HT1366: MacBook: How to find the serial number

Learn about MacBook: How to find the serial number
coastaldahling
Level 1 (0 points)

Q: On Apple Support - I put in my serial number, but it says it's not valid. Now what?

I want to upgrade to Mountain Lion. I have 10.5.8 OS X now. The Software Update says there are no updates.But I need to update to the next level in order to be able to download Mountain Lion.

So I go to Apple Support - they ask for my serial number - i type it in - it says "invalid".

 

So now what? I'm stuck and Apple Support won't talk to me without the serial number.

 

 

AARRGGGH.

MacBook

Posted on Jul 30, 2012 12:00 PM

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coastaldahling

Q: On Apple Support - I put in my serial number, but it says it's not valid. Now what?

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  • by BGreg,

    BGreg BGreg Jul 30, 2012 1:37 PM in response to coastaldahling
    Level 6 (17,522 points)
    Jul 30, 2012 1:37 PM in response to coastaldahling

    There has never been a free upgrade from 10.5 to 10.6 Snow Leopard, so Software Update is reporting the correct information. Snow Leopard was a $30 upgrade, which you may be able to still get by calling Apple, in the US, at 1-800-MY-APPLE. Ask if it's still available from the legacy products list. Since Mountain Lion was released, it's been pulled off the Apple online store site. Or check Amazon or hardcoremac.com.

     

    You may also want to read this article on the the upgrade from Leopard.