Previous 1 2 3 4 5 6 Next 85 Replies Latest reply: Jan 11, 2014 3:04 PM by angry_user Go to original post
  • hayesk Level 1 Level 1

    MsQueenn, Google had a problem last year where they lost some customer's email. You can't be sure with any service. Always keep a backup.

  • gpbvc Level 1 Level 1

    My email down too for 2 days. One email came throught this am and immediately disappeared when I opened it.

  • Parsley Panda Level 1 Level 1

    Yep, exactly the same thing happened to me at lunch time today. All my emails gone from iPhone and Macbook Air. New ones coming in but no trace of the old stuff, not even via ICloud website.


    Words cannot express how angry, stunned and disappointed I am with Apple right now. Apart from "angry", "stunned" and "disappointed", that is. This has undermined my confidence in Apple and I'm now looking to switch to a more reliable email account: google searches have now revealed to me this is not a new problem.


    Apple, please get this fixed once and for all.

  • jack1949x Level 1 Level 1

    I wish I could say " Good Afternoon",


    Has anyone,,,on this site,,or others,,,,, heard anything from Apple,,,except you've been assigned a case number , you are in "troubleshooting mode", and , we will get back to you?????


         I have received nothing, nada, zip.  Not even a confirmation of the issue or, guesstamate of time to repair.

    Some have suggested that their inputs was...." ,,,, this may take a day or two....".    Fine.  I would just like to see an official Apple confirmation of the issue,,,and, the steps being put forth to fix it !!   And, for you Apple apologists out there,,,, wasn't the ICloud backup feature suppose to be Backup,,,,,or, why should we have to call (or, try to call) Apple when they could send out an alert to ICloud/mobile me customers.......or, why are not the customer service folks up to speed on the issue (especially after 10-18 hours after the initiation of their new delete customer email program),,,or,,, do you , the Apple worshippers,,,,really believe the this ICloud is more reliable than other email options?????    

         As with other folks on this thread, when at work (fortune 100 company),,,when asked about Apple,,,,I will hesitate,,,,,,and , at least listen to other options.   

        Again, sorry for the rant...    I do not even want to think about the coming efforts I have to go though ,if they cannot fix this.



  • bobsahib Level 1 Level 1

    Same story here. Called apple support, who claimed i am the only one who had this issue. They also gave me a temp password and am supposed to talk to them on thursday. they said they only kept backups for a couple of days, so the longer this goes on, the less likely they will be able to restore the old emails.


    i, for one, will no longer keep any emails in the cloud. what a painful lesson -- years of emails, gone in an instant.

  • blee4 Level 1 Level 1


    "iCloud: Mail & Notes

    07/31/2012 12:13 PDT

    A small number of users may currently be unable to access older email messages. Sending and receiving new messages is unaffected. Access to older messages affected by this issue will be restored ASAP."


    They should really make this an RSS or Twitter page.

  • BDecker Level 1 Level 1

    I am in the same boat....Many very important financial docs.   When I got home I unplugged my home wifi and opened my MBPR and all my email folders are there.....As soon as I turned on my Ipad with 4g they disapeared....


    Now I am accessing my old folders on a laptop that I cannot turn wifi on as the icloud will delete all of my files if wifi is on......


    Cmon apple this has cost me a day of business and I need my icloud email folders..


    Talked to a level 3 tech...Super nice but he is waiting for engineering to reply


    What is going on with Mac mail and icloud ?????????.....I am about to switch everything out of here


    Can we get a reply apple?????   And are we going to get our old emails and folders back ?   HELP PLEASE



  • zerook Level 1 Level 1

    Are we a SMALL number ? Why has one of my mac accounts been affected and not the other - does iCloud really work ? Like many others this is not a nice lesson learnt and I will look for other ways to do what apple mail cannot do. Ie: Dropbox


    Please post something lets see how small a number we are !


    Make a noise this is not acceptable

  • briangeorg Level 1 Level 1

    Me too Apple ***

  • Anne91620 Level 1 Level 1

    Same problem. All iCloud email and folders disappeared today. Soon after new emails could be received but only Trash folder is back. Same for iPhone and iPad. When the Trash folder reappeared, old emails were in it but I don't have like the 4500 lost emails!

  • hayesk Level 1 Level 1

    Apple has acknowledged the issue. See here:


    Just have to wait now.

  • leandro_br Level 1 Level 1

    Although I have not noticed any email lost all my Notes are vanished and also my account got disable for security reason 3 times in 48 hours.


    Definetely something is wrong.

  • bcrazy54 Level 1 Level 1

    Just happened to me last night. Everything gone: Sent, Recieved, Trash. Good news though, all junk box mail is still intact!! At one point alL messages my inbox and sent box, re-appeared for about 3 seconds then gone again. Went to icloud online and it is also totally empty.

  • Thomas Tibbitts Level 1 Level 1

    Oh, dear God! Where is my email?!!


    Even when I go into TimeMachine, there's a gap from Today back to 26 June.


    All of July's emails (many important ones, aren't even showing in Time Machine.)

  • Roger Wilmut1 Level 9 Level 9

    Please see hayesk's post above: Apple are aware of the issue and will resolve it as soon as possible.