Previous 1 2 3 4 5 6 Next 85 Replies Latest reply: Jan 11, 2014 3:04 PM by angry_user Go to original post
  • cypher123 Level 1 Level 1

    issue seems to be resolved. at least for my part. my mail app suddenly asked me for the pass again 2mins ago...i added it and its currently downloading all my emails

  • zerook Level 1 Level 1

    Horray, bully for Apple ! With all due respect Roger this is crap ! How can we trust Cloud computing if we lose an entire collection of data in a blink of an eye.  I have a local backup up till July 25th but that is not the point of this... Many hours have passed and when I contacted support they had no idea this had been happening. What kind of organisation makes its loyal clients move over to a system that does not work and not even know that the wonderful iCloud is malfunctioning. I want to know why one of my accounts old mail has vanished and the other has not ! Something is not right here. A multi national the scale of Apple should pull out all the stops to get this sorted ASAP and let our 'small' group of affected users know whats going on now. The implications could be massive especially when the press and competitors get onto this. Come on Apple pull your finger out!

  • blee4 Level 1 Level 1

    I'm still not seeing it on my iOS device, haven't check my desktop yet.

  • BrianGrand Level 1 Level 1

    I just got mine back too.  Good work by my Tech, but it was scary that they could not really give assurance that all email was thoroughly backed up up in the cloud. 

     

    Note:  Another reason to use Time Machine.  I found all my mail there when I checked, so I could have recovered my mailboxes from about the time of their crash.

     

    But Apple has had consistent problems with web-based "solutions"  Before iCloud was the unreliable Mobleme, and before that it was even worse.  I think it should be a priority for the next OS to get this right, not to mention a small-enterprise based cloud system that doesn't require using Microsoft (ptui) Exchange Server.''

     

    Since nobody at Apple is listening anyway...<rant off>

  • zerook Level 1 Level 1

    SO .... the cloud is now working for me 4000 emails coming back ... I still want to know what happened from Apple - would you ?

  • AndeeMac Level 1 Level 1

    I too am suffering from lost emails - and I'm a bit confused; how come in preferences I've selected the option to keep copies of emails for viewing offline, and yet they have disappeared too?  Is there a way of getting Mail to store emails on my computer so that icloud problems can't erase them?

  • Thomas Tibbitts Level 1 Level 1

    Precisely. This is why this type of failure is going to be a major black eye for Apple, and cloud services in general.

  • Thomas Tibbitts Level 1 Level 1

    And, just like that, my emails too are suddenly reapearring en masse.  But it is VERY DISCONCERTING that DESPITE settings in Mail.app to keep an offline copy, as well as in Time Machine, it is possible for iCLoud to override and make our stuff disapear.

  • PatsyKB51 Level 1 Level 1

    My inbox (iCloud) is empty...I've copied all other iCloud-stored messages to On My Mac as a precaution, but what's going on?? This is incredibly unsettling as I've considered iCloud as pretty safe. HAH!

  • jack1949x Level 1 Level 1

    To All,

    Just got back from an important volunteer Board meeting.  Two members wondered what I thought of the emails sent to me earlier in the day. 

    First,,,, I ' m up and running with my "old " emails!!!!!  Yes !!!  7:46 pm CST.  Relief !   Nice !

        Note that we did not just lose old emails,,,but, emails we had not read,also,,, and were ' lost ' prior to our reading.

    Note: for those Not part of the " small " number of customers to lose their emails ,,,,,,, Beware ! ,  this could happen to you !   If you think you are safe ,,,, have fun in your Apple Fantasy World ! 

       Just checked,,, no explanation, no apology ,,, nothing - nada - zip !   So, about 3+ hours spent in this fiasco !  Where do I send my hourly rate bill ???? Who is responsible ????  Does ICloud feature backup feature called "back-up" really back up????    Why didn't customer service know about this ( despite evidence ,per this thread , that many of you had called and emailed them) ???  Why no acknowledgement , even after 10-16 hours?    Apple is an incredibly successful company! Kudos !  However, many firms have died due to this type of failure and incompetence,,,,as well as,,, their handling of the problem !!!! Arrogance comes to mind !

     

    Again, those of you who think you are safe with these incompetents,,,,, may the IT gods help you . 

     

    Alert: just got a call  from Nelson , in corporate ! Good call! Listened ( even though I probally chewed his ear off).

        Assured me that the ICloud team was very concerned ! Told him that communications &amp; process needs improvement. Said PST , the infor was posted on Apple site..   At 3:00 CST i did not see it .    Asked him why not ICloud site post ??

        Anyway, appreciated his follow up , despite the issues of needed improvement,,,,,,,,and,,,,,so happy my emails are back !!

          Regards to Fellow Sufferers ,

    Jack

     

    Thank you for your inputs and support ( thread folks,,, not Apple ).

     

    Regards,

     

    Jack

  • jack1949x Level 1 Level 1

    Hello ,

    Can someone direct me to the area of the Apple site that addressed this issue?  I was just told by corporate phone call  it was posted about 12:00 pm PST .    Thanks you.

    Jack

  • PK.blue Level 1 Level 1

    I have this problem too. But now Apple say the issue is resolved, but I DO NOT have my mail back.

    How can they say the issue is resolved?!

     

    Annoying. I hope they realise this and update ALL the accounts that were affected.

  • Roger Wilmut1 Level 9 Level 9
    expertise.itunes
    iTunes

    It will probably take a bit of time for everyone's account to be corrected.

  • PK.blue Level 1 Level 1

    that's understandable Roger, but Apple shouldn't flag this as green and resolved until it actually is. It should be 'Resolution in Progess' or something like that.

     

    Small but important details. As it is now I do not know if my account is in progress of being updated, or is still suffering from the issue and needs to be reported.

  • James Wilson Level 1 Level 1

    Woooaow!  looks like I got all your missing e-mails......

     

    Screen shot

     

    This really is what mail's activity monitor told me, and not photoshopped!

     

    However although I couldn't really do anything with email yesterday, my account seems to be back to normal today.

     

    jw