Apple's replacement iPhone policy
I have an iPhone 4 that is approximately 13 months old.
At just over the year mark the power button jammed, of course being out of warrany by 10 days (it happened earlier
but I couldnt get to an apple store on time) there was "nothing" Apple could do for me.
They did offer me a new iPhone at a reduced rate, $169, which is reasonable.
However, when I decided to take them up on this offer, they said I have to turn in my old phone.
This I disagreed with as I had already paid for that phone in full, they said it was part of their "recycling policy".
I want to keep it for a few reasons, first to try and fix it for my brother to use while he waits for his contract to expire, and second
it's always great to have a backup phone (even if the power button is jammed).
Im always weary of some Apple associates as I tend to get different answers depending on the store I go to.
What is the policy here?
I don't see why I need to turn in my fully paid for phone, to get a new functioning replacement.
It may sound greedy but Ive paid for my first phone, now I have to pay again (albeit a discount) for another
phone just over a year later and Im only left with one phone. So I've paid twice for the phone and my new one only
has 90 days warranty.
I can't help but feel I'm getting a raw deal here.