Gmail and have had far fewer issues, which makes me wonder about the capabilities of Apple. With all that ca$h and they still cannot write decent software and employ people to test it thoroughly. Very frustrating and time wasting for me.

Apr 4, 2013 9:20 AM in response to Muehlenbungert1

I have just had this issue and resolved it for myself by doing the following.....


1. I made sure that my iMac & iPhone had the same amount of contacts in the all contacts.

2. I checked that both devices had the icloud settings configured correctly.

3. I turned off syncing contacts on my iPhone, and selected the remove from my phone option.

4. I turned syncing back on and again was happy that all contacts were still there.


[ The groups showing wrong contacts bug was still there ]


5. I created a new group with a new name on my iMac.

6. Selected all contacts of a bugged group and dragged them into the new group.

7. I confirmed that the new group and members had moved to the iPhone.

8. I deleted the old group on my iMac.

9. I confirmed that the old group disapeared from my iPhone.


[ Repeat steps 5-9 for any bugged group ]

Jun 25, 2013 8:51 AM in response to jneb

jneb.


You have saved my sanity.


This has fixed the problem entirely.


For others reading this I now realise why the problem arose. I was loading contacts (from a Windows Mail application) onto my Mac using multiple vcard files. By loading the vcard files too quickly the Contacts application froze and my only solution was to Force Quit. This has obviously corrupted the sync information on Mac Contacts. jneb's solution is elegant as it allows the whole of the Mac Contacts to be cleared and started afresh whilst providing a mechanism for saving and restoring data. My Mac Contacts and iCloud contacts now sync perfectly.


I shall now be happy for at least the rest of the week and it is only Tuesday.


Thanks again jneb.

Aug 1, 2013 8:24 AM in response to Muehlenbungert1

SOLUTION:


In Contacts on your mac you will see several categories in the left-hand column:


All Contacts

On My Mac

iCloud

Smart Groups

(including any sub-groups you have created in these categories)


Make sure you are only creating new contacts under "iCloud"


If you have any contacts under "On My Mac," these will NOT sync. Drag all of them into iCloud to copy them. Then you can delete them from On My Mac.


Now they should sync!

Mar 8, 2014 12:01 PM in response to Muehlenbungert1

Not sure if this will help anyone but. I have both PC and Mac as many do. I noticed a few months back that my Mac wasn't syncing my contacts. Notes and all else were syncing though. I noticed today on my PC that the iCloud frontend app was complaining about two versions of Outlook being installed and wouldn't sync. Well, I had in fact installed version 2013 of office along side my 2010 versions for trial. Since I found 2013 not worth the bother, I uninstalled that version. The iCloud front end was happy and my MAC immediately started syncing contacts again. I assume part of the cause was the fact that I had sync Outlook contacts originally. Doesn't make total sense to me, but, is what it is.

iCloud contacts do not sync under ML

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