Just upgrade to 10.8 and now cant print to windows Share

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Level 1

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Just upgrade to 10.8 and now cant print to windows Share

Hi, I just took the plunge and upgraded to 10.8 My old system was 10.6. The problem is the college I work for has a mandate on printing that all print jobs must print through the windows print server. The printer vlan is not accessible to the general public, the queue must be accessed through their 2008 server. My previous installation procedure requires using the LPD path such as this lpd://server_name/queue_name We cannot print via SMB as this would require embedding your password into your key chain. We are forbiden to do this (i dont make the policies, i just follow them)

The type of printer is a xerox 7556, and I am using the latest driver version that supports 10.6, 10.7 and 10.8 (it is version 2.71 from the xerox web site here is the link)

http://www.support.xerox.com/support/workcentre-7545-7556/file-download/enus.htm l?operatingSystem=macosx&fileLanguage=en&&associatedProduct=XRIP_WC7525_base&con tentId=121426&from=downloads&viewArchived=false

I have tried this exact driver with 10.6 and it works flawless

the problem is this:

when you are in your application (ie: safari, word, preview) and "File Print".... before you then verify your print settings and hit print there are 2 files already in the print queue called "Printer Status" and these will not print. They will fail with the error of 'Filter' failed 0 copies. once you then press Print the print job will get stuck behind these "printer status" jobs and if you delete the "printer status" jobs the actual print job is released and prints.

Its and odd one... I have checked a few other of the xerox drivers (7120 and 7755) and they seem to work without this problem. I am forced to use this driver as the machine requires accounting information and the accounting seems to be model specific.

Any thoughts?

MacBook Pro, OS X Mountain Lion

Posted on Jul 30, 2012 9:17 AM

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Answer 1

pengtao

Level 2

280 points

Jul 30, 2012 11:25 AM in response to copitech

The two hidden jobs are automatically sent by the Xerox driver. They likely failed for file permission reasons, you can confirm this by looking at the /var/log/cups/error_log file. If that is the case, the log entries in that file should lead you to the specific file, then you can use this command below to change its file permission:

sudo chmod 0555 <theFilePath>

(use the file path you found in the /var/log/cups/error_log file to replace the "<theFilePath>" part of the command)

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Answer 2

Apr 18, 2014 2:08 PM in response to copitech

It seems this is a on going problem that lots of folks have but Xerox does not want to address. From what I can tell, the driver sends a check printer status command to the printer that generates the printer status jobs in the queue. The request is not recognized by the Windows server therefore is ignored.

The command that issues the request can be commented out of the PPD, but that's difficult to support in an enterprise environment.

It would be a simple thing for Xerox to simply put a check box in their setup that would let you turn it off when installing the printer.

Xerox isn't the only one who is making this mistake. I've had the same issue with Ricoh printers.

Interesting side note: Mavericks does not seem to suffer from this issue.

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