Samsung CLX-3185W printer problem

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Level 2

334 points

Samsung CLX-3185W printer problem

Not been on here for a while, Eric has had no problems, sends his love to Ronda !

Anyway as a treat I got him the above colour laser printer, but here is the problem I installed the software as per the instructions and restated now I can scan/fax over the wireless network great but I can not print ! as soon as I press print a window pops up saying printer off line. If I connect the USB cable no problems at all............but I want WiFi.

thing I have done so far.

Re installed all the software - restart

Downloaded the latest drivers from Samsung and installed them, same thing !

Turned off Eric at the end of the install, turned off the printer too still nothing.

WiFi network is working correctly ie can see other computers and internet....................Help

Custom mini.

iBook G4 12", Mac OS X (10.5.8), iBook 12" 1.33 GHz : Mid 2005 : 1.5GB Ram : 160 Gb HHD : DVD-RW

Posted on Jul 30, 2012 1:37 PM

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Answer 1

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Ronda Wilson

Level 8

42,650 points

Jul 30, 2012 2:00 PM in response to custom mini

Ronda sends her love back to Eric. 😍

Unfortunately, I have no help for you. Even with my latest MacBook Pro (early 2011) and my Canon all-in-one (which supposedly offers wireless printing), I've not been able to figure it out.

Sorry.

I would suggest a visit to Samsung's website. Is it possible that wireless printing requires a newer version of the OS? (I wouldn't think so, since the scanning works as it should.)

How about checking out Samsung's forum for the CLX-3185?

http://www.samsung.com/us/support/owners/product/CLX-3185/XAA

Maybe someone there can help you out.

Good luck!

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Answer 2

custom mini Author

Level 2

334 points

Jul 30, 2012 3:17 PM in response to Ronda Wilson

Wow,

Thanks Ronda, you are an amazing help, did not even know there was a Samsung forum will try there !

Yes the OS was something I had thought about that's why I went for the CLX it's one of the few that still surports PPC Macs and OSX 10.4 to 10.7 at this time.

Will report back, hopefully something I find out maybe of help to you too ?

Custom mini.

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Answer 3

custom mini Author

Level 2

334 points

Jul 30, 2012 3:31 PM in response to custom mini

Forgot to say the printer works perfectly in all functions via the same WiFi network on my Windows 7 Pc (spit) I strongly suspect Eric of sabotaging my Pc on several occasions !?, anyway so the printer works ok

Custom mini

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Answer 4

custom mini Author

Level 2

334 points

Aug 2, 2012 9:38 AM in response to custom mini

** Update **

Well I have now tried twice to get some useful info out of Samsung, make as well try talking to the printer !!

Don't think they even read my e-mails just sent out the 'standard reply' of turn off the printer, re install software etc..............

So anyway a big thanks again Ronda, just one thing it seems Samsung only have customer support in the US the rest of the world has to do without - so had to 'invent' a US address to get any kind of help, will make me think twice about buying Samsung again !?

Custom mini.

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Answer 5

Aug 2, 2012 11:05 AM in response to custom mini

Too bad. Sorry to hear it, but I'm still just plugging mine into USB on the rare occasion I need to print.

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Answer 6

custom mini Author

Level 2

334 points

Aug 16, 2012 3:29 PM in response to Ronda Wilson

** Update No. 2 **

Hey Ronda,

After alot of head scratching and 4 letter words ! (Eric was not impressed) I have got the printer to work fully via WiFi !!!!!!!!!!!

So here is what I did, sorry if you already know/tryied this but it's how I got it to work :-

I'm using OSX 10.5.8 so can only talk about that, anyway.

1/ when to sys perfs and to printers.

2/ right clicked on the listed printer.

3/ clicked on the 'reset printer' - yes

4/ clicked on the plus sign to add printer.

5/ this is the important bit - clicked on the IP tab.

6/ entered the IP address for the printer (ie 192.168.x.x)

7/ the rest of the info was filled in automaticly.

8/ Hey presto I can now print, scan and fax via WiFi

Hope this helps ?

Custom mini.

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Answer 7

Aug 16, 2012 5:12 PM in response to custom mini

Thanks, but how does one go about finding the IP address of the printer?

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Answer 8

Aug 16, 2012 5:32 PM in response to Ronda Wilson

I need you to tell me because now I've managed to set the printer up for wireless access, and can't print AT ALL.

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Answer 9

Csound1

Level 9

59,973 points

Aug 16, 2012 6:14 PM in response to Ronda Wilson

Ronda Wilson wrote:

Thanks, but how does one go about finding the IP address of the printer?

Just an FYI Ronda, this (from the Samsung Website:

Note the omission of any variant of OSX after Leopard

Let me find a manual and I'll tell you how to find the IP address 🙂

FYI, Samsung manuals download at a rate best described as, Glacial!

Printing a network configuration report You can print Network Configuration Report from the machine’s control panel that will show the current machine’s network settings. This will help you to set up a network and troubleshoot problems.
1. Press Menu on the control panel.
2. Press the left/right arrow until Network appears and press OK.
3. Press the left/right arrow until Network Info. appears and press OK.
4. Press the left/right arrow until Yes appears and press OK.

Using this Network Configuration Report, you can find your machine MAC address and IP address.

For example:

MAC Address:00:15:99:41:A2:78
IP Address:192.0.0.192

I am not responsible for numbering 🙂

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Answer 10

Aug 16, 2012 7:08 PM in response to Csound1

Here is another general method:

Consider the range of IP Addresses you are using, e.g., 192.168.0.1 through .255

turn ON the Printer

Use network Utility Ping panel to ping the last address in that range (ex: 192.168.0.255) for at least two pings.

The list returned is the list of all active IPs in the subnet.

turn OFF the printer.

Ping again

The printer is the IP that disappeared.

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Answer 11

Aug 16, 2012 7:10 PM in response to Csound1

Thanks, but my printer is NOT a Samsung. It's a Canon MP620, and I've been on Canon's website, and can't find the answer as to how to find its IP address.

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Answer 12

Aug 16, 2012 7:34 PM in response to Grant Bennet-Alder

to clarify:

The "Ping" panel is one of many panels in

Network Utility, which can be found in the Utilities folder (inside the Applications folder)

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Answer 13

custom mini Author

Level 2

334 points

Aug 17, 2012 4:02 PM in response to Ronda Wilson

Hi Ronda,

Sorry for delay time zones !!

Anyway the only other thing I add to Grant's advice is that some routers will list the 'items' attached and their IP address.

Failling that the long and drawn out way is to make sure all computers and the printer are turned on and connected to the network, then to look in the 'network' of system prefs under Airport or ethernet you will find the IP address of the computer and repeat for each one !! you should find something along the lines of :

192.168.1.1 router

192.168.1.2 1st mac

192.168.1.3 2nd mac etc

Some times there is a gap in the list this maybe the printer and the address you need ? if not it will be the one up from the last addess you find.

Sorry so long wined, sometimes forget we all have different computer strenths 😉

Custom mini

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Answer 14

Aug 18, 2012 5:31 AM in response to custom mini

Well, I only print about two or three times a month, so I think I'll go ahead and stick with USB. I shut the printer off when I'm not using it, so it's not much more trouble to plug in into USB than it is to turn it on.

Thanks for the info, though.

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Answer 15

Nov 28, 2012 11:12 PM in response to custom mini

I'm having the same issue: Printer is Offline message. I followed these steps and it worked.

Thank you! 🙂

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