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Can't enable Notes and Mail in the System Settings

2701 Views 36 Replies Latest reply: Feb 1, 2013 3:42 PM by cashby RSS
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Hyperrick Calculating status...
Currently Being Moderated
Jul 30, 2012 1:37 PM

Hello!

 

I upgraded to Mountain Lion yesterday and wanted to sync my iCloud mail and notes. The problem is, that i can't activate the checkmark in the system menu for notes and mail. Activating on the iPhone worked perfectly. Everytime i want to check the boxes for notes and mail it occurs an error: The application "Notes" cannot be activated at the moment - Please wait and try again activating "notes" same error for Mail.. I already created an @icloud.com-Account and verified it. Mailing over the iCloud.com-Account also works! I just can't activate Notes and Mail in the system menu.. (Sorry for bad english )

 

Thanks

 

Patrick

iPhone 4S, OS X Mountain Lion
  • Winston Churchill Level 10 Level 10 (81,830 points)
    Currently Being Moderated
    Jul 30, 2012 1:40 PM (in response to Hyperrick)

    Have you tried logging out of your iCloud account and back in again.

  • RexInTheCity Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 30, 2012 6:06 PM (in response to Hyperrick)

    I'm having the same issue but only when I'm at work. Mail and Notes work fine when I'm at home but once I get on to the network at work they aren't able to connect to the iCloud servers. Does anyone know if they require a special port to be open?

  • RexInTheCity Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 7, 2012 12:19 PM (in response to Hyperrick)

    I just ran a traceroute for p04-imap.mail.me.com and the connection dies at apple-compu.edge2.sanjose1.level3.net (4.79.238.6)

  • Csound1 Level 7 Level 7 (32,495 points)
    Currently Being Moderated
    Aug 7, 2012 12:24 PM (in response to Hyperrick)

    Hyperrick wrote:

     

    Hello!

     

    I upgraded to Mountain Lion yesterday and wanted to sync my iCloud mail and notes. The problem is, that i can't activate the checkmark in the system menu for notes and mail. Activating on the iPhone worked perfectly. Everytime i want to check the boxes for notes and mail it occurs an error: The application "Notes" cannot be activated at the moment - Please wait and try again activating "notes" same error for Mail.. I already created an @icloud.com-Account and verified it. Mailing over the iCloud.com-Account also works! I just can't activate Notes and Mail in the system menu.. (Sorry for bad english )

     

    Thanks

     

    Patrick

    Do you mean @me.com? I was not aware that @icloud.com was a valid address.

  • Jerald Stratton Calculating status...

    Has anyone found a solution on this?  iCloud email and notes works fine on my iOS devices, but its completely worthless in Mountain Lion.  This seems like quite a bug for Apple to just ignore in mountain lion!  I made the mistake of moving personal email completely to my @me.com address...In hindsight, I should have stuck with Gmail.  I NEVER had these kind of issues with gmail.  I'm amazed that a company like Apple keeps consisently dropping the ball with internet services.  I don't have time to transfer my various accounts that are linked to my @me address back to my gmail, so I have basically just a couple of options before me:  Either use Outlook since it seemless handles the Exchange account that we use for work, or see if I can get a third-party email client like Thunderbird to play nice with my work Exchange account AND my iCloud email.  This situation is completely unaceptable.

  • baboscn Calculating status...

    I got the same problem, have you solved it?

  • equinox1979 Level 1 Level 1 (25 points)
    Currently Being Moderated
    Aug 10, 2012 2:24 AM (in response to baboscn)

    It seems there is a problem with file permissions. I found this message in my system log:

     

    deny file-write-owner /Users/username/Library/Containers/com.apple.Notes/Data/Library/Notes/NotesV1.s toredata-shm

     

    Initially I move the whole Notes folder out of my Library folder to the desktop to make sure that the content of the folder caused the issue. This was the case. I subsequently followed the suggestion to locate the file using the mdutil command.

     

    I would proceed as follows:

    1. Close notes
    2. Open console and filter for keyword "Notes"
    3. Find the last log entry and execute the mdutil command with the parameter provided in the log entry
    4. Move the file the mdutil command returns to the desktop
    5. Restart notes

     

    In case your user has no administrator privileges you may need to login as admin.

  • equinox1979 Level 1 Level 1 (25 points)
    Currently Being Moderated
    Sep 14, 2012 4:41 AM (in response to Hyperrick)

    Sure,

     

    first of all make sure that you have closed the Notes applications.

    Then, in case your user has no administrator privileges, log in as administrator (or another user with the required privileges).

     

    You will then need to start the application "console". You can search for it using spotlight or open it directly from within the utilities folder (under Programs). In the console app search for the keyword "Notes" (cmd-f or click in the search field) and scroll to the last entry.

     

    When you look at the detailed error description you will find something like this:

     

    mdworker(5451) deny file-write-owner /Users/user.name/Library/Containers/com.apple.Notes/Data/Library/Notes/NotesV1.storedata-shm (import fstype:hfs fsflag:480D000 flags:240000005F diag:0 uti:com.apple.notes.externalrecord plugin:/Library/Spotlight/Notes.mdimporter - find suspect file using: sudo mdutil -t 12908949)  Process:         mdworker [5451] Path:            /System/Library/Frameworks/CoreServices.framework/Frameworks/Metadata.framework/Versions/A/Support/mdworker Load Address:    0x10325d000 Identifier:      mdworker Version:         ??? (???) Code Type:       x86_64 (Native) Parent Process:  launchd [300]  Date/Time:       2012-08-10 11:07:41.501 +0200 OS Version:      Mac OS X 10.8 (12A269) Report Version:  8

     

    The important part is highlighted in the above log entry. Still as administrator, open up the terminal application (search for it using spotlight "Terminal" or look in the utilities folder) and execute the command. You may have to enter your admin password again.

     

    The command will return a filename with the fully qualified path. On my mac I could resolve the issue with Notes by deleting the file (from terminal type in "rm" followed by the filename).

     

    Hope this helps,

    equi

    MacBook Pro, OS X Mountain Lion (10.8.1), Mid-2010
  • equinox1979 Level 1 Level 1 (25 points)
    Currently Being Moderated
    Sep 14, 2012 5:18 AM (in response to Hyperrick)

    You are pretty close!

     

    type into terminal:

     

    rm /Users/Patrick/Library/Containers/com.apple.Notes/Data/Library/CoreData/External Records/7019E425-C816-4C6F-923A-62581B0FC5D2/Note/_records/0/p30.notesexternalr ecord

     

    Before you delete the file please make sure that you have a backup (Time Machine). Alternatively, you may also want to copy your Notes folder to the desktop.

     

    For copying the folder open Finder, then type CMD-SHIFT-G and enter "/Users/Patrick/Library/Containers/com.apple.Notes/Data/"

    and copy that folder to the desktop.

     

    Good luck!

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