HT201643: Use cellular networks on your iPhone and iPad while you travel internationally

Learn about Use cellular networks on your iPhone and iPad while you travel internationally

123Leony

Level 1 (0 points)

Q: No service with I phone 4 in Europe

My I phone 4 has no cellular service abroad. I tried all trouble shooting, reset network connection. The I phone does see the carriers but keeps searching and fails to connect. I keep getting message: your cellular data has been lost. I have been in Europe 4 times this year and I have never been able to use iPhone to make calls. Also tried to delete and set up as a new iPhone, to no avail. Software is all up to date

iPhone 4

Posted on Jul 30, 2012 9:44 PM

I have this question too

Q: No service with I phone 4 in Europe

All replies

Helpful answers

by modular747,

modular747 Jul 30, 2012 9:56 PM in response to 123Leony
Level 6 (19,343 points)

iPad

Jul 30, 2012 9:56 PM in response to 123Leony

Your phone is carrier locked to your home carrier. To use it abroad, in international roaming mode (expensive!) you have to set this up with your home carrier in advance.
Reply options

Link to this post

by 123Leony,

123Leony Jul 30, 2012 10:07 PM in response to modular747
Level 1 (0 points)

Jul 30, 2012 10:07 PM in response to modular747

The iPhone was set up with Bell Canada to be able to use abroad. The carrier does not know how to fix the issue
Reply options

Link to this post

by modular747,

modular747 Jul 30, 2012 10:34 PM in response to 123Leony
Level 6 (19,343 points)

iPad

Jul 30, 2012 10:34 PM in response to 123Leony

Just tp be clear:

1. You set up an interantional call and data plan with Bell.
2. Roaming is not disabled in the phone settings
3. You are using the same SIM card that works with Bell in Canada.
Reply options

Link to this post

by 123Leony,Helpful

123Leony Jul 30, 2012 10:39 PM in response to modular747
Level 1 (0 points)

Jul 30, 2012 10:39 PM in response to modular747

Yes, all 3 things have been done. Bell told me they have never heard if the issue and apple advised me to delete all settings and set it up as a new I phone. I did all that and just went to Europe and still can not connect to European carriers even though they iPhone shows that they are available
Reply options

Link to this post

by modular747,

modular747 Jul 30, 2012 10:46 PM in response to 123Leony
Level 6 (19,343 points)

iPad

Jul 30, 2012 10:46 PM in response to 123Leony

I suspect the problem is with Bell not provisioning your IMEI correctly for international use. Do you sync your phone with iTunes on your computer or iCloud? That's how the carrier settings file created by Bell gets on your phone.
Reply options

Link to this post

by 123Leony,

123Leony Jul 30, 2012 11:02 PM in response to modular747
Level 1 (0 points)

Jul 30, 2012 11:02 PM in response to modular747

Sync in iTunes on computer. So far I phone has worked in Canada and US but not in Jamaica and Europe. So you suggest to go back to Bell with this?
Reply options

Link to this post

HT201643: Use cellular networks on your iPhone and iPad while you travel internationally

Q: No service with I phone 4 in Europe

All replies Helpful answers

by modular747,

by 123Leony,

by modular747,

by 123Leony,★Helpful

by modular747,

by 123Leony,

All replies

Helpful answers

by 123Leony,Helpful