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  • suzannar Level 1 (0 points)

    Okay, so 4 days later and I'm now experiencing this problem and it's VERY scary!!! And I can't talk to Apple until Monday. Did you all just sit tight and it resolved itself in due course, or do I need to get Apple to do something?! Advice much appreciated...

  • ajhmcallister Level 1 (0 points)

    I have had exactly the same problem.  Noticed on friday.


    My .mac account goes back to 2005.  My sent mail disappeared apparently on July 27th - 23,000 messages gone.


    My other mailboxes contents are disappearing one by one today.  I click on an icloud folder and I see the messages there, a moment later they all vanish leaving only one or two.


    I have a call schedule with Apple in the AM but very pessimistic.


    Looks like 7 years of loyalty to this service will leave me with no mail history if the rest of my archives disappear...

  • suzannar Level 1 (0 points)

    Do let me know if you get anywhere with Apple, and I'll do the same... still no change at this end.

  • Level 1 (0 points)

    I called Apple Support and they were able to fix this issue for me by pusing my mail back to my account. Took a while to get it all, but seems fine now.



  • suzannar Level 1 (0 points)

    Great news - many thanks PK

  • AndeeMac Level 1 (0 points)

    hi suzannar


    just to let you know I didn't report my outage to Apple at all, I didn't need to, it just came back on it's own, just had to re-input my password when prompted.  So don't worry, it will get sorted!

  • melbic Level 1 (0 points)

    So today I looked at my iPhone and I have emails from today, 1 from yesterday and then nothing in between yesterday and March of 2010! This is really freaky, and I just came back from being gone for a month, so I don't know how recent my local backup is. What's the fastest way to get help from Apple support?

  • onid Level 1 (25 points)

    Same problem here! Hope this will get fixed sooner or later - othervwise this means really big trouble...

  • Atle Klovning Level 1 (0 points)

    I've lost 50.000 emails, had everything nicely sorted...

  • Kenji5000 Level 1 (0 points)

    I too am having this exact same issue. Spoke with Apple tech and then Apple iPhone/iCloud specialist---still nothing...

    Emails seem to have disappeared prior to 6/31/12--->Right around the time I upgraded to Mountain Lion...


    Driving me crazy--If anyone has any new information that would be greatly appreciated...

  • tuffi_one Level 1 (0 points)

    The issues solved by itself, after 24h of waiting it went back to normal. But no information from Apple what the problems was or still is.


    Don't panic keep cool and relax...

  • Kenji5000 Level 1 (0 points)


    No such luck here, been 5 days and nothing. Mac Specialist gave me his direct number to call back and I'll be trying (again) with them today. When we last spoke, he could see none of my email on his end either...


    I have tried Restore from Time Machine too, but for some reason, it is not working either...

  • melbic2003 Level 1 (0 points)

    So after a lot of back and forth with Apple support, we determined that my emails/notes could not be recovered from their end. That's 2 years worth of emails and notes...gone.


    However, I was able to use Time Machine to restore emails/notes up until the last backup, which unfortunately was at the end of June. So I lost all of July and the first week of August. What's funny is that I only recently moved my Notes to iCloud so they would sync. If I had left them alone on my ipad and iphone, I would still have them.


    I will say that most of the people I talked to at Apple support were very helpful and friendly. One guy was very hard to understand on the phone, so I just called back and got someone who I could understand. I wish they could have helped me more and that they had some explanation for why this happened, but I did learn a valuable lesson about backing up to an external hard drive on a more regular basis.

  • suzannar Level 1 (0 points)

    Yup, I've had the same from Apple - they are saying that my email can't be recovered. I've pointed them in the direction of this discussion thread though as presumably the same thing has happened to all of us, so how come some people's can be retrieved and some can't?


    Has anyone been told by anyone at Apple exactly what happened? The people who's email has reappeared maybe? Your info might be able to assist the rest of us and our Apple techs...

  • zerook Level 1 (0 points)



    Apart from the support guy in the UK the morning after the night the mail returned, calling to help me reset my

    password. But he did not seem to know why or what the problem was or what had caused it. He gave the impression the iCloud servers are not in one location and that Apple is building another storage facility in case of any natural disasters!!!   I thought this was an disaster to be honest and have no faith in any of this cloud based technology - it's too flakey and un reliable. Why would I back up to it - I will stick to regular time machine backups. But it is hard to manage multiple macs on a regular basis. I would lobby for a updated bit of code that allows you the option of cloning your mail boxes on the local device in the background if possible untill the can guarantee that cloud technology is proven.


    You have to ask them - do they not backup their servers ?