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iTunes Match on Mountain Lion doesn't work on my 2012 MacBook Pro. I had Lion before, and iTunes Match worked fine. Now it disconnects and back every few seconds. I tried resetting cache, iTunes, turning on/off match, but nothing works. Now what?

I recently upgraded my 2012 MacBook Pro (w/o the new display) from Lion to Mountain Lion. On the ladder, iTunes Match doesn't work. It never connects, in other words, I can't use it, thus making songs uploaded unplayable. On Lion, iTunes Match worked perfectly. I tried resetting iTunes Store Cache, program itself, turning off and on Itunes Match several times, etc, but nothing works. So now what can I do? Hopefully Apple rolls out an update this week to correct the problem. This is very irritating.

MacBook Pro, OS X Mountain Lion

Posted on Jul 30, 2012 8:49 PM

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176 replies

Jul 31, 2012 7:37 AM in response to ibilln

Ok - for me - I flailed around, found Iitunes would not play anything incl. radio, tried google music, nothing. So - my machine. Output was stuck in some netherland btw internal spkrs and external bluetooth. Switched around a bit, all working now.


Strange thing is that nothing would play before output mechanism got unstuck. Well - prob. not your problem, but, fwiw.

Aug 1, 2012 10:34 AM in response to OneBigBear

OneBigBear



but Itunes Match works fine on my iMac and my iPhone 4 still.



Did you have iTunes Match on LION previously? or just on Mountain Lion ?

I can access all my content from my iPad, AppleTV and iPhone, just my Mac keeps retrying. I can even re-download songs to my Mac.

Aug 1, 2012 11:39 AM in response to OneBigBear

Here is what I did after exhausting all means and tired of trying to fix itself. I think its a setting on Apple's end.


-submitted bug report to bugreport.apple.com , they gave me a bug report ticket number.

After a day, they emailed me asking my AppleID - others reported something similiar happening where they had to reset their account on the Apple side.



- submitted support ticket to Apple Support, gave me support ticket number

contacted Apple support (took about 25 min after explaining, and the tech stated "sounds like you tried everything I would have your try" with my ticket number, tech stated that it sounds like their servers are not performing correctly, going to advance it to iTunes support. After this call, I booted my machine, then I got an Itunes Match error, sign out and sign in again (first time for this error)


I believe my fix was the bugreport filing, as they actually got back to me and maybe reset my AppleID or something.


Here is the steps I recommend;

1.Sign out of store

2.Deauthorize computer

3.Close Itunes, Restart Itunes

4.Sign back in

5.Authorize computer

6.Turn On Itunes Match


Hopefully fixes you up, if not contact support to see if they can "reset" on their end as I see from around lauch of Match people had similiar type of issues.

Aug 1, 2012 4:04 PM in response to whitewater2

I believe my fix was the bugreport filing, as they actually got back to me and maybe reset my AppleID or something.


Here is the steps I recommend;

1.Sign out of store

2.Deauthorize computer

3.Close Itunes, Restart Itunes

4.Sign back in

5.Authorize computer

6.Turn On Itunes Match



This worked for me and solved my problem on a 27" iMac early 2011 (11,3) core i7, 12GB RAM, 2TB HD

iTunes Match on Mountain Lion doesn't work on my 2012 MacBook Pro. I had Lion before, and iTunes Match worked fine. Now it disconnects and back every few seconds. I tried resetting cache, iTunes, turning on/off match, but nothing works. Now what?

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